Asset ID: |
1-73-1107021.1 |
Update Date: | 2012-06-26 |
Keywords: | |
Solution Type
FAB (standard) Sure
Solution
1107021.1
:
Motherboards returning with bent pins on CPU socket.
Related Items |
- Sun Fire X4270 Server
- Sun Blade X6275 Server Module
- Sun Fire X4170 Server
- Sun Fire X2270 Server
- Sun Fire X4275 Server
- Sun Blade X6270 Server Module
|
Related Categories |
- PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: Sun FAB
- .Old GCS Categories>Sun Microsystems>Sun FAB>Standard>Reactive
|
In this Document
Oracle Confidential (PARTNER). Do not distribute to customers.
Reason: FABs are available to Internals and Partners only
Applies to:
Sun Fire X2270 Server - Version Not Applicable to Not Applicable [Release N/A]
Sun Fire X4170 Server - Version Not Applicable to Not Applicable [Release N/A]
Sun Fire X4270 Server - Version Not Applicable to Not Applicable [Release N/A]
Sun Fire X4275 Server - Version Not Applicable to Not Applicable [Release N/A]
Sun Blade X6270 Server Module - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.
__________
***Checked for relevance on 26-Jun-2012***
Symptoms
Spares are being returned with CPU socket bent pin issue.
Impact
Many defective returns of the part numbers listed in the Contributing Factors section have been received with CPU socket bent pin issues from the field, due to incorrect assembly and/or dis-assembly on CPU during service.
This issue is increasing the unnecessary returns for repair as well as increasing the cost of service for this product.
Changes
Contributing Factors
Improper handling procedures in the field are contributing to this issue, affecting the following part numbers;
540-7835 - Motherboard, Sun Blade X6275 RoHS:Y
541-2860 - Motherboard, Sun Blade X6270 RoHS:Y
375-3602 - Motherboard, Sun Fire X2270 Server RoHS:Y
541-2542 - Motherboard, Sun Fire X4170, X4270, X4275 RoHS:Y
Cause
Root Cause
Service personnel or customers are incorrectly assembling or disassembling the CPU to/from the Motherboard and causing bent pins on CPU socket.
Solution
Workaround
See Resolution section below.
Resolution
Field service personnel should ensure they follow the replacement guidelines as shown in attached document.
For information about FAB documents, its release processes, implementation strategies and billing information, go to the following URL:
* http://tns.central.sun.com/fab/
In addition to the above you may email:
* [email protected]
Contributor/submitter
[email protected]
Responsible Engineer
[email protected]
Services Knowledge Engineer
[email protected]
Eng Business Unit Group
Services
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