![]() | Sun System Handbook - ISO 4.1 October 2012 Internal/Partner Edition | ||
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Solution Type Problem Resolution Sure Solution 1005371.1 : Sun StorageTek[TM] Common Array Manager: Array Firmware Upgrade Errors with "Could not make connection to the controller"
PreviouslyPublishedAs 207485 Applies to:Sun Storage Flexline 380 Array - Version Not Applicable and laterSun Storage Flexline 280 Array - Version Not Applicable and later Sun Storage Common Array Manager (CAM) - Version 5.0 and later Sun Storage 6180 Array - Version Not Applicable to Not Applicable [Release N/A] Sun Storage 6580 Array - Version Not Applicable to Not Applicable [Release N/A] All Platforms ***Checked for relevance on 10-May-2011*** SymptomsAfter clicking the finish button in Upgrade Array Firmware wizard as a final confirmation, the progress bar appears, then the following status is displayed and upgrade fails: Error upgrading firmware. Check the following error message and array alarm page for possible problems. - Could not make connection to the controller. One of the controllers is not reachable. Check network and password. CauseThe causes can be:
SolutionPlease perform the following steps to correct this issue.
Additional Information
Something as simple as the wrong netmask on one of the controllers can cause this problem. In a dual controller system. If you have access to only one controller, check the netmask for the controller that cannot be communicated with. Be sure that the netmask is not set to 255.255.255.255, which is the internal network on the array, and no packets will be sent out of the array. Attachments This solution has no attachment |
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