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            - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
               (For Authorized Distribution by Sun Services)

FIN #: I1061-1

Create Date: Jan/13/04

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun Fire 12K/15K

Product Category: Server / Diag-Doc-Service

Product Affected: 

Systems Affected:
-----------------  
Mkt_ID   Platform   Model   Description                    Serial Number
------   --------   -----   -----------                    -------------
  -       F12K      All     Sun Fire 12K                       -
  -       F15K      All     Sun Fire 15K                       - 

X-Options Affected:
-------------------
Mkt_ID    Platform   Model     Description                 Serial Number
------    --------   -----     -----------                 -------------
  -          -        -            -                           -

Parts Affected: 

----------------------
Part Number    Description   	          Model
-----------    -----------   	          -----
501-5183-xx    ASSY,ECB,MECH,POWER CP        -

References: 

Process Alert: PA004-20073
Manual: Sun Fire 15K/12K System Service Manual, 806-3512-12

Issue Description: 

When a Sun Fire 12K/15K Power Centerplane Board is replaced in the field there 
is the potential for the 48VDC cable to be routed so that it shorts against 
a ground lug.  This could cause one or more Uniboard slots to lose power.

This issue has only been seen in Sun Fire 12K/15K Manufacturing.  However,
proper service procedures must be followed to prevent its occurrence 
in the field.

In the instances where this has occurred, the 48VDC wires were routed over 
the top of a ground lug.  When the cable cover was installed, it pressed 
the 48V wire onto the ground lug, producing a short.  This caused the breaker 
for a Uniboard slot to trip and resulted in no power to the slot.

This issue has been addressed in Manufacturing by changing the Sun Fire
12K/15K build procedure.  See Process Alert PA004-20073.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned issue.

When replacing a Power Centerplane Board ensure that the 48VDC cable
does not route over the top of a ground lug.  The procedure for removing
and replacing the Power Centerplane may be found in Chapter 15 of the
service manual (806-3512-12).

Comments: 

None.


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Implementation Footnote: 

i)   In case of MANDATORY FINs, Sun Services will attempt to contact   
     all affected customers to recommend implementation of the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Sun Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Sun Services will implement the FIN as the   
     need arises.
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All released FINs and FCOs can be accessed using your favorite network 
browser as follows:
 
SunWeb Access:
-------------- 
* Access the top level URL of http://sdpsweb.central/FIN_FCO/index.html

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.
 
SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.central/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
----------------
* Access the top level URL of https://spe.sun.com
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General:
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* Send questions or comments to [email protected]
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