Sun Flash F5100 Array
 

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In this Document

Symptoms

Changes

Cause

Solution

Oracle Confidential (PARTNER). Do not distribute to customers.
Reason: FABs available to Internals and Partners only

Applies to:

Symptoms

The customer will only notice that the ASR activiation process did not complete. The ASR internal SAMs server will note the customer activation did not complete, with the following error message given, "Investigation - Serial not found".

Impact

Customer will encounter that Auto Service Request (ASR) will not complete the activation process during ASR set-up while a F5100 Array is managed with CAM version 6.6 or lower. The customer may incorrectly believe their F5100 Array is being monitored.

Changes

Contributing Factors

Common Array Manager (CAM) version 6.6 (or below) running one of the following Sun Flash F5100 Array configurations:

• TA5100RASA4-20AA - 480GB solid state Flash array with 20 x 24GB SATA enterprise-class SLC Flash modules
• TA5100RASA4-40AA - 960GB solid state Flash array with 40 x 24GB SATA enterprise-class SLC Flash modules
• TA5100RASA4-80AA - 1.92TB solid state Flash array with 80 x 24GB SATA enterprise-class SLC Flash modules

Cause

Root Cause

CAM version 6.6 (or lower) pulls the motherboard assembly WWN.  ASR expects the system serial number, which is programmed within the power distribution board assembly and is physically located on the F5100 front left bezel.

Solution

Workaround

No workaround available - see Resolution section below.

Resolution

Customer must install CAM version 6.7 (or greater), which pulls the expected system serial number found on the power distribution board assembly. This will allow the ASR activation process to complete successfully.

CAM 6.7 can be found at the below URL;

 http://www.sun.com/storage/management_software/resource_management/cam/get_it.jsp

References

SUNBUG 6950805



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