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            - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
               (For Authorized Distribution by SunService)

FIN #: I0923-1

Create Date: Jan/14/02

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun Blade 100

Product Category: Desktop / Service

Product Affected: 

Systems Affected:
-----------------  
Mkt_ID     Platform       Model      Description             Serial Number
------     --------       -----      -----------             -------------
  -          A36           ALL       Sun Blade 100                 -   


X-Options Affected:
-------------------
Mkt_ID     Platform        Model     Description          Serial Number
------     --------        -----     -----------          -------------
  -           -              -            -                     -

Parts Affected: 

Part Number             Description                             Model
-----------             -----------                             -----
375-0096-05 (or below)  System Board, 0MB w/o UltraSPARC IIe      -   
375-3061-xx		System Board, 0MB w/o UltraSPARC IIe      -
375-3092-xx		System Board, 0MB w/o UltraSPARC IIe      -
375-3123-xx		System Board, 0MB w/o UltraSPARC IIe      -
375-3106-xx		System Board, 0MB w/o UltraSPARC IIe      -

References: 

BugId: 4762654 - Grover_re-spin motherboard is reporting wrong part number.

Issue Description: 

Use of the /usr/sbin/prtconf (1M) command on the Sun Blade 100 platform
will always return part number "375-0096", regardless of which System
Board is installed in the system.  This problem has no impact on system
operation but could be a serviceability issue for support personnel.

This issue affects all Sun Blade 100 systems.  When the print
configuration command 'prtconf -vp |grep model | head -1' is run on a
Sun Blade 100, the following output is displayed:

    model:  'SUNW,375-0096'
  
This output will be the same no matter which System Board is
installed.  Ordinarily, the output should reflect the correct System
Board part number such as 375-3061, 375-3092, 375-3123, or 375-3106.

This issue occurs because the System Board part number is hardcoded in
the OBP as "375-0096" for all System Board versions.  There will be no
fix for this problem.  The recommended workaround is to visually
inspect the System Board for the correct part number.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned problem.    
    
Support personnel should not rely on the output of the
/usr/sbin/prtconf command in determining the part number for a Sun
Blade 100 System Board.  A visusal inspection of the System Board
should be performed instead.

Comments: 

None.

============================================================================

Implementation Footnote: 

i)   In case of MANDATORY FINs, Sun Services will attempt to contact   
     all affected customers to recommend implementation of the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Sun Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Sun Services will implement the FIN as the   
     need arises.
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