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                     FIELD CHANGE ORDER    
        (For Authorized Distribution by Sun Services) 
  
  

FCO #: A0257-1

Status: active

Date: Oct/20/2006

SunAlert: 101878

Top FIN/FCO Report: No

Products Reference: Sun StorEdge 5210 NAS

Product Category: Storage

Product Affected: 

Systems Affected: 
  
Mkt_ID			Description 
------ 			-----------        
XTA5210R11A1NU876	Sun StorEdge 5210 NAS (includes the RAID and Ethernet cards)
XTA5210R11A1GU876	Sun StorEdge 5210 NAS (includes the RAID card)
XTA5210R11A1MU876	Sun StorEdge 5210 NAS 1 RAID, DP Optical NIC
XTA5210R11A2GU876	Sun StorEdge 5210 NAS 2 RAID
XTA5210R11A2MU876	Sun StorEdge 5210 NAS 2 RAID, DP optical NIC
  
  
X-Options Affected: 
  
Mkt_ID      Platform    Model    Description       
------      --------    -----    -----------	
N/A

Parts Affected: 

Part Number	           Description 
-----------	           -----------	
540-6250-03 (or lower)     MegaRAID 320 - 2X Dual Ultra-320 SCSI

References: 

GSAP: 3100, 3664.A
ECO: ECO WO_31006, WO_31159, WO_34138
URL: http://sunsolve.central.sun.com/handbook_internal/Systems/5210NAS/components.html#WholeSystemFRU

Issue Description: 

The battery on the SE5210 LSI MegaRAID board is not charged or maintained after
initial startup but the write cache is always set to write back.  When the battery
is fully discharged, if there is a power outage any data in the cache will be lost.
This can cause data corruption or data loss.

Affected StorEdge 5210 systems in the field will have a 540-6250-03 (upper level
part number) or lower.  The MegaRAID card (less the TTBU memory DIMM) will have
a part number of 375-3208-02 or lower.
  
While waiting to schedule the replacement, a PCI reset or power cycle will 
recharge the battery and lower data loss/corruption probability. 
  
A customer list identifying affected systems can be viewed via the 
below "Internal Only" URL: 
  
  http://sunwebcollab.central.sun.com/gm/document-1.9.1232010 
  
To assist the field in a communication of this issue to customers, a 
Customer Letter is provided via the URL: 
  
  http://sdpsweb.central/FIN_FCO/FCO/A0257-1/SPE/FCO257Legal_custlett-1_v4.sxw
  
Root cause is provided below: 
  
1. Battery not detected by charging circuit by the MegaRAID daughter board
2. Erroneous cache management policy by the MegaRAID firmware
3. Inaccurate communication of states to the 5210 Host
  
Corrective action was made available by Sun manufacturing via ECO# WO_31006
released May 6, 2005.
  
Corrective action was made available by Sun Services via GSAP# 3100.

Parts Affected: 

Mar/31/2007

Implementation: 

---
| X |   MANDATORY (Fully Pro-Active) 
 ---
  
 ---
|   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
 ---
  
 ---
|   |   UPON FAILURE 
 ---

Replacement Time Estimate: 

2 hours per system

Special Considerations: 

This FCO will have a time zone phased release based on material readiness
for new part number 540-7078-01 as follows: 
  
                   Readiness Date
                   --------------
   US/Canada       READY
   Ltn America     Dec/04/2006
   EMEA            Nov/27/2006
   APAC            Dec/11/2006
   ANZO            Dec/11/2006
   Japan           Dec/04/2006
  
The above dates represent when each time zone has determined that it will be
materially ready to support this FCO.  All dates are estimates.  Please check
with your Logistics Representative for more information with regard to material
availability.  These dates only represent material readiness for the new part
number listed above.  All other part numbers listed in the Corrective Action
section below have been available for some time.

Corrective Action: 

External customers should be remediated first.  Please use the Supply Date 
for the external customers to assist with prioritization.
  
Proactively perform the following: 
  
Replace 540-6250-03 (or lower) with both of the following 2 parts: 
  
   1. 540-6250-04 (or above) or 540-7078-01 (or above) or 540-7140-01 (or above)
      - MegaRAID 320 2X Dual Ultra-320 SCSI

   2. 556-4438-01 (or above) - 5210-FCO 257 DOC/OS 
  
Notes: 
  
- Ignore the printed documentation coming with part 556-4438 as it
  is outdated.  Instead refer to PDF version linked below instead!

  http://sdpsweb.central/FIN_FCO/FCO/A0257-1/SPE/819-2297-11.revB_10-20-06.pdf

- The above 2 parts must be ordered as separate FRUs/CRUs.
  
- The following two 5210 system models, contain 2 RAID cards each:
  
	Mktg P/N XTA5210R11A2GU876 
	SE5210 6x146GB HDD; 2 RAID cont	Sun StorEdge 5210
	NAS Rack Ready Appliance
  
	Mktg P/N XTA5210R11A2MU876 
	SE5210 2port MMF NIC; 2RAID cnt Sun StorEdge 5210
	NAS Rack Ready Appliance
  
Therefore, order a quantity of 2 of the MegaRAID cards for 
each affected system.
   
- Affected systems in the field will have a 540-6250-03 or less
  (upper level part number including both the RAID card and
  the TTBU Memory DIMM); on this board will be a 375-3208-02
  RAID CARD.
  
- New part revision 540-6250-04 was cut-in on May 6, 2005 and
  is contained in shipping Sun StorEdge 5210 NAS as well as
  the above kit.
  
- 556-4438 FCO kit includes the parts listed below: 
  
   Part Description                                 Part Number 
   -----------------                                ----------
   Field Change Order document                      819-2997-10
   NAS Software CD containing the OS 4.05 Build 14  725-1387-01
  
Included in the above kit are special instructions for installing
the kit.  For your convenience, these instructions are also available
at the following URL as Sun document 819-2997-11: 
  
  http://sdpsweb.central/FIN_FCO/FCO/A0257-1/SPE/819-2297-11.revB_10-20-06.pdf
  
     FCO Instructions for Sun StorEdge 5210 NAS 
     RAID Card / Battery Replacement Procedure

Comments: 

Parts return process 
--------------------
  
Please remember to put "FCO A0257-1" on the Defective Material Tag (DMT)
for all defective returns.
  
Affected systems in the field will be 540-6250-03 or less.
  
This upper level part number assembly includes both the
RAID card (p/n 375-3208-02) and the TTBU Memory DIMM.
  
IMPORTANT: Be careful not to damage or remove the DIMM from
           the assembly.
  
The 540-6250-03 or less MUST be returned as a complete assembly
to get credit and to have the FRUs reworked and returned to stock.
  
  
CHANGE HISTORY: 
  
Sep/30/05 - Initial release of FCO.
May/10/06 - Added important return instructions in COMMENTS section.
May/30/06 - Changed Target Completion date from Sep/30/06 to Mar/31/07.
Aug/23/06 - Due to not all defective parts being returned, changed the FRU
            replacement p/ns from 3 parts to only two parts by combining
            375-3208 and 370-7059 into the 540-6250 as well as adding a
            sub-part number for the 540-6250 of 540-7078.
Oct/20/06 - Modified rework instructions in CORRECTIVE ACTION section.
            Updated Replacement Procedures doc from -10 to -11 and to
            make this doc and the customer list visible to our partners
            via SPE.
Nov/20/06 - Updated Readiness Dates for new part number in the Special
            Considerations section.
________________________________________________________________________

  
All FCO documents are accessible via Internal SunSolve.  Type "sunsolve"
in a browser and follow the prompts to Browse or Search Collections.

For questions on this document, please email:

    [email protected]
        
The FCO home page is available at:

    http://tns.central/fco        

For more information on how to submit a FCO, go to:

    http://pronto.central/fco.html
    
To access the Service Partner Exchange, use:

        https://spe.sun.com
        
            
NOTE: FCO Tracking Instructions for Radiance/SPWeb:
--------------------------------------------------

If a Radiance case involves the application of an FCO to solve a customer
issue, please complete the following steps in Radiance/SPWeb prior to
closing the case:

    o Select "Field Change Order" in the REFERENCE TYPE field.

    o Enter FCO ID number in the REFERENCE ID field.
      For example; A0257-1.

If possible, include additional details in the REFERENCE SUMMARY field
(ie. Upgrade complete, customer declined, etc.)


Implementation Notes
--------------------

In case of "Mandatory" FCOs, Sun Services will attempt to contact
all known customers to recommend proactive implementation.

For "Controlled Proactive" FCOs, Sun Services mission critical
support teams will initiate proactive implementation efforts for
their respective accounts, as required.

For "Upon Failure" FCOs, Sun Services and partners will implement
the necessary corrective actions as the need arises.

The CIC process must be used for proactive hardware replacement
requests when an FCO is classified as "Upon Failure".


Billing Information
-------------------

Warranty: Sun will provide parts at no charge under Warranty
          Service.  On-Site Labor Rates are based on specified
          Warranty deliverables for the affected product.

Contract: Sun will provide parts at no charge.  On-Site Labor Rates
          are based on the type of service contract.

Non Contract: Sun will provide parts at no charge.  Installation by
              Sun is available based on the On-Site Labor Rates
              defined in the Price List.