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- Sun Proprietary/Confidential: Internal Use Only -
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                            FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0594-1

Create Date: Sep/08/00

Keywords: 

Some StorEdge A3500 product shipped with the StorEdge A3000 name tag leading customers to believe the wrong product was delivered.

Top FIN/FCO Report: No

Products Reference: StorEdge A3500 Name Plate

Product Category: Storage / A3500

Product Affected: 

Mkt_ID     Platform     Model     Description     Serial Number
------     --------     -----     -----------     -------------
Systems Affected
----------------
  -        ANYSYS         -            -                - 


X-Options Affected
------------------
X6537A		   A3500   -   A3500 SCSI controller           -
SG-XARY350A-90G      -     -   A3500 1x5x9GB/7200, min         -    
SG-XARY350A-545G     -     -   A3500 1x5x9GB/7200, max         -    
SG-XARY351A-180G     -     -   A3500 1x5x18GB/7200, min        -
SG-XARY352A-180G     -     -   A3500 2x7x9GB/7200, min         -
SG-XARY352A-763G     -     -   A3500 2x7x9GB/7200, max         -
SG-XARY353A-360G     -     -   A3500 2x7x18GB/7200, min        -
SG-XARY354A-1635G    -     -   A3500 3x15x9GB/7200, max        - 
SG-XARY360A-90G      -     -   A3500 1x5x9GB/10K, min (BSD)    - 
SG-XARY360A-545G     -     -   A3500 1x5x9GB/10K, max          -
SG-XARY362A-180G     -     -   A3500 2x7x9GB/10K, min (BSD)    -
SG-XARY362A-763G     -     -   A3500 2x7x9GB/10K, max          -
SG-XARY364A-1635G    -     -   A3500 3x15x9GB/10K, max         -
SG-XARY374A-273G     -     -   A3500 3x15x9GB/10K, min (BSD)   - 
SG-XARY380A-182G     -     -   A3500 1x5x18GB/10K, min (BSD)   -
SG-XARY380A-1092G    -     -   A3500 1x5x18GB/10K, max         -
SG-XARY382A-364G     -     -   A3500 2x7x18GB/10K, min (BSD)   -
SG-XARY384A-546G     -     -   A3500 3x15x18GB/10, min (BSD)   -
SG-XARY381A-364G     -     -   A3500 1x5x36GB/10K, min (BSD)   -
SG-XARY381A-1456G    -     -   A3500 1x5x36GB/10K, Max         -
SG-XARY383A-728G     -     -   A3500 2x7x36GB/10K, min (BSD)   -
SG-XARY385A-1092G    -     -   A3500 3x15x36/10K, min (BSD)    -

Parts Affected: 

Part Number   Description                     Model
-----------   -----------                     -----
596-2561-01   Factory A3500 SCSI controller     -

References: 

ECO: WO_16119

Issue Description: 

In the affected customer systems the name tag should be replaced to be
consistent with the product name.  This mislabeling does not interfere
with system operation.  Installation of the new name tag does not require
any special tools and comes with an adhesive backing.

The controller name tag for the StorEdge A3500 product shows as "StorEdge
A3000" although the product is being sold and shipped as StorEdge A3500.
There have been many customer calls where the customer thought the wrong
product was delivered.

All StorEdge A3500 Array Controllers that mistakenly have the StorEdge A3000
name tag were shipped in 72-Inch rack configurations only, starting in July
1998 through November 30, 1999.  It is estimated that approximately 4,000
StorEdge A3500 Array Controllers were shipped with the StorEdge A3000 label.

Corrective action was made available in Sun Manufacturing as of November 30,
1999 via the release of ECO WO_16119 which changes the name tag from StorEdge
A3000 to StorEdge A3500.  Corrective action was made available to Enterprise
Services as of September 2000 via a special order purchase of the StorEdge
A3500 Name Tag kit (Sun p/n 263-0942-01).

Implementation: 

---
        |   |   MANDATORY (Fully Pro-Active)
         ---    
         
  
         ---
        |   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | X |   REACTIVE (As Required)
         ---

Corrective Action: 

To be consistent and avoid further confusion and customer calls the name 
tag on customer's A3500 controllers should be replaced during the next 
customer visit or per customer request.  

The Service Engineer should order the name tag part number 263-0942-01
per standard ES Logistics process. 

The following are instructions to replace the name tag;

 1. Remove the front bezel from the rack.
 2. Turn the bezel over and locate a hole behind the name tag.
 3. Push through the hole with a pen or a screw driver to pop out
    the old name tag.
 4. Remove covering over the adhesive backing of the new name tag, carefully
    align the name tag to its mounting position, and press firmly.
 5. Install the bezel on the rack.

Comments: 

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Implementation Footnote: 

i)   In case of MANDATORY FINs, Enterprise Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the   
     need arises.
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All released FINs and FCOs can be accessed using your favorite network 
browser as follows:
 
SunWeb Access:
-------------- 
* Access the top level URL of http://sdpsweb.ebay/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.
 
SunSolve Online Access:
-----------------------
* Access the SunSolve Online URL at http://sunsolve.Corp/

* From there, select the appropriate link to browse the FIN or FCO index.

Supporting Documents:
---------------------
* Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
  accessed internally at the following URL: http://edist.corp/.
  
* From there, follow the hyperlink path of "Enterprise Services Documenta- 
  tion" and click on "FIN & FCO attachments", then choose the appropriate   
  folder, FIN or FCO.  This will display supporting directories/files for 
  FINs or FCOs.
   
Internet Access:
----------------
* Access the top level URL of https://infoserver.Sun.COM
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General:
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* Send questions or comments to [email protected]
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