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             - Sun Proprietary/Confidential: Internal Use Only -
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                             FIELD CHANGE ORDER
            (For Authorized Distribution by Enterprise Services)
            

FCO #: A0212-1

Status: inactive

Date: Jul/15/2003

SunAlert: No

Top FIN/FCO Report: No

Products Reference: StorEdge 39x0 / 69x0 / T3 / Racks

Product Category: Server / Power

Product Affected: 

Systems Affected:

Mkt_ID  Platform  Model   Description                 Serial Number
------  --------  -----   -----------                 -------------
-       Anysys      -     System Platform Independent       -


X-Options Affected:

Mkt_ID      Platform   Model   Description            Serial Number
------      --------   -----   -----------	      -------------
SG-XARY030A    -        -      72" StorEdge Exp Cabinet     -
  -           T3        ALL    Sun StorEdge T3 Array        -
  -           39x0      ALL    Sun StorEdge 39x0 Array	    -
  -           69x0      ALL    Sun StorEdge 69x0 Array      -

Parts Affected: 

Part Number   Description                    Model
-----------   -----------	  	     -----
180-1948-01   CBL Rack, AC Pwr 250V IEC320     -
180-1949-01   CBL Rack, AC Pwr Y Split         -


(SCSI Devices)
Type   Vendor    Model     SerialNumber(Min)   SerialNumber(Max)   Firmware
----   ------    -------   -----------------   -----------------   --------
N/A

References: 

N/A

Issue Description: 

Newly installed xoptions into a Delorean Rack may not power up.

A potential issue has been identified on power cables within the
Delorean rack.  A small number of cables may not have been correctly
assembled, which results in the risk that some of the pins in these
cables may become pushed back into the connector housing during
installation, resulting in a no connection or intermittent connection.

This issue will only be seen when a customer adds new hardware in the
remaining slots within the Delorean rack.  If the customer does not see
their new hardware power on, or one of the redundant power supplies fail
to power on, the power cord should be checked for recessed pins at the
sequencer.  If any pins are recessed, the power cable should be
replaced.

There have been no known incidents of this issue reported, and the
potential for experiencing this condition is considered extremely low.

This issue may impact all related xoptions and Delorean Racks shipped
between July 01, 2002 and September 09, 2002.  A list of potentially
affected Marketing Part Numbers can be viewed at the following URL;

 http://sdpsweb.central/FIN_FCO/FCO/FCO_A0212-1_Dir/Mktg_pns

Root cause determined that the cable and Rack assemblers were not
properly testing the cables for this condition.

A purge was implemented at the Rack Manufacturer (APW) and at the cable
supplier (Volex).  No FRU spares were affected by this issue, therefore
no purge of Sun Services stock was required.

A push test has been created at the vendor to test for the issue.  If
any pin is pushed in, the connector is rejected.  No StopShip was
documented within Sun, and no purge of Sun Services material is
required as no spares shipped during the affected timeframe.

Parts Affected: 

July 15, 2005

Implementation: 

---
|   |   MANDATORY (Fully Pro-Active)
 ---

 ---
|   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
| X |   UPON FAILURE (As Required)
 ---

Replacement Time Estimate: 

1.0 hours

Special Considerations: 

None

Corrective Action: 

Upon failure only replace as follows;

  replace 180-1948-01 with 180-1948-01 (or above)
  replace 180-1949-01 with 180-1949-01 (or above)

Comments: 

None

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Sun Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Sun Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Sun Services partners will implement
     the necessary corrective actions as and when they are required.

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All released FINs and FCOs can be accessed using your favorite network
browser as follows:

SunWeb Access:
______________

* Access the top level URL of http://sdpsweb.Central/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

SunSolve Online Access:
_______________________

* Access the SunSolve Online URL at http://sunsolve.Central/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
_______________

* Access the top level URL of  https://spe.sun.com

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General:
________

Send questions or comments to [email protected]

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