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Asset ID: 1-73-1474894.1
Update Date:2012-08-10
Keywords:
Solution Type  FAB (standard) Sure

Solution  1474894.1 :   FCO A0322-1: Proactive: Seagate Savvio 10K.5 Disk Drive excessive out-gas issues related to certain top cover gaskets.  

Related Items 
    

  • Sun Fire X4470 Server
    •  
  • Sun Netra T5440 Server
    •  
  • Sun Fire X4800 Server
    •  
  • SPARC T4-2
    •  
  • SPARC T4-4
    •  
  • Sun Fire X4270 M2 Server
    •  
  • Sun SPARC Enterprise T5120 Server
    •  
  • Sun SPARC Enterprise M4000 Server
    •  
  • Sun Fire X4170 M2 Server
    •  
  • Sun Netra X4270 Server
    •  
  • SPARC T3-1
    •  
  • SPARC T3-2
    •  
  • SPARC T4-1
    •  
  • Sun Netra T5220 Server
    •  
  • Sun Netra X4250 Server
    •  
  • Sun SPARC Enterprise M5000 Server
    •  
  • Sun Netra X6270 M2 Server Module
    •  
Related Categories 
    

  • PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: Sun FAB
    •  
  • .Old GCS Categories>Sun Microsystems>Sun FAB>Hardware Remediation>Mandatory
    •  






In this Document


Symptoms


Changes


Cause


Solution



 Oracle Confidential (PARTNER). Do not distribute to customers.

 Reason: FABs available to Internals and Partners only


Applies to: 

Sun Fire X4270 M2 Server - Version Not Applicable to Not Applicable [Release N/A]
Sun Fire X4170 M2 Server - Version Not Applicable to Not Applicable [Release N/A]
Sun Fire X4470 Server - Version Not Applicable to Not Applicable [Release N/A]
Sun Netra X4250 Server - Version Not Applicable to Not Applicable [Release N/A]
Sun Netra X4270 Server - Version Not Applicable to Not Applicable [Release N/A]
Information  in this document applies to any platform.

__________



Affected Parts:



542-0287  600GB, 10K SAS Disk Assy w/bracketed Seagate ST9600205SS [ST960005SSUN600G] – 390-0491

542-0384  300GB, 10K SAS Disk Assy w/bracketed Seagate ST9300605SS [ST930005SSUN300G] – 390-0490

542-0387  300GB, 10K SAS Disk Assy w/bracketed Seagate ST9300605SS [ST930005SSUN300G] – 390-0490

542-0388  300GB, 10K SAS Disk Assy w/bracketed Seagate ST9300605SS [ST930005SSUN300G] – 390-0490

540-7903  300GB, 10K SAS Disk Assy w/bracketed Seagate ST9300605SS [ST930005SSUN300G] – 390-0490

7012771   300GB, 10K SAS Disk Assy w/bracketed Seagate ST9300605SS [ST930005SSUN300G] – 390-0490



Note: 7012423 is the Service Item part number for 7012771





Symptoms


Affected HDDs can begin to experience excessive BER (bit error rate) beginning between 500 and 700 power-on hours and will eventually fail. Continued operation will cause the loss of service.


Impact


This issue will manifest as an HDD failure due to an HDD defective top-cover which allows contamination of the HDD heads.


Changes


Contributing Factors


This quality issue was found and reported by the drive supplier and is related to specific Seagate drive serial numbers.


Cause


Issue with one manufacturer of the top cover for the Seagate 300GB and 600GB Compass HDDs, and was reported by our vendor as a result of failures found during their ORT (Ongoing Reliability Testing).  “Metalform” top cover is defective, will allow contamination into the HDD, and ultimately result in HDD failures. Services Logistics received none of these impacted drives, however GSAP 5748 was published to address return of defected drives under warranty to Seagate.


Drives shipped in January and February of 2012 are impacted.


Solution


Target Completion Date: 31-October-2012


Workaround


No workaround available – see resolution section below.


Resolution


Please review this entire knowledge article prior to starting any remediation activities.  Duration of time to replace and resync drives depends on the storage configuration, but approximately 1 hour per 300GBs is a reasonable estimate.


Proactively, or upon failure, replace all affected disk drives as identified in the Customer List.  Customer Lists are being managed by, and available from, the Regional FCO Drivers listed below.


  APAC  - Alvin Lim

   Japan - Toshiyuki Takahashi

   EMEA  - Mike Netz

   LATAM - Marcos Omura

   NAMER - Dennis Cairns


Only Seagate drives (with bare drive part numbers 390-0490 or 390-0491) should be replaced where their drive serial number(s) are found in the attached Serial Number report or as listed in GSAP 5748.


  Proactively replace affected drive p/n 542-0287 with p/n 542-0287.

  Proactively replace affected drive p/n 542-0384 with p/n 542-0384.

  Proactively replace affected drive p/n 542-0387 with p/n 542-0387.

  Proactively replace affected drive p/n 542-0388 with p/n 542-0388.

  Proactively replace affected drive p/n 542-0287 with p/n 542-0287.

  Proactively replace affected drive p/n 540-7903 with 540-7903 or 7012771.

  Proactively replace affected drive p/n 7012771 with 7012771.


Review “References” section below for links to Service Manuals.


A “Customer Ready” document is attached to this knowledge article which can be provided to customers upon request.


 Identification of Affected Parts (how to)


1. For the following platforms; SPARC Enterprise T5120,SPARC T3 orSPARC T4 use the following command for drive serial number(s);


# iostat -E | grep Serial


The factory ships with ZFS mirrored drives, so if one fails the other should still work. If the customer wants/needs to reload they could use a jumpstart equivalent or download an ISO from the below URL;


  http://www.oracle.com/technetwork/indexes/downloads/index.html


2. For affected Sun Netra platforms use the following command for drive serial number(s);


# iostat -E | grep Serial


ISO Download from the below URL;


  http://www.oracle.com/technetwork/indexes/downloads/index.html


3. For affected Sun Fire and Sun Blade platforms use the following command for drive serial number(s);


 # megacli -PDInfo -a0 (LSI command - OS has to be running)


 Software or OS can be downloaded from the following location;


  http://www.oracle.com/technetwork/indexes/downloads/index.html


4. For SPARC Enterprise 4000/5000 platforms use the following command for drive serial number(s);


 # iostat -En


See example output from this command below.


c0t1d0           Soft Errors: 0 Hard Errors: 0 Transport Errors: 0

Vendor: SEAGATE  Product: ST973401LSUN72G  Revision: 0556 Serial No: 060210CBFY

Size: 73.41GB <73407865856 bytes>

Media Error: 0 Device Not Ready: 0 No Device: 0 Recoverable: 0

Illegal Request: 2 Predictive Failure Analysis: 0

c0t3d0           Soft Errors: 0 Hard Errors: 0 Transport Errors: 0

Vendor: TSSTcorp Product: CD/DVDW TS-L532U Revision: SR01 Serial No:

Size: 0.00GB <0 bytes>

Media Error: 0 Device Not Ready: 0 No Device: 0 Recoverable: 0

Illegal Request: 2 Predictive Failure Analysis: 0

c0t0d0           Soft Errors: 0 Hard Errors: 0 Transport Errors: 0

Vendor: SEAGATE  Product: ST973401LSUN72G  Revision: 0556 Serial No: 060210CCP1

Size: 73.41GB <73407865856 bytes>

Media Error: 0 Device Not Ready: 0 No Device: 0 Recoverable: 0

Illegal Request: 1 Predictive Failure Analysis: 0 


5. For Exadata (X4170 M2) use the following command for drive serial number(s);


DB Nodes running Linux: 

[root@edx22bur09db01 ~]# /opt/MegaRAID/MegaCli/MegaCli64 -pdlist -a0 | grep "Slot\|Inq"


DB Nodes running Solaris: 

[root@edx22bur09db01 ~]# /opt/MegaRAID/MegaCli/MegaCli64 -pdlist -a0 | grep "Slot\|Inq"


Exadata DB Node disks on Linux are RAID5 with a global hotspare managed by LSI Megaraid. DB Node disks on Solaris are RAID1 managed by ZFS. Do not remove more than 1 disk at a time without checking RAID volume rebuild status. Refer to the below URL titled"Maintaining the Physical Disks of Oracle Database Servers" for details;


  http://wd0338.oracle.com/archive/cd_ns/E13877_01/doc/doc.112/e13874/maintenance.htm#CHDCFHHF


Hardware Remediation and Material Availability Details: 


At publication time of this knowledge article, sufficient material was in place to support proactive remediation.



Check with your Logistics Representative or Country / Area FCO Manager for more information with regard to local material availability for this FCO. 


Comments


Defective Material Return Instructions: check Bad/Suspect box on Return Label and write 322 to the right of FCO# field.  For good drives ordered but not used return unopened per standard process.  If opened but not used, mark the Defective Material Return tag as Good.


References

 

  GSAP: 5748  

  Reference Manual(s): see below 


Documentation for replacing disk drives listed below;


Sun Fire X4170 M2

http://docs.oracle.com/cd/E19762-01/index.html

Section 3.2.3 of the Server Service Manual


Sun Fire X4270 M2

http://docs.oracle.com/cd/E19245-01/index.html

Section 3.2 of the Server Service Manual


Sun Fire X4470 M2

http://docs.oracle.com/cd/E19694-01/index.html

Section 3.1 of the Server Service Manual


Sun Fire X4800 M2

http://docs.oracle.com/cd/E19140-01/index.html

Server Service Manual

Removing and Installing Components


Sun Blade X6270

http://docs.oracle.com/cd/E19658-01/index.html

Section 3.61 of the Server Module Service Manual


SPARC Enterprise 4000/5000

http://docs.oracle.com/cd/E19855-01/index.html

Section 6.1 of the Service Manual


SPARC Enterprise T5120

http://docs.oracle.com/cd/E19839-01/index.html

Page 71 of the Server Service Manual


SPARC T3-1

http://docs.oracle.com/cd/E20689_01/index.html

Page 103 of the Service Manual


SPARC T3-2

http://docs.oracle.com/cd/E19166-01/index.html

Page 82 of the Service Manual


SPARC T4-1 

http://docs.oracle.com/cd/E22985_01/index.html

Page 101 of the Server Service Manual


SPARC T4-2

http://docs.oracle.com/cd/E23075_01/index.html

Page 81 of the Server Service Manual


SPARC T4-4

http://docs.oracle.com/cd/E23411_01/index.html

Page 111 of the Server Service Manual


Sun Netra T5220

http://docs.oracle.com/cd/E19350-01/index.html

Section 3 of the Service Manual


Netra X4270

http://docs.oracle.com/cd/E19591-01/index.html

Page 69 of the Service Manual


Netra X4250

http://docs.oracle.com/cd/E19790-01/index.html

Section 4 of the Service Manual


Sun Netra X4250

http://docs.oracle.com/cd/E19790-01/index.html

Section 4 of the Server Service Manual


Sun Netra X4270

http://docs.oracle.com/cd/E19591-01/index.html

Page 71 of the Service Manual


Sun Netra X6270 M2 

http://docs.oracle.com/cd/E19472-01/821-0939-10/index.html

Section 3.7 of the Service Manual


Sun Netra T5440

http://docs.oracle.com/cd/E19874-01/index.html

Section 3 of the Service Manual




 Contacts



  Contributor: [email protected], [email protected]

  Responsible Engineer: [email protected]

  Responsible Manager: [email protected]

  Business Unit Group: Storage



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