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                             FIELD CHANGE ORDER
            (For Authorized Distribution by Enterprise Services)
            

FCO #: A0207-1

Status: inactive

Date: Dec/20/2002

SunAlert: No

Top FIN/FCO Report: No

Products Reference: LX50 (Cobalt)

Product Category: Server / System Component

Product Affected: 

Systems Affected:

Mkt_ID         Platform   Model   Description         Serial Number
------         --------   -----   -----------         -------------
CBT-L1JL36VSLM	 LX50       -     Sun LX50 Server     See Prob. Desc.
CBT-L1FH36VSLM	 LX50       -     Sun LX50 Server     See Prob. Desc.
CBT-L1JK72VSLM	 LX50       -     Sun LX50 Server     See Prob. Desc.

X-Options  Affected:

Mkt_ID     Platform     Model    Description        Serial Number
------     --------     -----    -----------        -------------
  -	      -		  -	       -		  -

Parts Affected: 

Part Number     Description                   Model
-----------     -----------		      -----     
540-5438-01     Assy 1.4GHz Proc w/Heat Sink    -

References: 

DOC: TA-600-4  Intel Technical Advisory
  URL: http://sdpsweb.central/FIN_FCO/FCO/FCO_A0207-1_Dir/TA_600-4.pdf

Issue Description: 

Sun LX50 systems may fail DOA at installation with a solid Amber LED.
This failure is not recoverable and typically occurs during system
installation.

Affected systems shipped from Sun between July 26th, 2002 and
October 11th, 2002.  A list of impacted system serial numbers
is shown below.  No xoptions or FRU/CRUs are affected.

  CBT-L1FH36VSLM   LX50, 1X1.4GHZ/512MB/1X36GB System

                        KRBB230A0001 thru 0128
                        KRBB232A0001 thru 0008
                        KRBB232A0009 thru 0056
                        KRBB232A0057 thru 0080
                        KRBB235A0001 thru 0024
                        KRBB237A0001 thru 0096
                        KRBB237A0097 thru 0168

  CBT-L1JK72VSLM   LX50, 2X1.4GHZ/1GB/1X72GB System

                        KRBB230B0001 thru 0160
                        KRBB232B0001 thru 0008
                        KRBB232B0009 thru 0176
                        KRBB232B0177 thru 0232
                        KRBB237B0001 thru 0082

  CBT-L1JL36VSLM   LX50, 2X1.4GHZ/2GB/1X36GB System

                        KRBB230C0001 thru 0128
                        KRBB233C0001 thru 0008
                        KRBB235C0001 thru 0032
                        KRBB235C0033 thru 0048
                        KRBB237C0001 thru 0072
                        KRBB237C0073 thru 0112

Root cause determined that a mold temperature sensor malfunctioned at
the heatsink supplier, which allowed the resin temperature to exceed
it's specification, which in turn produced degraded (weaker) heatsink
clips.  The malfunction was corrected but some affected material did
escape to the system assembly vendor.  These potentially degraded
heatsink clips were subsequently installed into LX50 systems.

Corrective action was put in place at the sub-tier supplier, and all
systems at the assembly vendor were checked and reworked as needed
per Intel Technical Advisory TA-600-4.

Corrective action was put in place at the repair vendor by providing
rework instructions per Intel Technical Advisory, TA-600-4.  This
advisory can be viewed at the below URL;

   http://sdpsweb.central/FIN_FCO/FCO/FCO_A0207-1_Dir/TA_600-4.pdf

Parts Affected: 

December 31, 2004

Implementation: 

---
|   |   MANDATORY (Fully Pro-Active)
 ---

 ---
|   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
| X |   UPON FAILURE
 ---

Replacement Time Estimate: 

0.75 hours

Special Considerations: 

Corrective Action: 

Upon failure send customer replacement part (Sun p/n 540-5438-01),
or have customer return system to factory per 15 business day parts
exchange process.

Comments: 

The Sun LX50 is an Entry-Level Server and therefore receives
3 years hardware repair support (15 day Parts Exchange) and
90 days software phone support.

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Sun Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Sun Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Sun Services partners will implement
     the necessary corrective actions as and when they are required.

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All released FINs and FCOs can be accessed using your favorite network
browser as follows:

SunWeb Access:
______________

* Access the top level URL of http://sdpsweb.Central/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

SunSolve Online Access:
_______________________

* Access the SunSolve Online URL at http://sunsolve.Central/

* From there, select the appropriate link to browse the FIN or FCO index.

Internet Access:
_______________

* Access the top level URL of  https://spe.sun.com

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General:
________

Send questions or comments to [email protected]

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