Sun Storage 9985 System
 
Sun Storage 9990 System
 
Sun Storage 9970 System
 
Sun Storage 9990V System
 
Sun Storage 9960 System
 
Sun Storage 9985V System
 
Sun Storage 9980 System
 

PLA-Support>Sun Systems>DISK>HighEnd Arrays>SN-DK: HDS_99xx
 
.Old GCS Categories>Sun Microsystems>Storage - Disk>Datacenter Disk
 

Applies to:

Symptoms

Sun StorEdge[TM] 99xx SVP storage navigator can not be accessed.

Web Console reports error:

A network error occurred,the server is not ready,or an error occurred in the server.(3 2033)
"Raid Information Service Display" shows most of the HIC functions are not initialized.

For example:

Function name               Status            ErrorCode

HIC(E-Copy)               Not Initialize      0
HIC(LDEV Security)     Not Initialize      0
HIC(LDEV Gaurd)        Not Initialize      0
HIC(NAS)                   Not Initialize      0
HIC(CFL)                    Not Initialize      0
HIC(HORC)                Not Initialize      0
HIC(PPC)                   Initialize(Error)  6023
HIC(OnDemand)         Not Initialize      0
HIC(Monitor)              Not Initialize      0

The HIC(Monitor) process failed to initialize, preventing the rest of the SVP web interface from coming up.

NOTE: Multiple Reboots of SVP did not resolve the issue.

Cause

Corruption of the data in the D:\mondat data

Solution

Try this first:

1. Rename the d:\dat\monitor to d:\dat\monitor.old to save the data.

2. Create a new d:\dat\monitor folder with the old SHMonInf.ini file in it.

3. Reboot the SVP and see if the HIC(monitor) together with all the other Web server processes start successfully and Web console and Storage Navigator work again.

If not Re-image the SVP.

HDS support documents indicate one of the possible solution to fix this issue is to replace SVP assembly. SVP replacement are very tedious and time consuming. Is there any other way to fix this issue without replacing the SVP itself ?
Yes, There is another possible way to fix this issue. Check if there are any hardware errors or issues with accessing data on the SVP local HDD "D:". If there are issues then re-partitioning/re-formatting the SVP Local HDD "D:" will resolve the issue. If NOT, SVP assembly replacement is unavoidable, as a last resort.

The following steps should help to check issues with local HDD "D:" and fix them.

(1) Check SVP local disk "D:" we found that system can not access it, But SVP need to store and access
data in directory D:\mondat.

Note: In D:\mondat, SVP stores some monitor data which is used by storage navigator.

Check other normal SVP Local driver "D:" it is only used by SVP via D:\mondat
In D:\mondat, SVP stored some monitor data
We notice that less than 2MB space is used on drive "D:"

Checked windows event log, Many fatal errors from local drive "D:" were logged since a few day ago.

(2) Based on HDS support document HDS52869, we can Perform Quick Format for local HDD drive "D:"
and this action will not additionally impact SVP's operations, because SVP lost local Driver "D:" already since last reboot.

But, while we try to format local Drive "D:" system report error: failed to format the drive.

(3) Go to Access Start-> Program-> Management Tool
-> Computer Management -> Storage -> Disk Management.
-> Right Click D: -> perform Format,
-> system start format Disk D
-> But system stopped at 49% for over 15 minutes,
-> Check windows event log, No new hardware errors from Drive "D:"
-> It seems that there are critical errors while formatting "D:"
-> Right Click "D:" to cancel formatting.
-> Right Click "D:" to remove logical Partition
-> add new partition "D:" with 4.5GB size to avoid those failed cylinders on old partition "D:"
NOTICE: use NTFS file system type.
-> wait for formatting completed.
-> check "D:" via windows explorer, it is okay for use.

(4) Reboot SVP, system auto created needed directory
D:\mondat,

(5) access Storage navigator via local SVP-> web-console, it is okay for use, then access storage navigator remotely, it is okay as well.

It is good, NO need to replace SVP assembly.

Additional Information
(1) Related cases:

APAC Case #10946376
Esc# 1-17847502
AMER Case #65059405

(2) Refer to HDS Support Document HDS 36211 & HDS52869 via HDS channel-One website:  https://portal.hds.com/ or get help from PTS to get these two documents if there isn't a valid user name & password.

Product
Sun StorageTek 9985 System
Sun StorageTek 9980 System
Sun StorageTek 9970 System
Sun StorageTek 9960 System
Sun StorageTek 9910
Sun StorageTek 9900V Series Array

Storage Navigator, Hitachi, HDS, 9970, 9980, StorageEdge, webconsole, HIC, PPC, initialize
Previously Published As
87877

Change History
Date: 2006-12-04
User Name: 71396
Action: Approved
Comment: Performed final review of article.
Publishing.
Version: 6
Date: 2006-12-01
User Name: 71396
Action: Accept
Comment:
Version: 0

Date: 2006-12-01
User Name: 100761
Action: Approved
Comment: Made small edits, which do not require a Tech review again. moving it forward.
-- Srinivas.
Version: 0

Date: 2006-12-01
User Name: 125432
Action: Approved
Comment: Srinivas,
Please have a review.
Thanks and best regards,
Willis
Version: 0

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