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        - Sun Proprietary/Confidential: Internal Use Only -
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                        FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0392-1

Create Date: 05/15/98

Keywords: 

INFORMATION ONLY. Withdrawal of 45GB StorEdge A5000 Support for E10000 Servers.

Top FIN/FCO Report: Yes

Products Reference: RAS

Product Category: Server / Storage / A5000

Product Affected: 

Mkt_ID           Platform   Model      Description              Serial Number
------           --------   -----      -----------              -------------

E10000-X         E10000	    E10000-X   Enterprise 10000 Server  -

SG-XARY010A-45G  -          -          45.5 GB Sun Enterprise Network Array  -

Parts Affected: 

Part Number   Description   Model
-----------   -----------   -----
-             -             -

References: 

NOTICE:  Product Update Bulletin -  Withdrawal of 45GB A5000 Support on E10000
                                    Servers.

Issue Description: 

The Data Center High Performance and Storage Product Groups have 
announced the withdrawal of support for the 45.5GB StorEdge A5000  
on Ultra Enterprise 10000 Servers.  After April 15, 1998 you will 
no longer be able to order the 45.5GB StorEdge A5000 as an X-Option
with the Ultra Enterprise 10000 Server.
  
Support for the 45.5GB StorEdge A5000 configuration has been with- 
drawn for the following reasons:

1. The 45.5GB A5000 lacks RAS capability.  One interface board and  
   one power supply have been removed.
	
2. There are no guidelines on when to add power supplies as disks
   are added.
	
3. The deletion of one interface board introduces a single point of
   failure.
	
4. The design point for the E10000 is the Data Center.  The 45.5GB
   StorEdge A5000 does not meet those requirements.  It is class-
   ified as a tabletop device.


*Sun will will continue to provide support for those existing customers     
 having an E10000 Server configured with 45.5GB StorEdge A5000(s) (table-  
 top versions).

Corrective Action: 

To improve reliability in the customer environment, there are two sug-     
gested approaches, with the 2nd option being the recommended course of    
action.  Both approaches involve upgrading the 45.5GB StorEdge A5000(s)    
(tabletop) configuration.


1.  Customers can order & install in the 45GB A5000(s) (tabletop), an  
    extra power supply (for N+1 power redundancy) and an extra Interface 
    board (for redundancy and to eliminate the single point of failure).
   
    Options order number, description and unit price shown below: 
   
   
    QTY 1	X6734A		 Interface Board 	USD 3,650.00

    QTY 1       X9687A		 Power Supply		USD 1,850.00
        

2.  The minimum A5000 configuration supported on the E10000 is the 127GB  
    StorEdge A5000 in a rack mounted configuration with redundant power   
    supplies and interface boards.  Customers are encouraged to migrate      
    to this recommended configuration.

    *Customers that wish to comply with either of the above mentioned   
     StorEdge A5000 upgrade recommendations, are prompted to contact     
     their local Sun Sales Representative for assistance with pricing  
     and product availability.

Comments: 

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