T10000 - Errors Reported When Drive Needs to be Cleaned

Asset ID:	1-72-1016735.1
Update Date:	2012-04-30
Keywords:

Solution Type Problem Resolution Sure

Solution 1016735.1 : T10000 - Errors Reported When Drive Needs to be Cleaned

Applies to:

Sun StorageTek T10000A Tape Drive - Version Not Applicable and later
Sun StorageTek T10000B Tape Drive - Version Not Applicable and later
Sun StorageTek T10000 Data Cartridge - Version Not Applicable and later
All Platforms
Checked for relevance on 22-Feb-2011.

Symptoms

SA log reports clean drive
Write error
Drive needs cleaning per customer console
Posting mount errors
Getting block errors
Clean drive message on ACSLS
Cleaning light stays on after cleaning and IPL

Changes

{CHANGE}

Cause

{CAUSE}

Solution

T10000 - Errors reported when drive needs to be cleaned:

STEP 1. "Cleaning" light is on at the Virtual Operator Panel of the T10000 drive. This will show up as a Orange LED being lit. NO - GO TO STEP 7

Refer to 1014070.1<document:> for information running VOP and acquiring the VOP Utility if needed.

STEP 2. Auto Clean is enabled on the library. NO - GO TO STEP 3

STEP 3. Run a manual "Clean Drive" diagnostic from the library Op Panel.

Refer to 1016627.1<document:> for this diagnostic on the L700 library. Refer to 1014251.1<document:><document: /> for Auto Clean information on the L-series libraries. SL8500 does not currently support Auto Clean, rather, it is handled via HSC (Host Software Component) or ACSLS (Automated Cartridge System Library Software).

STEP 4. The "Cleaning" light stays on after a cleaning and IPL. NO - GO TO STEP 8

Use another known good cleaning cartridge and attempt another cleaning of the drive. Refer to 1014639.1<document:> for part number of cleaning cartridge.

STEP 5. The "Cleaning" light stays on after using a different cleaning cartridge. NO - GO TO STEP 8

STEP 6 . Replace the drive. Refer to the T10000 Service Manual, PN96175, for replacement instructions in various libraries. Depending on the library the T10000 is used in will determine the instructions that need to be followed. Record 'Cleaning Problem' on Drive Return From and enter information into the Problem case.

STEP 7. Diagnostics run error free on drive through VOP. NO - EXIT Contact Tape Hardware Support to trouble shoot further.

STEP 8. Record results of testing and drive serial number into the account log.

EXIT.

Additional Information
Refer to 1017317.1: T10000 - How often is cleaning done on the drive.

@ Previously Published As STKKB77490

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