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        - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0428-1

Create Date: Sep/21/98

Keywords: 

Existing Power Cord for US E10000 Systems is too long to meet UL requirements.

Top FIN/FCO Report: Yes

Products Reference: E10000 Power Cable

Product Category: Server / Power

Product Affected: 

Mkt_ID   Platform   Model   Description   Serial Number
------   --------   -----   -----------   -------------

Systems Affected
----------------

  -       E10000       -      Ultra Enterprise 10000          -


X-Options Affected
------------------
X3850A      -          -      Power Cord, US Version          -

Parts Affected: 

Part Number   Description                   Model
-----------   -----------                   -----
422-6543-001  CABLE ASSY,AC MAIN POWER, U.S.  -
530-2379-01   CABLE ASSY,AC MAIN POWER, U.S.  -

References: 

N/A

Issue Description: 

The Cable Assy (p/n: 422-6543-001 R01 and 530-2379-01) is too long 
to meet UL requirements for applications in the USA.  The cable Assy  
was incorrectly approved by UL staff when originally presented. Since  
that time, it has been discovered that the 20ft length is actually in 
violation of the UL requirement of 14.75ft max.

A shorter replacement cable has been designed (p/n: 530-2503-01), and  
is to be used effective immediately.  This FIN serves to alert the  
field/sales staff of this new requirement and to make sure the implica- 
tions are understood with regard to site planning/location of input 
power, etc.
 
The Cable that is in violation of the UL spec is clearly marked with  
the part number: 422-6543-001 R0X or 530-2379-01, and is 20ft long 
 +/- 0.5 ft.  All existing installs will have the short length require- 
ment waived, but the shorter cable assy is required for all U.S. sales
contracts signed after the [proposed] date of 09/15/98.  This date has 
yet to be officially accepted by UL. 
 
All systems whose sales contracts are signed after 09/15/98 will need  
to be equipped with short Cable Assy (mfg p/n: 530-2503-01, mkt p/n: 
x3865A).

Implementation: 

---
    	|   |  	MANDATORY (Fully Pro-Active)
  	 ---    
  	 
  
         ---
    	| X | 	CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
  	 --- 
  	 
  	   			
         ---
    	|   | 	REACTIVE (As Required)
  	 ---

Corrective Action: 

All U.S. systems with sales contracts signed after 09/15/98 must be  
equipped with the new Cable Assy (mfg p/n: 530-2503-01, mkt p/n: x3865A). 
All other systems will be allowed to be equipped with the 20ft cable 
(p/n: 422-6543-001).  A hardware swap of all for existing US systems  
with sales contracts signed before 09/15/98 will not be required, pending 
UL's acceptance of this cut-in date.

Comments: 

All U.S. systems with sales contracts signed after 09/15/98 must be equipped 
with the new Cable Assy (mfg p/n: 530-2503-01, mkt p/n: x3865A). All other   
systems will be allowed to be equipped with the 20ft cable (p/n: 422-6543- 
001).  A hardware swap of all for existing US systems with sales contracts  
signed before 09/15/98 is NOT required. 

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Implementation Footnote: 

________________________

i)   In case of MANDATORY FINs, Enterprise Services will attempt to contact   
     all affected customers to recommend implementation of the FIN. 
        

ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical sup-   
     port teams will recommend implementation of the FIN (to their respective 
     accounts), at the convenience of the customer. 


iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the need  
     arises.

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