T10000 - Tape Not Loading Properly, Drive Installed Wrong on Tray

Asset ID:	1-72-1017387.1
Update Date:	2012-04-30
Keywords:

Solution Type Problem Resolution Sure

Solution 1017387.1 : T10000 - Tape Not Loading Properly, Drive Installed Wrong on Tray

Applies to:

Sun StorageTek T10000B Tape Drive - Version Not Applicable and later
Sun StorageTek T10000 Tape Drive - Version Not Applicable and later
Sun StorageTek T10000A Tape Drive - Version Not Applicable and later
All Platforms
Checked for relevance on 26-Dec-2010.

Symptoms

Drive will not load properly
Load retry error
Load retrys
SL8500 was having many reties on a T10000 drive
Tape load problem
Tape will not load

Changes

{CHANGE}

Cause

The drive/tray assembly came from manufacturing in this condition.

Solution

The SL8500 was having many reties on a T10000 drive, found that the drive was in the wrong holes on tray assy. Screw should be in the STK/SDLT hole.

The attached photos show screw in WRONG location. Make sure the screw is in the back or left hole slot. Failure to place the screw in the correct location will case above described problem.

(see photos)

Photo 1:

Photo of drive tray

photo 2:

Another photo of drive tray

Additional Information
Found the drive was using incorrect holes when mounted on drive tray assembly.

@ SL8500, T10000, Tape load, Drive tray
Previously Published As STKKB79985

Attachments

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