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                        FIELD INFORMATION NOTICE
               (For Authorized Distribution by Sun Service)

FIN #: I1142-1

Create Date: Nov/23/04

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun Fire V210/V240 Systems

Product Category: Storage / Diag-Doc-Service

Product Affected: 

Systems Affected:
-----------------  
Mkt_ID      Platform    Model     Description                 Serial Number
------      --------    -----     -----------                 -------------
  -           N31        ALL      Sun Fire V210 Server              -
  -           N32        ALL      Sun Fire V240 Server              -


X-Options Affected:
-------------------
Mkt_ID      Platform     Model     Description                 Serial Number
------      --------     -----     -----------                 ------------- 
  -            -           -            -                            -

Parts Affected: 

----------------------
Part Number         Description                            Model
-----------         -----------                            -----
370-5707-03         RACK SLIDER/CABLE MAN KIT ENXU           -

References: 

None

Issue Description: 

Rackmount kit part number 370-5707-03 supplied as part of the Sun Fire
V210 and V240 Servers contains four sets of screws/nuts for mounting
the rackmount rails in various cabinets as follows:

   A.  M5x12.7 p/n GJ3C6003DI-PZS
   B.  M6x13   p/n GJ3C6005DI-ZZS
   C.  Nut     p/n GG3C6007DI-ZZS
   D.  M4x5    p/n GJ3C002DI-NZS

However these screws are not compatible with the Sun 72" Delorean rack
which requires 10-32x0.5" screws.

The screws supplied in the Sun Fire V210 and V240 Accessory kit do not
fit the Sun 72" Delorean rack.  Attempting to use the screws supplied
with the rackmount kit on this rack will result in the screw thread
being stripped.
 
The correct 10-32 screws were not included in the 370-5707-03 
Rackmount 
Kit supplied with Sun Fire V210/V240 systems.
 
The 370-5707-03 Rackmount kit will be modified to include four
10-32x0.5 Screws.  In the meantime, if a customer needs to install a
Sun Fire V210 or V240 in a Sun 72" Delorean rack, the screws can be
obtained either locally from a hardware store or via the Non-FRU Parts
Process.  See the corrective action section below for the part number.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned issue.

If a customer needs to install a Sun Fire V210 or V240 in a Sun 72"
Delorean rack, and has a 370-5707-03 rackmount kit without the
appropriate screws, the screws can be obtained either locally from 
a hardware store or via the Non-FRU Parts Process.

The 370-5707-03 Rackmount kit will be modified to include four 10-
32x0.5 
screws.

To obtain the screws, follow the non-FRU Parts procedure documented at 
the following URL:

   http://wwopsrep-web.holland/apps/NOPRT/

The Vendor (Mitac) Part number/description of the screws is:

   452710500006 SCREW KIT;#10-32,10 IN 1 BAG,FOR RACK,ENXS

This Mitac part number contains 10 x 10-32 screws.

Comments: 

None.

============================================================================

NOTE: FIN Tracking Instructions for Radiance/SPWeb:
--------------------------------------------------

If a Radiance case involves the application of a FIN to solve a customer
issue, please complete the following steps in Radiance/SPWeb prior to
closing the case:
 
    o Select "Field Information Notice" in the REFERENCE TYPE field.

    o Enter FIN ID number in the REFERENCE ID field.
      For example; I1111-1.

If possible, include additional details in the REFERENCE SUMMARY field
(ie. implementation complete, customer declined, etc.)
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Implementation Notes:
--------------------

In case of "Mandatory" FINs, Sun Services will attempt to contact
all known customers to recommend proactive implementation.

For "Controlled Proactive" FINs, Sun Services mission critical
support teams will initiate proactive implementation efforts for
their respective accounts as required.

For "Reactive" FINs, Sun Services and partners will implement
the necessary corrective actions as the need arises.


Billing Information:
-------------------

Warranty: On-Site Labor Rates are based on specified Warranty deliverables
          for the affected product.

Contract: On-Site Labor Rates are based on the type of service contract.

Non Contract: On-Site implementation by Sun is available based on On-Site
              Labor Rates defined in the Price List.

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