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            - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
               (For Authorized Distribution by Sun Services)

FIN #: I1078-1

Create Date: Mar/23/04

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun StorEdge 3510 FC Array

Product Category: Storage / Array

Product Affected: 

Systems Affected:
-----------------  
Mkt_ID   Platform   Model   Description                    Serial Number
------   --------   -----   -----------                    -------------
  -       Anysys      -     System Platform Independent          -  


X-Options Affected:
-------------------
Mkt_ID    Platform   Model     Description                 Serial Number
------    --------   -----     -----------                 -------------
  -       SE3510     ALL       Sun StorEdge 3510 FC Array       -

Parts Affected: 

----------------------
Part Number    Description   	            Model
-----------    -----------   	            -----
370-5537-xx    I/O-RAID CONT FC,1GB,BAT,2U    -

References: 

Patch: 113723-07
BugID: 4860383,  4906151, 4916011, 4932155, 4939014, 4908349, 4880182,
       4867584, 4955208, 5012640
Sun Alert: 57494
FIN: I1067-1
Doc: Sun StorEdge 3510 Fibre Channel Release Notes, 816-7301-20
Manual: Sun StorEdge 3000 Family CLI 1.5 Manual, 817-4951-10

Issue Description: 

New firmware release 3.27R for the Sun StorEdge 3510 FC Array addresses 
several issues for this storage product.

1. StorADE can not effectively analyze the product health without the hooks 
   that this firmware release provides.  This software enhancement is a 
   mandatory requirement to support StorADE monitoring for SE3510 Arrays.  
 
2. CLI users may encounter configuration management issues.

3. Customers and field service personnel will not have the enhanced ability 
   to debug issues. 

To determine the current controller firmware for an SE3510 array, type the 
following command at the "sccli>" prompt:
 
     sccli> show inquiry
     
Controller firmware 3.27R and SES firmware 1040 are supplied in patch 113723-07.  
All customer SE3510 units should be upgraded to these firmware levels.  All
units shipped after 22-Mar-2004 will contain the above firmware levels.
     
RAID firmware version 3.27R resolves the following issues:

4860383 out of band cli interface hangs during diag channel inquiry after 
        1 to 4 hours (Refer to FIN#I1067)
4906151 lack of sccli oob functionality follows raid controllers
4916011 Parity check never completes on random LD's in certain configurations.
        (Refer to Sun Alert 57494)
4932155 P2S2 I/O failure (giving up) due to command timeout on data 
        fail-over test
4939014 Controller hang when Controller failed through sccli
4867584 missing LUNs on reboot (1024 LUNs, 512 per channel)
4955208 Primary controller fault lead to host IO and LUN failure
5012640 Disk side fibre channel CRC link errors may cause the controller
        to fail

SES Firmware 1040 addresses the following issues:

4908349 FRU physical location within 3510 is not available from the SCCLI.
4880182 FCP response packet sometimes fills in non-zero values in 
        reserved fields 
              
Full StorADE functionality with the SE3510 Array will not be available 
until an enhancement is made to the StorADE product.  A future patch for
StorADE is expected.  In the meantime, to make the SE3510 ready for this
new functionality, the array firmware must be upgraded to version 3.27R.

Implementation: 

---
        | X |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        |   |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned issue.

Upgrade Sun StorEdge 3510 FC Arrays to controller firmware version 3.27R 
with patch 113723-07.  All arrays shown on the following Customer List 
(internal use only) should receive this upgrade. 

http://sdpsweb.central/FIN_FCO/FIN/FINI1078-1_dir/Customer_List.sxc

The new firmware requires version 1.5 of the "sccli" utility for enhanced 
"sccli" functionality.  Version 1.5 is part of the SUNWsccli package which
is available on CD or from the Sun Download Center.  For information about 
the v1.5 software features, documentation, and fixed bugs, refer to Sun 
StorEdge 3510 Fibre Channel Release Notes (816-7301-20) and to the Sun 
StorEdge 3000 Family CLI 1.5 Manual (817-4951-10). 

Use the following Customer Letter as needed to communicate with customers
regarding this new firmware release.

http://sdpsweb.central/FIN_FCO/FIN/FINI1078-1_dir/SPE/Customer_Letter.sxw

Comments: 

None.

============================================================================

Implementation Footnote: 

i)   In case of MANDATORY FINs, Sun Services will attempt to contact   
     all affected customers to recommend implementation of the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Sun Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Sun Services will implement the FIN as the   
     need arises.
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All released FINs and FCOs can be accessed using your favorite network 
browser as follows:
 
SunWeb Access:
-------------- 
* Access the top level URL of http://sdpsweb.central/FIN_FCO/index.html

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.
 
SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.central/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
----------------
* Access the top level URL of https://spe.sun.com
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General:
--------
* Send questions or comments to [email protected]
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