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Document Audience:	INTERNAL Archive
Document ID:	I0441-1
Title:	New disk firmware rev. 7063 for ISP boot failures on D1000(s) with Seagate ST39173WC 9Gb disks.
Copyright Notice:	Copyright © 2005 Sun Microsystems, Inc. All Rights Reserved
Last Updated Date:	2004-01-07

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        - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0441-1

Synopsis: New disk firmware rev. 7063 for ISP boot failures on D1000(s) with Seagate ST39173WC 9Gb disks.

Create Date: Oct/30/98

Keywords:

New disk firmware rev. 7063 for ISP boot failures on D1000(s) with Seagate ST39173WC 9Gb disks.

Top FIN/FCO Report: Yes

Products Reference: ST39173WC rev. 7063 firmware

Product Category: Storage / Software / Unbundled

Product Affected:

Mkt_ID   Platform   Model   Description   Serial Number
------   --------   -----   -----------   -------------

Systems Affected
----------------

  -       A14          -      Ultra 2                         -
  -       A21          -      Ultra 5                         -
  -       A22          -      Ultra 10                        -
  -       A16          -      Ultra 30                        -
  -       A23          -      Ultra 60                        -
  -       E250         -      Ultra Enterprise 250            -
  -	  E450         -      Ultra Enterprise 450            - 
  -       E3000        -      Ultra Enterprise 3000           -
  -       E3500        -      Ultra Enterprise 3500           -
  -       E4000        -      Ultra Enterprise 4000           -
  -       E4500        -      Ultra Enterprise 4500           -
  -       E5000        -      Ultra Enterprise 5000           -
  -       E5500        -      Ultra Enterprise 5500           -
  -       E6000        -      Ultra Enterprise 6000           -
  -       E6500        -      Ultra Enterprise 6500           -
  -       E10000       -      Ultra Enterprise 10000          -


X-Options Affected
------------------

SG-XARY134A-36G   -    -   4 x 9.1GB, 7200rpm drives w/ rackmount kit     - 
SG-XARY125A-36G   -    -   Tabletop/rackmount 4 x 9.1GB, 7200rpm drives   -
SG-XARY125A-109G  -    -   Tabletop/rackmount 12 x 9.1GB, 7200rpm drives  -
X5230A     -    -      Spare 9.1GB 7200rpm drive for D1000   -

Parts Affected:

Part Number       Description                   Model
-----------       -----------                   -----
370-3595-01	  9.1GB Disk Drive, Seagate     ST39173WC		       
798-0522-02       RAID Manager 6.1.1 CD, DOCS     -
	
(SCSI Devices)
Type  Vendor  Model     Serial Number(Min) Serial Number(Max) Firmware
----  ------  -------   ------------------ ------------------ --------
Disk  Seagate ST39173WC       -                   -           5084

References:

BugId: 4175983, 4106543   
PatchId: 106817-01  
ESC: 516732
MANUAL: 805-2624-10 StorEdge A1000/D1000 Installation and Operations

Issue Description:

The Network Storage Group has identified a disk firmware bug associated
with the Seagate 9GB ST39173WC disk drives with rev. 5084 firmware.
 
ISP timeouts and register dumps have been experienced during testing of    
an Enterprise Server with the following configuration:

  	1. The Enterprise Server boots from a D1000.

	2. The D1000 unit is configured with Seagate 9GB ST39173WC  
           disks with rev. 5084 firmware.
 	
	3. Raid Manager 6.1.1 software has been installed.

	4. A1000(s) is also attached to the Enterprise server.


Abbreviated example of error messages reported shown below:
  
 Oct 09 12:18:18 da044 unix: WARNING: /sbus@f,0/QLGC,isp@0,10000 (isp4):
 Oct 09 12:18:18 da044 unix:     SCSI Cable/Connection problem.
 Oct 09 12:18:18 da044 unix: WARNING:  ISP: Hardware/Firmware error
 Oct 09 12:18:18 da044 unix: WARNING: /sbus@f,0/QLGC,isp@0,10000 (isp4):
 Oct 09 12:18:18 da044 unix:     Fatal error, resetting interface
 Oct 09 12:18:18 da044 unix: isp4: State dump from isp registers and driver:

The problem described above is a result of the handling of an invalid LUN, 
the controller needs to restore the contents of the SCSI command FIFO.  In
firmware 9J4_5084, the controller is asserting the IO line during this FIFO
restoration.  This assertion of the IO line would occur while the drive was
in the message out phase which changed the phase to message in.  This asser-
tion of the IO line and/or subsequent phase change was the apparent cause        
of the failure.

Implementation:

---
    	|   |  	MANDATORY (Fully Pro-Active)
  	 ---    
  	 
  
         ---
    	| X | 	CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
  	 ---
  	 
  	   			
         ---
    	|   | 	REACTIVE (As Required)
  	 ---

Corrective Action:

The ISP timeouts and subsequent register dumps described above associated  
with Enterprise Servers booting from a D1000 with Seagate ST39173WC disks
that have rev. 5084 firmware, A1000(s) attached and RM6.1.1 installed can
be corrected or avoided by installing:

Patch-ID# 106817-01 or greater
Synopsis: Hardware, 9GB Disks: Download program and ST39173W 7063 firmware
Solaris Release: 2.5.1, 2.6

NOTE: Be sure to follow ALL patch installation instructions carefully.

Comments:

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Implementation Footnote:

________________________

i)   In case of MANDATORY FINs, Enterprise Services will attempt to contact   
     all affected customers to recommend implementation of the FIN. 
        

ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical sup-   
     port teams will recommend implementation of the FIN (to their respective 
     accounts), at the convenience of the customer. 


iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the need  
     arises.

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All released FINs and FCOs can be accessed using your favorite network 
browser as follows:
 
SunWeb Access: 
______________
 
* Access the top level URL of http://cte.corp/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.
 
SunSolve Online Access:
_______________________
 
* Access the SunSolve Online URL at http://sunsolve.Corp/

* From there, select the appropriate link to browse the FIN or FCO index.

Supporting Documents:
____________________
 
Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
accessed internally at the following URL: http://edist.corp/.
  
* From there, follow the hyperlink path of "SunService Documentation" and 
  click on "FIN & FCO attachments", then choose the appropriate folder,  
  FIN or FCO.  This will display supporting directories/files for FINs or
  FCOs.
   
Internet Access:
_______________
 
* Access the top level URL of https://infoserver.Sun.COM
 
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General:
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Send questions or comments to [email protected]

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Status

inactive