![]() | Sun System Handbook - ISO 4.1 October 2012 Internal/Partner Edition | ||
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Solution Type FAB (standard) Sure Solution 1391761.1 : FAB: Standard: Reactive: Oracle Key Management System (OKM/KMS) OKM Boot issue on Sun Fire X4170 M2 installations or during a disk replacement.
In this Document
Oracle Confidential (PARTNER). Do not distribute to customers
Applies to:Sun Fire X4170 M2 Server - Version: Not Applicable to Not Applicable - Release: N/A to N/AInformation in this document applies to any platform. __________ SUNBUG 7107379 __________ 542-0410 - X4170 M2 500GB Disk Drive SymptomsOracle Key Management (OKM) on Sun Fire X4170 M2 may experience Boot issues during the initial OKM Quickstart boot process.A manufacturing issue has been found on currently shipping Sun Fire X4170 M2 Servers with OKM 2.4 installed. The issue you may see is when trying to Launch the ILOM redirection, the screen goes blank and does not display the quickstart console. Also, when attaching a VGA Monitor and a USB Keyboard and then booting, it may not display the quickstart console. Impact This problem will impact new installations of Oracle Key Management 2.3.1, 2.4, 2.4.1 or 2.5 installed and shipped on Sun Fire X4170 M2 Servers, and has also been observed during disk replacements. It will prevent the field from gaining access to the ILOM console in order to perform the quickstart steps necessary to install/configure the KMA. ChangesContributing FactorsSun Fire X4170 M2 Servers with Oracle Key Manager 2.3.1, 2.4, 2.4.1 or 2.5 installed are potentially impacted although this problem has only been seen with OKM 2.4. CauseRoot CauseSystems shipped with down-level ILOM. In the cases seen to date, even though impacted systems were shipping with OKM 2.4 (build1182) they contained server (ILOM) firmware 1.2 from OKM 2.3 (ILOM 3.0.9.27 r58107 and BIOS 08.04.01.10) instead of server firmware 1.3 from OKM 2.4 (ILOM 3.0.14.11 r61398 and BIOS 08.06.01.08). The /boot/solaris/bootenv.rc file contains an incorrect entry. The line... setprop console 'ttya' ...should be replaced with; setprop console 'text' SolutionTo correct this problem in the field follow either of the two procedures below.I. Procedure if VGA/USB Keyboard is able to get to quickstart screen: 1) Ask the customer to log into the OKM Console (accessed for example via a keyboard, mouse, and monitor attached to the rear of the KMA) as a Security Officer, enable the technical support account, and enable primary administrative privileges. Since the need to enable the primary administrator first a quickstart must be completed first. 2) An Oracle service engineer then uses ssh to log into the KMA using the support account and assumes the padm role. padm passphrase must be obtained from KMS/OKM Level 2 support. Note: A padm passphrase must be obtained from KMS/OKM Level 2 support and can only be given to FE via voice/phone. Customer is not allowed to be given the padm passphrase. 3) Login as user support with passphrase created earlier. 4) su - padm su - 5) The Oracle service engineer then runs the following commands and logs off: /usr/sbin/eeprom console=text /usr/sbin/eeprom console exit 6) Ask the customer to log off of the OKM Console and remove the keyboard, mouse, and monitor from the rear of the KMA. 7) Ask the customer to bring up a web browser, log into the ILOM of the KMA, and launch the Remote KVM. Does the OKM Console appear? 8) If the OKM Console properly appears in the remote KVM, ask the customer to log into the OKM Console as a Security Officer, disable primary administrative privileges, and disable the technical support account. II. Procedure if VGA Monitor/USB Keyboard also does not display quickstart/console. The display goes blank and is stuck on a blinking cursor right after the "Checking NVRAM" step as soon as the "Loading GRUB" message starts. If this is seen follow the CLI procedure below. If customer agrees to a webex then OKM Level 2 support can perform this procedure. 1) Log into the ILOM CLI. For example: ssh [email protected] root default password is changeme 2) Start an interactive session to the console stream. start /SYS start /SP/console 3) The system console should appear. If the system is still booting up, then watch bootup messages. After the system has booted up, look for the OKM QuickStart "Welcome" message (or the OKM Console if the KMA has already been configured). 4) Have customer quickstart the KMA, and either join exiting cluster or config as new cluster and later factory reset after changing the eeprom settings. 5) Enable technical support account and primary administrator account. 6) Login via ssh to the KMA Management IP address. Note: Padm passphrase must be obtained from KMS/OKM Level 2 support and only given to FE via voice/phone. Customer is not allowed to be given the padm passphrase. If customer agrees to a webex then OKM Level 2 support can peform. 7) The Oracle service engineer then runs the following commands and logs off; su - padm su - /usr/sbin/eeprom console=text /usr/sbin/eeprom console exit 8) Ask the customer to bring up a web browser, log into the ILOM of the KMA, and launch the Remote KVM. Does the OKM Console appear? 9) If the OKM Console properly appears in the remote KVM, ask the customer to log into the OKM Console as a Security Officer, disable primary administrative privileges, and disable the technical support account. More information about connecting to the ILOM CLI and invoking ILOM CLI commands appears in the Oracle ILOM 3.0 Daily Management - CLI Procedures Guide which can be found via the below URL; http://docs.oracle.com/cd/E19860-01/index.html Comments For any questions about the above procedure please contact KMS/OKM Level 2 support. References BugID: 7107379 Contacts Contributor: [email protected], [email protected] Responsible Engineer: [email protected] Responsible Manager: [email protected] Business Unit Group: NWS ReferencesFAB > Standard > ReactiveAttachments This solution has no attachment |
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