Asset ID:	1-73-1370592.1
Update Date:	2011-11-03
Keywords:

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Solution Type  FAB (standard) Sure

Solution  1370592.1 :   Reactive: Standard: VSM and SVA customers without SDP can use vshell_lite to collect and send files to support for remote problem analysis.  

In this Document
  Symptoms
  Changes
  Cause
  Solution
  References

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Oracle Confidential (PARTNER). Do not distribute to customers
Reason: FABs available to Internals and Partners only

Applies to:

Sun StorageTek VSM System - Version: 4 to 5C - Release: 4.0 to 5.0
Sun StorageTek V2X SVA Disk System - Version: Not Applicable to Not Applicable   [Release: N/A to N/A]
Information in this document applies to any platform.
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SUNBUG: 7004266

Symptoms

Customer or local field problem analysis is stalled.

Impact

Serviceability issue: Remote problem analysis frequently requires files from the machine. Without the required files analysis cannot progress.

Changes

Contributing Factors

Above listed systems where SDP has not been installed and problem is not simple in nature (machine has not identified fault).

Cause

Root Cause

Customer decision to not install SDP which provides remote connectivity to the product.

Solution

Workaround

Oracle support can dispatch an FSE to the site to collect required data, but this can lengthen problem analysis and resolution.

Resolution

Please refer customers to Oracle "HowTo" Knowledge Article 1311008.1. There they can download the vshell_lite FAQ document and vshell_lite.zip. They can then use the program and documentation provided in the zip file to collect files from the machine. Files are to then be sent to support for analysis.

Included in the vshell_lite.zip file the customer should find:

    vshell_lite.exe (the executable vshell_lite program)
    Vshell_lite_Users_Guide.pdf (users guide)
    Vshell_lite_help.pdf (users guide supplement)

Please work with the customer to introduce and familiarize them with vshell_lite and its use. Please reference the vshell_lite FAQ also provided in the MOS "HowTo" Knowledge Article as an aid in promoting this tool to the customer.

Alternately, the customer can choose to have SDP installed.  For more information on SDP review Oracle "HowTo" Knowledge Article 1299090.1.


References

  BugID: 7004266 (RFE)
  URL: MOS KM 1311008.1 link: https://support.us.oracle.com/oip/faces/secure/km/DocumentDisplay.jspx?id=1311008.1


For information about FAB documents, its release processes, implementation strategies and billing information, click here.

In addition to the above you may email:

   [email protected]

Contacts

Contributor: [email protected]
Responsible Engineer: [email protected]
Responsible Manager: [email protected]
Business Unit Group:  VSM / SVA (Storage)

References

FAB > Standard > Reactive

Attachments

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