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             - Sun Proprietary/Confidential: Internal Use Only -
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                             FIELD CHANGE ORDER
            (For Authorized Distribution by Enterprise Services)
            

FCO #: A0229-1

Status: inactive

Date: Mar/15/2004

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Sun Blade 1500

Product Category: DeskTop / System Component

Product Affected: 

Systems Affected:

Mkt_ID   Platform   Model   Description        
------   --------   -----   -----------       
-        A43         All    Sun Blade 1500     
  

X-Options Affected:

Mkt_ID      Platform    Model    Description       
------      --------    -----    -----------	
N/A

Parts Affected: 

Part Number	Description             	     
-----------	-----------	
370-5679-01	Fan, Front
370-5680-01	Fan, Rear


(SCSI Devices)
Type   Vendor    Model     SerialNumber(Min)   SerialNumber(Max)   Firmware
----   ------    -------   -----------------   -----------------   --------
N/A

References: 

ECO: WO_27564     
   LEAP: 1534

Issue Description: 

Early shipments of Sun Blade 1500 systems contain front and rear fans that
are at a slightly higher risk of early life failures (approximately 1 year).
The failure mode is that a fan would not come on, but this may not be noticed
immediately since these fans only come on when system cooling is required.

Product quality data indicates that there have been no failures in the
field to date.

Root cause determined that a small number of fans failed in test due to
capacitor placement inside the fan circuit, which caused current flow inside
the fan to exceed the maximum current rating.  The fan internal circuitry was
redesigned to address this situation.

Corrective action was put in place within Manufacturing by dash rolling the
fan part numbers 370-5679 and 370-5680 to -02 via ECO# WO_27564 as of
September 16, 2003.  Therefore only systems shipped prior to this date
are affected.  Corrective action was put in place within Sun Services
by the release of LEAP# 1534 as of September 30, 2003.

Implementation: 

---
|   |   MANDATORY (Fully Pro-Active)
 ---

 ---
|   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
| X |   UPON FAILURE
 ---

Replacement Time Estimate: 

0.25 hours

Special Considerations: 

In the event of one fan failing, replace both front and rear fans to
the dash level listed below.

The front and rear fans for Sun Blade 1500 are Customer Replaceable Units
(CRUs) and are designed to be replaced by the user.

Corrective Action: 

Replace BOTH fans as follows:

   FRONT FAN   370-5679-01  with   370-5679-02 (or above)
   REAR  FAN   370-5680-01  with   370-5680-02 (or above)

Comments: 

These fans are consumable and do not need to be returned.

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Sun Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Sun Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Sun Services partners will implement
     the necessary corrective actions as and when they are required.

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All released FINs and FCOs can be accessed using your favorite network
browser as follows:

SunWeb Access:
______________

* Access the top level URL of http://sdpsweb.Central/FIN_FCO/index.html

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

SunSolve Online Access:
_______________________

* Access the SunSolve Online URL at http://sunsolve.Central/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
_______________

* Access the top level URL of  https://spe.sun.com

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General:
________

Send questions or comments to [email protected]

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