---------------------------------------------------------
            - Sun Proprietary/Confidential: Internal Use Only -
---------------------------------------------------------------------  
                        FIELD INFORMATION NOTICE
               (For Authorized Distribution by SunService)

FIN #: I0898-1

Create Date: Nov/14/02

SunAlert: No

Top FIN/FCO Report: Yes

Products Reference: Sun Fire V880

Product Category: Server / SW Admin

Product Affected: 

Systems Affected:
-----------------  
Mkt_ID   Platform   Model   Description         Serial Number
------   --------   -----   -----------         -------------
  -        A30       ALL    Sun Fire V880              -


X-Options Affected:
-------------------
Mkt_ID   Platform    Model     Description       Serial Number
------   --------    -----     -----------       -------------
  -         -          -            -                  -

Parts Affected: 

Part Number             Description                       Model
-----------             -----------                       -----
501-6323-XX             ASSY Motherboard A30                -

References: 

BugId:   4509191 - DAR and DCS temperature sensors no longer need reading.

PatchId: 110849-08 - SunOS 5.8: PICL support for SUNW Sun-Fire-V880.

Issue Description: 

In specific Sun Fire V880 configurations, the picld environmental
daemon may fail with continuous error messages being sent to the
console.  Picld eventually falls into a degraded mode, causing it to no
longer keep track of environmental conditions.   This has the potential
for system damage if allowed to continue for extended periods.

This issue can occur in the following configuration:

  Sun Fire V880 systems with:
  
  . Motherboard Part Number 501-6323-xx, running Solaris 8 7/01 or 
    Solaris 8 10/01 without patch 110849-08 or later.
  
NOTE:  This issue does not occur with Motherboard 501-4300-xx nor 
       with Solaris 9.
  
The picld (1M) daemon is used in the Sun Fire V880 platform to track
environmental conditions.  It monitors thermal conditions, LED states,
key switch states, and fan speeds.  It is part of the Platform
Information and Control Library (PICL).

When this condition occurs, the following error messages will appear on
the console every 3-10 seconds:

  Aug 26 20:21:28 tsgnmcfs03 picld[1410]: [ID 478985 daemon.error] ERROR 
    running psvc_check_temperature_policy_0 on DAR8_DIE_TEMPERATURE_SENSOR 
    (2566152)
  Aug 26 20:21:28 tsgnmcfs03 picld[1410]: [ID 855019 daemon.error] Bad file 
    number
  Aug 26 20:21:28 tsgnmcfs03 picld[1410]: [ID 478985 daemon.error] ERROR 
    running psvc_check_temperature_policy_0 on DCS8_DIE_TEMPERATURE_SENSOR 
    (2566184)
  Aug 26 20:21:28 tsgnmcfs03 picld[1410]: [ID 875627 daemon.error] No such 
    file or directory

This problem is a result of certain components being removed from
Motherboard 501-6323-xx via ECO WO_22330.  The MAX1617, DAR and DCS
temperature sensing devices were removed from the Motherboard, but the
picld software was not updated to reflect this.  The error messages
occur as a result.

This issue is addressed in patch 110849-08 for Solaris 8.  The fix has
been integrated into Solaris 8 2/02 and Solaris 9 and no patch is
needed.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned problem.

Install patch 110849-08 (or later) on Sun Fire V880 systems running 
Solaris versions earlier than Solaris 8 2/02.

Comments: 

None.

============================================================================

Implementation Footnote: 

i)   In case of MANDATORY FINs, Sun Services will attempt to contact  
     all affected customers to recommend implementation of the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Sun Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Sun Services will implement the FIN as the   
     need arises.
----------------------------------------------------------------------------
All released FINs and FCOs can be accessed using your favorite network 
browser as follows:
 
SunWeb Access:
-------------- 
* Access the top level URL of http://sdpsweb.ebay/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.
 
SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.Corp/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
----------------
* Access the top level URL of https://infoserver.Sun.COM
--------------------------------------------------------------------------
General:
--------
* Send questions or comments to [email protected]
--------------------------------------------------------------------------