Asset ID:	1-72-1013986.1
Update Date:	2011-07-28
Keywords:

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Solution Type  Problem Resolution Sure

Solution  1013986.1 :   VTL - Failed Logon, Password is Known to be Good  


PreviouslyPublishedAs
220144

Applies to:

Sun StorageTek VTL Value System - Version: 1.0 - Build 1323 to 1.0 - Build 1323 - Release: 1.0 to 1.0
Sun StorageTek VTL Storage Appliance - Version: 4.0 - Build 1221 to 4.0 - Build 1221   [Release: 4.0 to 4.0]
Sun StorageTek VTL Plus Storage Appliance - Version: 1.0 - Build 1323 to 2.0 - Build 1656   [Release: 1.0 to 2.0]
Sun StorageTek VTL Prime System - Version: 1.0 - Build 1813 to 1.1 - Build 2076   [Release: 1.0 to 1.0]
All Platforms
.
***Checked for relevance on 21-07-2011*** (dd-mm-yyyy)

Symptoms

• Password not working during logon attempt
• Failed logon

Cause

• VTL Services not running
• Using wrong version of VTL Console.

Solution

1. If the password is a known good password, and still not working, check to make sure VTL services are running.

From the VTL command line, or a SSH session enter:

• #vtl status

If the vtl processes are not running, restart them:

• #vtl start

Please refer to VTL User Guide for details on VTL commandline commands.

2. In the VTL Console GUI, go to help/about and make sure the version and build you are running matches what 'vtl status' gives as the version.


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