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                       FIELD CHANGE ORDER
        (For Authorized Distribution by Sun Services)

 

FCO #: A0249-1

Status: inactive

Date: Jan/14/2005

Top FIN/FCO Report: No

PRODUCT REFERENCE: Sun Fire 12K/15K

Product Category: Server / System Component

Product Affected: 

Systems Affected:
------- --------
Mkt_ID    Platform      Model   Description          Serial Number
------    --------      -----   -----------          -------------
  -	   F15K	         All	Sun Fire 15K	          -
  -	   F12K	         All	Sun Fire 12K	          -

X-Options Affected
--------- -------
Mkt_ID     Platform      Model    Description        Serial Number
------     --------      -----    -----------        -------------
  -          -             -          -                   -

Parts Affected: 

Part Number        Description                       Model    Type
----------------   -----------                       -----    ----
501-5600-xx 	   FRU ASSY MECH HPCI CASS 5.0V        -       -
501-6086-xx 	   ASSY MECH HSPCI+ CASSETTE 3.3V      -       -

References: 

DPCO:	477
ECO:	WO_28346	
Manual:	806-3512-12, Sun Fire 12K/15K Systems Service Manual

Issue Description: 

EMI cap screws on PCI Cassettes in Sun Fire 12K/15K platforms may tighten 
over time, making it difficult to remove I/O adapter cards.  The issue may 
be encountered if it is necessary to remove the EMI cap from a cassette in 
order to replace a faulty cassette, replace a defective I/O card, or to 
upgrade an I/O card.  There is no impact to a running system. 

This issue occurs because the two M3x5 screws securing the EMI cap can become 
excessively tight.  Attempted removal of the screws may result in damage to 
the heads of the screws, rendering the cassette useless.  If this occurs, the 
cassette would need to be replaced.   

This issue occurs due to a reaction between dissimilar materials that causes 
the torque of the screws to increase over time.  The reaction is between the 
zinc screws and a cosmetic film on the casting of the cassette.

The issue was originally resolved in manufacturing by reducing the torque 
value of the screws and was permanently solved via ECO WO_28346 by changing
the screw material to stainless steel.

Implementation: 

---
|   |   MANDATORY (Fully Pro-Active)
 ---

 ---
|   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
| X |   UPON FAILURE
 ---

Replacement Time Estimate: 

1.0 hours

Special Considerations: 

This FCO will have a time zone phased release based on material
readiness as follows:

                   Readiness Date         
                   --------------         
   US/Canada       Jan/30/2005    
   Ltn America     Jan/27/2005      
   EMEA            Dec/12/2004                                                                                   
   APAC            Jan/30/2005            
   Japan           Jan/27/2005     

The above dates represent when each time zone has determined that
it will be materially ready to support this FCO.

Corrective Action: 

Replace 501-5600-08 (or lower) with 501-5600-09 (or higher) 
or with 501-5600-xx having DPCO 477 label.

Replace 501-6086-04 (or lower) with 501-6086-05 (or higher) 
or with 501-6086-xx with DPCO 477 label.

If this issue is seen while attempting to remove the EMI cap from an affected 
cassette, the following actions should be taken:

1. Attempt to remove the screws from the EMI cap:

    - Place the cassette onto a hard surface.

    - Using a Phillips #1 driver that fits snugly into the screw, press down 
      firmly while unscrewing.

    - If the screw on the first side does not break free, try the screw on the
      other side, as this may make a subsequent attempt successful.

2. If the above fails and the head of the screw is destroyed:

    - The cassette should be replaced per this FCO.

    - Attempt to remove the I/O adapter card from the cassette.  To accomplish 
      this, move the cassette to an acceptable location and and attempt to 
      drill out the head of the screw or use a screw extraction bit.  The old 
      cassette should be considered scrap.
      
    - If it is not possible to remove the I/O card from the cassette via the
      previous step, return the entire unit (cassette + I/O card) for repair.


Note: This issue will only be encountered during ongoing maintenance activity.  
      All procedures in the Sun Fire 12K/15K Systems Service Manual, 
      P/N 806-3512-12, Section 9.2, should be closely adhered to.

Comments: 

None.

________________________________________________________________________

NOTE: FCO Tracking Instructions for Radiance/SPWeb:
--------------------------------------------------

If a Radiance case involves the application of an FCO to solve a customer
issue, please complete the following steps in Radiance/SPWeb prior to
closing the case:
 
    o Select "Field Change Order" in the REFERENCE TYPE field.

    o Enter FCO ID number in the REFERENCE ID field.
      For example; A0222-1.

If possible, include additional details in the REFERENCE SUMMARY field
(ie. Upgrade complete, customer declined, etc.)
________________________________________________________________________

Implementation Notes
--------------------

In case of "Mandatory" FCOs, Sun Services will attempt to contact
all known customers to recommend proactive implementation.

For "Controlled Proactive" FCOs, Sun Services mission critical
support teams will initiate proactive implementation efforts for
their respective accounts, as required.

For "Upon Failure" FCOs, Sun Services and partners will implement
the necessary corrective actions as the need arises.

The CIC process must be used for proactive hardware replacement
requests when an FCO is classified as "Upon Failure".


Billing Information
-------------------

Warranty: Sun will provide parts at no charge under Warranty
          Service.  On-Site Labor Rates are based on specified
          Warranty deliverables for the affected product.

Contract: Sun will provide parts at no charge.  On-Site Labor Rates
          are based on the type of service contract.

Non Contract: Sun will provide parts at no charge.  Installation by
              Sun is available based on the On-Site Labor Rates
              defined in the Price List.

________________________________________________________________________

All FCO documents are accessible via Internal SunSolve.  Type "sunsolve"
in a browser and follow the prompts to Search Collections.

For questions on this document, please email:

        [email protected]

The FIN and FCO homepage is available at:

        http://sdpsweb.central/FIN_FCO/index.html

For more information on how to submit a FCO, go to:

        http://pronto.central/fco.html

To access the Service Partner Exchange, use:

        https://spe.sun.com

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