Document Audience:INTERNAL
Document ID:A0227-1
Title:Within a specific date range of Sun Fire 4800s, eight centerplanes could experience a thermal event.
Copyright Notice:Copyright © 2007 Sun Microsystems, Inc. All Rights Reserved
Update Date:Fri Jun 04 00:00:00 MDT 2004

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             - Sun Proprietary/Confidential: Internal Use Only -
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                             FIELD CHANGE ORDER
            (For Authorized Distribution by Enterprise Services)
            
FCO #: A0227-1
Status: inactive
Synopsis: Within a specific date range of Sun Fire 4800s, eight centerplanes could experience a thermal event.
Date: June/04/2004
SunAlert: No
Top FIN/FCO Report: Yes
Products Reference: Sun Fire 4800
Product Category: Server / System Component
Product Affected: 
Systems Affected:

Mkt_ID   Platform   Model   Description        
------   --------   -----   -----------
-        S12        4800    Sun Fire 4800 Centerplane


X-Options Affected:

Mkt_ID      Platform    Model    Description       
------      --------    -----    -----------    
N/A
Parts Affected: 
Part Number                Description                       
-----------                -----------  
501-4406-xx                4800 CENTERPLANE                     


(SCSI Devices)
Type   Vendor    Model     SerialNumber(Min)   SerialNumber(Max)   Firmware
----   ------    -------   -----------------   -----------------   --------
N/A
References: 
Manual: E6900/E4900 Systems Service Manual (817-4120) Pages 11-13
   WWStopShip:  P001.20168.A1
Issue Description: 
A total of 8 centerplanes in Sun Fire 4800s that shipped in October of 2003, 
to 6 customers, could experience a thermal event.  Only 4 US customers and 2 
APac customers are affected.

All affected systems require proactive centerplane replacement.  The risk of
exposure to this issue increases over time due to heat build up at the impacted
location on the centerplane.

An internal only link to the customer list identifying the affected systems can
be viewed via below URL;

  http://sdpsweb.central/FIN_FCO/FCO/FCO_A0227-1_Dir/Customer_List.sxc

To assist the field in the communication of this issue to customers, a Customer
Letter is provided via the below "Internal Only" URL;

  http://sdpsweb.central/FIN_FCO/FCO/FCO_A0227-1_Dir/Customer_Letter.sxw


Sun System
serial numbers
--------------

 0343HH2A04
 0343HH2A46
 0343HH2A01
 0343HH2A02
 0343HH2A0E
 0343HH2A15
 0344HH25D1
 0344HH2348

Sun Centerplane      Manufacturer Centerplane
serial numbers       serial numbers
---------------      ------------------------

 0342HH24A4             5014406008002
 0342HH24A3             5014406008013
 0342HH24A2             5014406008018
 0342HH24AD             5014406008038
 0341HH254C             5014406008051
 0341HH254D             5014406008054
 0341HH2BE1             5014406008072
 0341HH2BE4             5014406008075


Note: The Centerplane serial number may be needed in cases where a centerplane
has already been replaced due to failure, in which case there would be no need
for removal of the existing centerplane.

Root cause analysis determined that a scratch on the fab artwork (inner layer
image) caused a shorting path between 210 volts and ground.

This issue was addressed in manufacturing via WWStopShip# P001.20168.A1.
Parts Affected: 
November 30, 2004
Implementation: 
---
| X |   MANDATORY (Fully Pro-Active)
 ---

 ---
|   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
|   |   UPON FAILURE
 ---
Replacement Time Estimate: 
1 hour
Special Considerations: 
This FCO has a timezone phased release based on material
readiness as follows:

  AMER:  June 04, 2004
  APAC:  June 30, 2004
  
  JAPAN: No affected systems
  EMEA:  No affected Systems

The above dates represent when each timezone has determined
they will be materially ready to support this FCO.

This FCO applies to ONLY the affected 6 systems in the US and
the 2 in APAC as provided in the Customer_List.sxc above.
Corrective Action: 
Using the customer list provided above, do the following:

   - proactively replace 501-4406-xx with 501-5877-01 (or above)


All affected spares have been purged so parts in inventory are good.

Comprehensive field instructions are available via the E6900/E4900
Systems Service Manual (817-4120), Page 11-13

   URL: http://sunsolve2.central.sun.com/data/817/817-4120/pdf/817-4120-11.pdf
Comments: 
Billing Type: 
Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote: 
________________________

i)   In case of Mandatory FCOs, Sun Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Sun Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Sun Services partners will implement
     the necessary corrective actions as and when they are required.

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browser as follows:

SunSolve Internal Access:
_______________________

* Access the SunSolve Online URL at http://sunsolve.Central/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
_______________

* Access the top level URL of  https://spe.sun.com

FIN/FCO Homepage Access:
_________________________

* Access the top level URL of http://sdpsweb.Central/FIN_FCO/index.html

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

To submit either a FIN or FCO refer to the following URLs for templates
and instructions;

*  For FCO: http://pronto.central/fco.html
*  For FIN: http://pronto.central/fin.html

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Statusinactive