Sun Storage 9990 System
 
Sun Storage 9985 System
 

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Earlier versions of HiTrack for the SE9990 and SE9985 contained a bug that could cause the application to exit while performing file creation during the phone home process. This would lead to the subsystem not phoning home SIMs or daily calls. The Hitrack application will not restart automatically and must be manually restarted to once again begin receiving phone home and SIM data from the subsystem. This is an intermittent issue and might not occur on every phone home attempt.

To remedy these issues, all SE9990 and SE9985 arrays should be running HiTrack version B.2 or higher. The latest version of HiTrack and the related ECN can be found on the SE9990.eng website at:

http://se9990.eng/ecn.html#HI-TRACK-ECN

• Manual: Maintenance Manuals for the 99xx series arrays
• URL: http://pts-storage.us.oracle.com/products/T99x0/documentation.html
  
  Previously Published As: 102018
  
  Internal Contributor/submitter: [email protected] [Jeffrey Hibser]
  Internal Eng Business Unit Group: KE Authors
  Internal Eng Responsible Engineer: [email protected] [Jeffrey Hibser]
  Internal Services Knowledge Engineer: [email protected]
  
  Internal Kasp FAB Legacy ID: 102018
  
  Internal Sun Alert & FAB Admin Info
  Critical Category:
  Significant Change Date:
  Avoidance: Service Procedure
  Responsible Manager: null
  Original Admin Info: null
  
  Internal SA-FAB Eng Submission
  Hitrack versions (prior to B.2) for the SE9990 and SE9985 arrays can exit unexpectedly and may not send SIM notifications.
  
  Product_uuid
  15644879-f179-11d8-ab63-080020a9ed93|Sun StorageTek 9990 System
  73084edc-dc32-11d9-8a74-080020a9ed93|Sun StorageTek 9985 System
  
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