FAB: Standard: Reactive: Reminder of Installation Parts Process for Sun StorageTek L8500/L3000.

Asset ID:	1-73-1019217.1
Update Date:	2012-01-18
Keywords:

Solution Type FAB (standard) Sure

Solution 1019217.1 : FAB: Standard: Reactive: Reminder of Installation Parts Process for Sun StorageTek L8500/L3000.

Impact

The FRU/spares and NOPRT (Non-Bookable Part Request Tool) processes are the standard Sun methods for dealing with installation issues requiring parts replacement. If parts designated as FRUs are missing, damaged, or DOA, these parts need to be replaced from available spares through normal logistics channels.

If the part is not a FRU, typically the NOPRT process is used. However, the NOPRT process averages a 15 day turn-around. For the large tape libraries (SL3000 and SL8500 specifically), this turn-around time is usually inadequate.

Alternatively, it's not practical to spare all of the library parts in order to have all parts stocked in logistics. Therefore, to deal with this issue, WWOPS has created an additional process to handle emergency parts replacement requirements for *installations* only. While this process exists for all Sun products, it is being published in this context for use with the SL3000/SL8500 products as turn-around time can be critical during a multi-day installation which might require resources to be flown in to support the installation. If time is not critical, use the NOPRT process to obtain non-FRU parts.

Contributing Factors

This knowledge asset clarifys the parts replacement processes to use, if needed, during an installation of a Sun StorageTek L8500 or Sun StorageTek L3000.

Symptoms

This FAB documents the various Sun processes to address parts replacement during a Sun StorageTek L8500 or L3000 Tape Library installation.

Corrective Action

Workaround

No workaround available. See Resolution section below.

Resolution

For parts related issues during installation only, the following evaluation should be made and the appropriate process must be used:

Option 1. If part is a FRU, replace it from the local parts depot.

Option 2. If part is not a FRU, use the NOPRT process. This process has an
            average of 15 day receipt on replacement parts. The NOPRT process
            may be accessed via the attached NOPRT instructions.

Option 3. For installation *emergencies* when parts are needed quickly,
            email "[email protected]" with the below
            information and with the subject line of “NonFRU: <Customer_Name>”

    - Your Contact info: (your name, email and phone number)
    - The Customer info: (company name, city, state and country)
    - Reason for urgency: (short justification statement)
    - Ship To address: (where do you want the part shipped to)

When using the "[email protected]" alias, every effort will be made to get the replacement part out to the Field within 24 to 48 hours. However, in some cases these parts come from vendors where Sun cannot control delays from those vendors. Please use the emergency process (Option 3 above) judiciously, as the more that email alias is used to get parts, the slower the that process will be.

Every effort will be made by the team to respond to your request upon receipt with a status of when the request will be fulfilled.

For information about FAB documents, its release processes, implementation strategies and billing information, go to the following URL:

http://tns.central/fab

For Sun Authorized Service Providers go to:

http://tns.central/SPE/fab/

In addition to the above you may email:

[email protected]

Internal Contributor/submitter
[email protected], [email protected]

Internal Eng Responsible Engineer
[email protected] Responsible Manager: [email protected]

Internal Services Knowledge Engineer
[email protected]

Internal Eng Business Unit Group
NWS (Network Storage)

Internal Sun Alert & FAB Admin Info
22-Apr-2008: Draft completed and sent to Extended Review.
24-Apr-2008: No feedback from Ext Rvw - sending to Publish.
07-May-2008: Added in FAB Footer template.
03-Jun-2008: Made minor corrections to Product names.

Attachments

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