---------------------------------------------------------------------
- Sun Proprietary/Confidential: Internal Use Only -
---------------------------------------------------------------------  
                            FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0838-1

Create Date: Jun/12/02

Keywords: 

E10K cannot boot from the network using Dual Fast Ethernet + Dual SCSI PCI Adapter

SunAlert: Yes

Top FIN/FCO Report: No

Products Reference: Ultra Enterprise 10000

Product Category: Server / Service

Product Affected: 

Systems affected:
-----------------   
Mkt_ID    Platform    Model     Description              Serial Number
------    --------    -----     -----------              -------------
  -        E10000      ALL      Ultra Enterprise 10000         -


X-Options Affected:
-------------------
Mkt_ID   Platform   Model   Description                         Serial Number
------   --------   -----   -----------                         -------------
X2222A      -        ALL    Sun Dual FE + Dual SCSI PCI Adapter       -

Parts Affected: 

Part Number   Description                                    Model
-----------   -----------                                    -----
501-5727-03   Dual FastEthernet + Dual SCSI PCI Adapter        -

References: 

ECO:  WO_23493

LEAP: 1954

DPCO: 298

DOC:  806-6052-10 - Dual FastEthernet and Dual SCSI/P Adapter Installation 
                    and User's Guide.

Issue Description: 

Sun Enterprise 10000 systems will fail to boot over the network from
a down rev Dual Fast Ethernet and Dual SCSI PCI Adapter.  This can
lead to unexpected system downtime when attempting to perform a
network install.

The affected configuration is any E10K system with Sun part number
501-5727-03 installed.  All E10K systems configured in
manufacturing with Option X2222A shipped with 501-5727-04 boards
and are not affected.  The only possibility for failure exists when
Sun part number 501-5727-03 is installed as a replacement FRU.
   
The error message is "failed selftest error".

Root cause determined that the firmware level of the 501-5727-03 boards
will not support a network boot on an E10K.  When booting from the
ethernet port that is connected to the network, the first step that
occurs is a self-test on that port.  This test will fail immediately
and the system will not be able to boot.
   
Corrective action was made available in manufacturing by releasing the
501-5727-04 via ECO# WO_23493 as of March 12, 2002.    Corrective
action was made available in Enterprise Service via LEAP# 1954 as of
April 5, 2002.

Implementation: 

---
        |   |   MANDATORY (Fully Proactive)
         ---    
         
  
         ---
        |   |   CONTROLLED PROACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

The following recommendation is provided as a guideline for authorized
Enterprise Services Field Representatives who may encounter the above
mentioned problem.
        
The E10K platform *only* supports the 501-5727-04 or later version of the 
X2222A (Cauldron) card.  When replacing this board in an E10K system, only 
use FRU version 501-5727-04 or greater.
         
Reference the Dual FastEthernet and Dual SCSI/P Adapter Installation and
User's Guide, 806-6052-10, for the details of board installation.

Comments: 

None

============================================================================

Implementation Footnote: 

i)   In case of MANDATORY FINs, Enterprise Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the   
     need arises.
----------------------------------------------------------------------------
All released FINs and FCOs can be accessed using your favorite network 
browser as follows:
 
SunWeb Access:
-------------- 
* Access the top level URL of http://sdpsweb.ebay/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.
 
SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.Corp/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
----------------
* Access the top level URL of https://infoserver.Sun.COM
--------------------------------------------------------------------------
General:
--------
* Send questions or comments to [email protected]
--------------------------------------------------------------------------