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             - Sun Proprietary/Confidential: Internal Use Only -
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                             FIELD CHANGE ORDER
            (For Authorized Distribution by Enterprise Services)

FCO #: A0211-1

Status: inactive

Date: Jun/13/03

SunAlert: No

Top FIN/FCO Report: Yes

Products Reference: SE3310 Power Supply

Product Category: Storage / Array

Product Affected: 

Systems Affected:

Mkt_ID  Platform  Model   Description                 Serial Number
------  --------  -----   -----------                 -------------
  -     Anysys      -     System Platform Independent       -
  

X-Options Affected:

Mkt_ID             Platform   Model   Description               Serial Number
------             --------   -----   -----------	        -------------
XTA3310            SE3310     ALL     Sun StorEdge 3310 SCSI Array    -
XTA-3310-DC-KITDC  SE3310     ALL     DC Power Supply - Fan Module    -

Parts Affected: 

Part Number     Description                   Model
-----------	-----------	  	      -----
370-5527-01     DC Power Supply - Fan Module    -


(SCSI Devices)
Type   Vendor    Model     SerialNumber(Min)   SerialNumber(Max)   Firmware
----   ------    -------   -----------------   -----------------   --------
N/A

References: 

WWStopShip: P001-20102.A2
  LEAP: 2215
  ECO: WO_25994
  ECO: WO_26372
  LEAP: 2248

Issue Description: 

The Sun StorEdge 3310 SCSI Array, DC Power configuration, does not
conform to NEBS (Network Equipment Building Systems) Level 3 and
FCC Class B specifications.

This problem does not readily surface as a symptom to a customer.
No safety or operational issue would be noticed by a customer.
The only way to determine pass/fail of this part would be in a
test environment setup to detect DC Conducted Emission values.
This issue only affects DC Power configurations.

Root cause determined that a third party test facility had a test
process that incorrectly gave a "pass" indication for DC Conducted
Emissions.  This situation has been corrected.

An additional line filter has been added to the DC Power Supply
in order to bring the DC power supply into compliance with NEBS
Level 3 and FCC Class B specifications.

Corrective action was made available in Manufacturing via
Worldwide StopShip/Purge P001-20102.A2 on February 18, 2003,
and by dash rolling the 370-5527 DC power supply from -01
to -02 via ECO# WO_25994 as of March 03, 2003.  Corrective
action was made available in Sun Services via LEAP 2215 as
of March 07, 2003.

Additionally, the DC Power Supply was dash rolled to -03 to
address an issue that could cause the system to fail when
a hot swap of that unit was attempted.  Corrective action
was made available in Manufacturing via ECO# WO_26372 as
of April 15, 2003.  Corrective action was made available
in Sun Services via LEAP 2248 as of April 15, 2003.

Parts Affected: 

September 30, 2003

Implementation: 

---
| X |   MANDATORY (Fully Pro-Active)
 ---

 ---
|   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
|   |   UPON FAILURE
 ---

Replacement Time Estimate: 

0.5 hours

Special Considerations: 

As this involves a non-compliance issue it is, by rule, being addressed
via Mandatory implementation.  All affected customers of record are to
be contacted about this manner as soon as possible, and a record kept
of said contact.

To aid the field in this, a Sun legal approved Customer Letter has been
developed and can be viewed at the following URL;

 http://sdpsweb.central/FIN_FCO/FCO/FCO_A0211-1_Dir/CustomerLetter.sxw

Customer List:

The affected customer shipment list showing 23 systems (46 power supplies)
can be viewed at the following URL;

 http://sdpsweb.central/FIN_FCO/FCO/FCO_A0211-1_Dir/CustomerList-systems

Corrective Action: 

Proactively replace DC Power Supply, part number 370-5527-01
with 370-5527-02 (or above).  These power supplies can be hot
swapped with no impact to system operation.  Please refer to
the service manual for more informaton.

Affected Power Supply Identification:
------------------------------------

With power supplies installed in systems, a printed label with the
part number is visable on one of the two DC power supplies.  If the
part number is 370-5527-01, it is affected and should be replaced.

An alternative way to determine the power supply dash level is to use
the SSCS (GUI) tool or the CLI tool.  Please reference the User Manual
for more information.

Comments: 

Any parts returning as part of FCO activity should be clearly marked
with  "FCO A0211-1".

All units shipped to Lucent will be addressed via the CIC process.
This includes Sanmina and Software House International, neither
of which are included in the Customer List.

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Sun Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Sun Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Sun Services partners will implement
     the necessary corrective actions as and when they are required.

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All released FINs and FCOs can be accessed using your favorite network
browser as follows:

SunWeb Access:
______________

* Access the top level URL of http://sdpsweb.Central/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

SunSolve Online Access:
_______________________

* Access the SunSolve Online URL at http://sunsolve.Central/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
_______________

* Access the top level URL of  https://spe.sun.com

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General:
________

Send questions or comments to [email protected]

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