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             - Sun Proprietary/Confidential: Internal Use Only -
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                             FIELD CHANGE ORDER
            (For Authorized Distribution by Enterprise Services)
            

FCO #: A0238-1

Status: inactive

Date: June/29/2004

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun Fire V65x Server

Product Category: Server / Power

Product Affected: 

Systems Affected:

Mkt_ID   Platform   Model   Description        
------   --------   -----   -----------        
-        A48        All     Sun Fire V65x Server  


X-Options Affected:

Mkt_ID      Platform       Description       
------      --------       -----------	
X5134A      A48            Option, 2nd 500W Power Supply

Parts Affected: 

Part Number	           Description             	     
-----------	           -----------	
370-6048-02 (or below)     500W Power Supply


(SCSI Devices)
Type   Vendor    Model     SerialNumber(Min)   SerialNumber(Max)   Firmware
----   ------    -------   -----------------   -----------------   --------
N/A

References: 

Radiance: 37049572  
   ESC:  550545                   
   ECO:  WO_28669                    
   LEAP: 2526

Issue Description: 

Sun Fire V65x Servers with certain power supply units may experience
a system power down.

If this issue occurs, systems operating in a non-redundant power supply
configuration (only one power supply module installed in the power supply
cage) would experience an immediate system power down.  Systems operating
in a redundant power supply configuration will continue normal operation,
and the affected power supply will be reported by the LED on the back of
the supply as being either off or amber in color. In addition, the system
front panel status LEDs, and the Server Management software will also 
report the failed power supply.

This issue is described in an Intel Technical Advisory TA-0674-5 available
via the below (internal only) URL;

   
http://sdpsweb.central/FIN_FCO/FCO/FCO_A0238-1_Dir/Grizzly-PSU_Intel-Advisory.pd
f

Note: Sun only has authorization to distribute the Intel Advisory internally.

The affected PSUs will have the Intel part numbers of:

   A76009-006 (or prior revisions)

When a power supply fails, the LED status light on the back of supply will
be off or will be amber in color.  A normal functioning power supply will
have a green LED illuminated at the back of it.

The potential to fail is during sustained, powered-on operation due to an issue
in the primary PFC diode in the power supply module which may also cause a fuse
to blow.

This issue was addressed in Sun manufacturing via ECO# WO_28669 by releasing
Sun part number 370-6048-03, and by Sun Services via LEAP# 2526, released on
March 5, 2004.

Implementation: 

---
|   |   MANDATORY (Fully Pro-Active)
 ---

 ---
|   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
| X |   UPON FAILURE
 ---

Replacement Time Estimate: 

1.0 hours

Special Considerations: 

This FCO does not authorize proactive replacements.  Multiple issues
with this power supply at one customer site should be escalated to
ensure proper handling of the customer situation.

Corrective Action: 

Upon failure replace only the failed power supply as follows:

   - replace 370-6048-02 (or below) with 370-6048-03 (or above)


Refer to the internal only URL for "Performing FRU/CRU Replacement for
the Sun Fire V65x Server" at:

   
http://pts-americas.east/vsp/x86/products/grizzly/sunsupporttool/v60xv65xMenu/
   Courses/WZI-3693frame.html?WZI-3693_M4_header.html&WZI-3693_M4_splash.html

Comments: 

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Sun Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Sun Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Sun Services partners will implement
     the necessary corrective actions as and when they are required.

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browser as follows:

SunSolve Internal Access:
_______________________

* Access the SunSolve Online URL at http://sunsolve.Central/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
_______________

* Access the top level URL of  https://spe.sun.com

FIN/FCO Homepage Access:
_________________________

* Access the top level URL of http://sdpsweb.Central/FIN_FCO/index.html

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

To submit either a FIN or FCO refer to the following URLs for templates
and instructions;

*  For FCO: http://pronto.central/fco.html
*  For FIN: http://pronto.central/fin.html

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