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            - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
               (For Authorized Distribution by Sun Services)

FIN #: I1105-1

Create Date: Dec/08/04

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun StorEdge 3511 FC Array with SATA

Product Category: Storage / Diag/Doc/Service

Product Affected: 

Systems Affected:
-----------------  
Mkt_ID   Platform   Model   Description                    Serial Number
------   --------   -----   -----------                    -------------
  -       Anysys      -     System Platform Independent          -  


X-Options Affected:
-------------------
Mkt_ID    Platform   Model     Description                 Serial Number
------    --------   -----     -----------                 -------------
  -        SE3511     ALL      Sun StorEdge 3511 Array           -

Parts Affected: 

----------------------
Part Number    Description   	   Model
-----------    -----------   	   -----
     -              -                -

References: 

BugID:   6179058 - Unable to use FC port 4 and 5 on 3511.
 
PatchId: 113724-01:  SE3511: StorEdge 3511 array firmware upgrade.

Manual:  816-7326-16: Sun StorEdge 3000 Family FRU Installation Guide.

Issue Description: 

For StorEdge 3511 FC Array with SATA, host FC ports 4 & 5 on the
controller module are not available for host connection in single
controller configuration.  Connected host(s) would not be able to see
mapped logical drives or LUNs.

There is a bug (6179058) in the current SES firmware in which the paths
to host FC ports 4 & 5 are not provided when the JBOD IOM is installed
in a single controller configuration.  This issue does not exist in
dual controller configuration, when the JBOD IOM is not used.

For StorEdge 3511 FC Array with SATA, do no use host FC ports 4 & 5
unless the steps in the "Corrective" section are followed.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned issue.

To use host FC ports 4 & 5, execute 1 of 3 options below (shown in 
order of preference).  Note that step #2 and 3 requires scheduled outage.

1. Upgrade to the new SES firmware in the upcoming patch 113724-01 for 3511
   SATA.

2. Download the upcoming SSCLI 1.62 version from the Sun Solve and execute 
the following steps:

   A) sccli> set inter-controller-link upper channel 4 disconnected
      WARNING: This is a potentially dangerous operation.
      Are you sure? y

   B) sccli> set inter-controller-link upper channel 5 disconnected
      WARNING: This is a potentially dangerous operation.
      Are you sure? y

   C) sccli> reset controller
      WARNING: This is a potentially dangerous operation.
      The controller will go offline for several minutes.
      Data loss may occur if the controller is currently in use.
      Are you sure? y

3. Convert single to a dual controller configuration.

NOTE: The reason dual controller doesn't have the problem because with
      dual controllers the paths to port 4 and 5 are provided.  Single 
      controller (shipped with expansion board to cover up the 2nd 
      controller slot) do not have paths 4 and 5 connected.

Please follow the manual 816-7326-16 "Sun StorEdge 3000 Family FRU 
Installation  Guide" to convert to dual controller.

Comments: 

None.

============================================================================

Implementation Footnote: 

i)   In case of MANDATORY FINs, Sun Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Sun Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Sun Services will implement the FIN as the   
     need arises.
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