-----------------------------------------------------------
        - Sun Proprietary/Confidential: Internal Use Only -
-----------------------------------------------------------------------
                        FIELD INFORMATION NOTICE
           (For Authorized Distribution by Enterprise Services)

FIN #: I0915-1

Create Date: Dec/03/02

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun StorEdge 99x0 Arrays

Product Category: Storage / Service

Product Affected: 

Systems Affected
----------------  
Mkt_ID   Platform   Model     Description                  Serial Number
------   --------   -----     -----------                  -------------
  -       Anysys      -       System Platform Independent        - 


X-Options Affected
------------------
Mkt_ID   Platform   Model   Description   		Serial Number	 
------   --------   -----   -----------  		-------------
  -       SE9970     ALL    Sun StorEdge 9970 Array           -
  -       SE9980     ALL    Sun StorEdge 9980 Array           -

Parts Affected: 

Part Number             Description                 Model
-----------             -----------                 -----
     -                       -                        -

References: 

HDS Alert: HiCommand Alert # 007
URL:       http://sejsc.ebay/AL/AlertHiCommand-7.html
URL:       http://sejsc.ebay/HECN/m013p2.pdf - HITACHI ECN DKC460I-M013

Issue Description: 

If a prerequisite RAID software product is enabled through use of a
temporary or emergency license key on Sun StorEdge 9970/9980 Arrays,
HiCommand Device Manager will not recognize the program as being
present and initial discovery will fail with an error.

This issue affects any Sun StorEdge 9970/9980 Array which has the
following microcode levels (or lower):

	Main:     21-02-45-00 (ECN DKC460I-M011) 
         SVP:     21-02-44 

When this issue occurs, initial discovery will fail with this error:

	'Unspecified  Transport Error'

The issue usually arises when a customer runs a HiCommand Device
Manager trial and does not have permanent licenses for the prerequisite
RAID programs.  These programs consist of:
	
   . Web Console - Storage Navigator (PPid 421)	 - Always required 
   . Java API (PPid 423)				 - Always required 
   . SNMP API (PPid 422) 				 - Always required 
   . LUN Manager (LUNM) (PPid 412) - required to configure fibre-channel
                                     ports and configure and secure LUNs 
   . LUN Expansion (LUSE) (PPid 411) - required to create expanded LUNs 

                            
HiCommand Device Manager requires that certain software programs are
present and usable in the RAID microcode when Device Manager 2.x
controls a 9970/9980 array.  Due to a microcode bug, certain program
products may not be recognized if they do not have a permanent license
key installed.

This issue is addressed by a microcode update.  The following microcode
levels should be installed:

    Main: 21-03-03-00/00  
    SVP: 21-03-03/00 
         
For more information about these microcode versions, reference
Engineering Change Notice (ECN) DKC460I-M013 at
http://sejsc.ebay/HECN/m013p2.pdf .

The issue may be also be avoided by installing permanent license keys
for all of the RAID software programs mentioned above.

Implementation: 

---
        |   |   MANDATORY (Fully Pro-Active)
         ---    
         
  
         ---
        |   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned problem.

Install microcode updates as follows for StorEdge 9970/9980 Arrays.

	Main: 21-03-03-00/00  
         SVP: 21-03-03/00 
 
Please follow the process for requesting SE99X0 software or microcode updates 
at http://se9900.emea/scc/abi/reference23.html .

Comments: 

None. 

--------------------------------------------------------------------------

Implementation Footnote: 

i)   In case of MANDATORY FINs, Sun Services will attempt to contact   
     all affected customers to recommend implementation of the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Sun Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Sun Services will implement the FIN as the   
     need arises.
----------------------------------------------------------------------------
All released FINs and FCOs can be accessed using your favorite network 
browser as follows:
 
SunWeb Access:
-------------- 
* Access the top level URL of http://sdpsweb.central/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.
 
SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.central/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
----------------
* Access the top level URL of https://spe.sun.com
--------------------------------------------------------------------------
General:
--------
* Send questions or comments to [email protected]
--------------------------------------------------------------------------