----------------------------------------------------------------------------
             - Sun Proprietary/Confidential: Internal Use Only -
----------------------------------------------------------------------------

                             FIELD CHANGE ORDER
            (For Authorized Distribution by Enterprise Services)
            

FCO #: A0216-1

Status: inactive

Date: Sep/18/2003

SunAlert: No

Top FIN/FCO Report: Yes

Products Reference: Sun Fire V210 / V240

Product Category: Server / System Component

Product Affected: 

Systems Affected:
 
Mkt_ID   Platform   Model   Description         Serial Number
------   --------   -----   -----------         -------------
  -       N31       ALL     Sun Fire V210             -
  -       N32       ALL     Sun Fire V240             -

X-Options Affected:

Mkt_ID     Platform      Model    Description   Serial Number
------     --------      -----    -----------	-------------
N/A

Parts Affected: 

Part Number          Description                     Model
-----------	     -----------	  	     -----
370-5707-01          Rack Sliderail Kit                -

(SCSI Devices)
Type   Vendor    Model     SerialNumber(Min)   SerialNumber(Max)   Firmware
----   ------    -------   -----------------   -----------------   --------
N/A

References: 

WWStopShip: P200-20154.A1     
  ECO: WO_27268  
  FCO: A0214-2   
  LEAP: 2349

Issue Description: 

When sliding out a Sun Fire V210 or V240 the rail slide stops may not
function properly which could cause the system to fall off it's rails.

Sun Fire V210 and V240 systems that shipped between May 15, 2003 and
July 30, 2003 are impacted by this issue.  Systems that shipped on or
after Aug 4, 2003 are not impacted by this issue.

This issue only affects V210/V240 systems that are slid out of the rack;
once the systems are slid into the rack they will remain in place.

The Rack slide stop mechanism spring retainer can fail with the result
that a system could be extended past the outer stop position without
having to operate the rackslide release lever.  The design has been
modified and this problem was corrected at the supplier as of August 4,
2003.

In order to help identify customer shipments a Customer List is
available in StarOffice format via the below URL...

 http://sdpsweb.central/FIN_FCO/FCO/FCO_A0214-1_Dir/A0214-1_15Aug.sxc

In addition, a Customer Letter has been developed and is available in
plain text via the below URL;

 http://sdpsweb.central/FIN_FCO/FCO/FCO_A0216-1_Dir/Customer_Letter

Below is a matrix of Marketing part numbers to manufacturing part numbers to
affected FRU motherboard part numbers as shipped from Sun manufacturing.

SUN FIRE V210 (1U)
--------------
Marketing P/N          Manufacturing P/N
----------------------------------------
N31-XUB1-9S-512AV1     602-2307-01
N31-XUB2-9S-204AV2     602-2394-01
N31-XUB1-512AV1-IP     602-2307-01
N31-XUB2-204AV2-IP     602-2394-01
N31-XUB1-9S-512ADE     602-2307-01

SUN FIRE V240 (2U)
-------------
Marketing P/N          Manufacturing P/N
----------------------------------------
N32-XUB1-9S-512AV1     602-2396-01
N32-XUB2-9S-204AV2     602-2397-01
N32-XUB1-512AV1-IP     602-2396-01
N32-XUB2-204AV2-IP     602-2397-01
N32-XUB2-9S-204ADE     602-2397-01

The system serial number can be read as shown in the below example;

        HN31540241
        ||||||||||
        |||||\\\\\
        ||||| -----  unique serial number identifier
        ||\\\
        || ----- date code - 315 = year 2003, week 15
        \\
         ----- HM = V210 / HN = V240

Corrective action was made available in manufacturing by dash rolling the
370-5707 rail kit from -01 to -02 via ECO# WO_27268 as of August 13, 2003.
Corrective action was made available in Sun Services by releasing the inner
rail kit (Sun p/n 370-6181-01) via ECO# WO_27268 as of August 13, 2003.
In addition, the MAL (minimal acceptable level) changed from -01 to -02
via LEAP 2349 which was released on August 21, 2003.

Parts Affected: 

December 31, 2003

Implementation: 

---
| X |   MANDATORY (Fully Pro-Active)
 ---

 ---
|   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
|   |   UPON FAILURE
 ---

Replacement Time Estimate: 

0.25 hours

Special Considerations: 

Plan on implementing this FCO at the same time as FCO A0214-2
in order to limit system downtime.

No onsite service should be provided for the Rail only FCO
implementation as rails are customer installable.

Corrective Action: 

Replace the INNER SLIDERAILS in all Sun Fire V210/V240 systems,
identified in the Customer list above, with Sun p/n 370-6181-01.

Detailed Instructions for replacing the Inner Sliderails:
--------------------------------------------------------

1. Disconnect all cables from the rear of the system

2. Carefully slide out the system from the rack with caution in case
   the rail stops are not working correctly

3. Place the system on a suitable work surface and remove the screws
   securing the two INNER GLIDE rails from either side of the chassis. See
   the "Sun Fire V210 and V240 Server Installation Guide (816-4825-11),
   Chapter 2, pages 10,11 and 12 for a description and diagram of the rails.

4. Fit the replacement INNER GLIDE rails (F370-6181-01) to either side
   of the chassis as described in the "Sun Fire V210 and V240 Server
   Installation Guide (816-4825-11), Chapter 2, pages 10,11 and 12.

NOTE: It is not necessary to replace the other parts of the SLIDE
ASSEMBLY or the CABLE MANAGEMENT ARM. Only the INNER GLIDE rails need
to be replaced.

5. Slide the system back into the rack and reconnect all cables.

6. The Sun Fire V210/V240 should be marked using a permanent pen or
   marker write "ECO# WO_27268" on the back of the sytstem.

7. The defective INNER GLIDE rails should be scrapped.

Comments: 

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

--------------------------------------------------------------------------

Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Sun Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Sun Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Sun Services partners will implement
     the necessary corrective actions as and when they are required.

--------------------------------------------------------------------------

All released FINs and FCOs can be accessed using your favorite network
browser as follows:

SunWeb Access:
______________

* Access the top level URL of http://sdpsweb.Central/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

SunSolve Online Access:
_______________________

* Access the SunSolve Online URL at http://sunsolve.Central/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
_______________

* Access the top level URL of  https://spe.sun.com

--------------------------------------------------------------------------
General:
________

Send questions or comments to [email protected]

---------------------------------------------------------------------------