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Asset ID: 1-72-1008035.1
Update Date:2011-11-18
Keywords:

Solution Type  Problem Resolution Sure

Solution  1008035.1 :   Sun Fire[TM] v1280 and E2900: Prtdiag failed! General system failure  


Related Items
  • Sun Fire V1280 Server
  •  
  • Sun Fire E2900 Server
  •  
Related Categories
  • PLA-Support>Sun Systems>SPARC>Enterprise>SN-SPARC: Exx00
  •  
  • .Old GCS Categories>Sun Microsystems>Servers>Midrange Servers
  •  
  • .Old GCS Categories>Sun Microsystems>Servers>Midrange V and Netra Servers
  •  

PreviouslyPublishedAs
211073


Applies to:

Sun Fire V1280 Server
Sun Fire E2900 Server
All Platforms

Symptoms

The prtdiag command may fail on Sun Fire[TM] v1280 and E2900 systems running Solaris[TM] 9 or 10 as shown below:

System Configuration: Sun Microsystems  sun4u Sun Fire E2900
System clock frequency: 150 MHZ
Memory size: 49152 Megabytes

======================================= CPUs =======================================
E$ CPU CPU Temperature
CPU Freq Size Implementation Mask Die Amb. Status Location
------- -------- ---------- ------------------- ----- ---- ---- ------ --------
0,512 1500 MHz 32MB SUNW,UltraSPARC-IV+ 2.2 48C 28C online SB0/P0
1,513 1500 MHz 32MB SUNW,UltraSPARC-IV+ 2.2 50C 29C online SB0/P1
2,514 1500 MHz 32MB SUNW,UltraSPARC-IV+ 2.2 48C 27C online SB0/P2
3,515 1500 MHz 32MB SUNW,UltraSPARC-IV+ 2.2 46C 27C online SB0/P3
8,520 1500 MHz 32MB SUNW,UltraSPARC-IV+ 2.2 48C 28C online SB2/P0
9,521 1500 MHz 32MB SUNW,UltraSPARC-IV+ 2.2 50C 29C online SB2/P1
10,522 1500 MHz 32MB SUNW,UltraSPARC-IV+ 2.2 51C 30C online SB2/P2
11,523 1500 MHz 32MB SUNW,UltraSPARC-IV+ 2.2 50C 28C online SB2/P3
Prtdiag failed!
General system failure

Cause

If a 4Gigabit/Sec PCI-X Dual FC Host Adapter (Sun part number 375-3294) is installed in this configuration, the prtdiag failure is due to a know bug (6410800).

NOTE: It has also been reported that Single FC Host Adapters in this same configuration can also encounter this problem. See the Sun Oracle System Handbook for a list of fibre channel adaptors and part numbers.

Solution

Bug ID 6410800 is fixed through new Fcode for Qlogic QLA2462-S card, which is available in Patch ID 123305-01 ("qla246x/qle246x pci-x/pci express dual or single 4gbit fc network adapter firmware fcode bios" patch; it delivers FCode 1.17, BIOS 1.15).

Latest release of Fcode patch at time of writing (Nov 2011) is 123305-04, which delivers FCode 2.01 (BIOS 2.02).


Product
Sun Fire V1280 Server
Sun Fire E2900 Server

Internal Section

See Bug ID 6410800 for more details.

Keyword: prtdiag, general system failure, failure, 1280, 2900, lightweight8, LW8

Previously Published As 86403



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