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             - Sun Proprietary/Confidential: Internal Use Only -
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                             FIELD CHANGE ORDER
            (For Authorized Distribution by Enterprise Services)
            

FCO #: A0224-2

Status: inactive

Date: Mar/16/2004

SunAlert: Yes

Top FIN/FCO Report: Yes

Products Reference: Sun Fire 6800 / 4810

Product Category: Server / Power

Product Affected: 

Systems Affected:

Mkt_ID   Platform   Model   Description        
------   --------   -----   -----------   
-        S24         -      Sun Fire 6800      (See Customer List)
-        S12i        -      Sun Fire 4810      (See Customer List)


X-Options Affected:

Mkt_ID      Platform    Model    Description       
------      --------    -----    -----------	
XRK-F4810     S12i        -      Redundancy Kit       
RK-F4810      S12i        -      Sun Fire 4810

Parts Affected: 

Part Number	           Description             	     
-----------	           -----------	
300-1459-03(Or Less)       A152 Power Supply 1750 Watt


(SCSI Devices)
Type   Vendor    Model     SerialNumber(Min)   SerialNumber(Max)   Firmware
----   ------    -------   -----------------   -----------------   --------
N/A

References: 

SunAlert: 56360   Sun Fire 4810/6800 Systems May Experience Platform
                     Outages Due to a Thermal Event
   LEAP:   2399       
   ECO:    WO_27482    
   Manual: 806-2954-11   Sun Fire 4810 Systems Power Supply Installation Guide
   ESC:    546247, 539058, 537694, 534243, 529418

Issue Description: 

Change History 
--------------

A0224-2
Date Modified: Mar/16/2004
Updates: SPECIAL CONSIDERATION, PROBLEM DESCRIPTION
 . SPECIAL CONSIDERATION: Please note "This FCO will have a timezone phased
   release based on material readiness ..."
 . PROBLEM DESCRIPTION: See "Important Note" 
   
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In rare instances, Sun Fire 4810/6800 systems may be susceptible to a thermal
event due to certain power supply capacitors.  Even with power supply
redundancy, this could cause a platform outage and possible damage to other
components within the system.

Based on field failure data, A152 power supplies from manufacturing week 19 to
week 30 of year 2001 have been determined to be impacted.  This affects some
Sun servers manufactured between week 22 of year 2001 to week 14 of year 2003.
These servers would have shipped out of Sun Manufacturing between June 1, 2001
and April 7, 2003.

The affected power supply serial number range is:

	 0042025-0119D01579  to  0042025-0130D08200
	 
A complete list of affected systems is provided via the below "Internal Only"
URLs;

Japan Only:

 http://sdpsweb.central/FIN_FCO/FCO/FCO_A0224-1_Dir/CustomerList-Japan.sxc

All Others:

 http://sdpsweb.central/FIN_FCO/FCO/FCO_A0224-1_Dir/CustomerList-all_others-Final.sxc

Note: If the Customer Lists do not open when selected please do the following:

     To view document click on the above URL, then save to your local
     disk using your Netscape 'file' button and select 'save as', then
     open file locally using StarOffice.

The power supply may be identified by physical inspection of the part
number/serial number bar code label as shown below:

Sun bar code label example below:

       0042025-0224DXXXXX
       ||||||| ||||||||||
       ||||||| ||||\\\\\\
       ||||||| |||| \\\\\\
       Vendor  \\\\   -----  unique serial number identifier
       Serial#  \\\\
       Code      ---- date code - 0224 = year 2002, week 24

In assist the field in the communication of this issue to customers, a Customer
Letter is provided via the below "Internal Only" URL;

   http://sdpsweb.central/FIN_FCO/FCO/FCO_A0224-1_Dir/Customer_Letter.sxw

This Customer Letter may be accessed by Sun Strategic Partners via the below
link into the SPE portal.

   http://sdpsweb.central/FIN_FCO/FCO/FCO_A0224-1_Dir/SPE/Customer_Letter.ps


Root cause analysis determined that during the power supply assembly process,
the capacitors were flexed while inserting a cable into the power supply mother
board causing unobserved micro-cracks in these ceramic capacitors.  Over time,
these cracks can enlarge and result in a short, causing a power supply failure.



Important Note:

The original Sun Alert 56360, dated 03-Sep-2003, listed a larger serial number
range of power supplies manufactured from week 02, 2000 to week 24, 2002.  Upon
further investigation this range was narrowed to the range listed above as "A152
power supplies from manufacturing week 19 to week 30 of year 2001".  The reason
for narrowing the range was due to two events that were observed, and previously
believed to be related, have been ruled as unrelated to this issue.

The Sun Alert will be re-released shortly.

Parts Affected: 

March 31, 2005

Implementation: 

---
| X |   MANDATORY (Fully Pro-Active)
 ---

 ---
|   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
|   |   UPON FAILURE
 ---

Replacement Time Estimate: 

1.0 hours

Special Considerations: 

Warning, if your customer has received a server that was originally shipped to
Sun or was owned by a another company prior to shipment to your site, please
check the server serial number list to vaildate that servers at your site are
not impacted.

If there are a large number of servers at site, replacement of
A152 power supplies should be prioritzed by replacing the following 
range of A152 power supplies first (Week 19, 2001 to Week 24, 2001) :

	0042025-0119D01579 - 0042025-0124D04849

This FCO will have a timezone phased release based on material readiness as
follows:

  US/Canada and Ltn America:      March 12, 2004
  EMEA:                           March 29, 2004
  APAC/Japan:                     April  9, 2004
 
Prior to making scheduling commitments to customers, please contact 
your local FCO PM or TPM to ensure material availability.

Note:  In the Americas, field personnel MUST contact their Area TPM to schedule
and prioritize parts ordering relative to the implemenation of this FCO.

Corrective Action: 

Per the provided Customer List, proactively replace all affected
300-1459-03 (or below) A152 Power Supplies with 300-1459-04 (or above).

Comments: 

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Sun Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Sun Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Sun Services partners will implement
     the necessary corrective actions as and when they are required.

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All released FINs and FCOs can be accessed using your favorite network
browser as follows:

SunWeb Access:
______________

* Access the top level URL of http://sdpsweb.Central/FIN_FCO/index.html

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

SunSolve Online Access:
_______________________

* Access the SunSolve Online URL at http://sunsolve.Central/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
_______________

* Access the top level URL of  https://spe.sun.com

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General:
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Send questions or comments to [email protected]

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