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                               FIELD CHANGE ORDER
                  (For Authorized Distribution by SunService)

FCO #: A0184-1

Status: active

Date: Nov/26/2001

Keywords: 

SCI cards installed in E10000 systems may not initialize properlyinitialize properlyinitialize properly

SunAlert: N

Top FIN/FCO Report: No

Products Reference: SCI Card in E10000

Product Category: Server / System Board

Product Affected: 

Mkt_ID  Platform  Model  Description                 Serial Number
------	--------  -----  -----------		     -------------
Systems Affected:
------- --------
   -     E10000    -      Ultra Enterprise 10000          -

X-Options Affected
--------- -------
X1073A      -      -      SCI SBus Board                  -

Parts Affected: 

Part Number   Description              Model
-----------   -----------              -----
370-2868-01   ASSY SCI Board             -

(SCSI Devices)
Type    Vendor    Model     SerialNumber(Min)    SerialNumber(Max)    Firmware
----    ------    -------   ------------------   ------------------   --------
N/A

References: 

ECO: W0_21083     
ESC: 528920       
ESC: 529355        
ESC: 529466         
ESC: 529821      
ESC: 530038      
ESC: 530225      
BugID: 4404667    
LEAP: 1633  
Manual: 805-2917-XX     Sun Enterprise 10000 System Service Guide

Issue Description: 

E10000 system board Scalable Coherent Interface (SCI) SBus cards have
the potential to be missed by hpost.

Upon initial power on of an E10000 system board, the SCI SBus card may fail
to initialize properly.  When this happens, the card will not be configured
into the system by hpost and any devices connected via these cards will be
inaccessible.  Any applications that are dependent on these cards and/or
their associated devices will become off-line.

Only E10000 systems with SCI Cards installed are affected.

The root cause determined that the vendor's SBus card does not
follow the SBus Card Specification.  The fix is an update to the
Programmable Logic Device (PLD) on the SCI Card that continually
tries to initialize the vendor's card until successful.

Corrective action was put in place in Manufacturing by releasing part
number 370-2868-02 via ECO WO_21083 on July 10, 2001.  Corrective action
was put in place in Enterprise Services via LEAP# 1633 on July 18, 2001.

Implementation: 

---
|   |   MANDATORY (Fully Pro-Active)
 ---

 ---
| X |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
 ---

 ---
|   |   UPON FAILURE
 ---

Replacement Time Estimate: 

1.5 hours

Special Considerations: 

Only E10000 systems with SCI Cards (370-2868-01) are affected.

Corrective Action: 

Upon Failure or upon customer need replace as follows;

replace 370-2868-01 with 370-2868-02

 Identification of Suspect Part
 ------------------------------

 1. Locate the Scalable Coherent Interface (SCI) SBus card part number.
    If it is 370-2868-01 the E10000 system is affected and the board
    should be replaced Proactively.

 For detailed replacement procedures please refer to the Sun Enterprise 10000
 System Service Guide (Sun p/n 805-2917-xx), or reference the following 
postscript
 document;

    http://sdpsweb.Ebay/FIN_FCO/FCO/FCO_A0184-1_Dir/SBUS_Replacement.ps

Comments: 

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates
               defined in the Price List.

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Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Enterprise Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Enterprise Services mission critical
     support teams will initiate proactive swap efforts for their respective
     accounts, as required.

iii) For Replace upon Failure FCOs, Enterprise Services partners will implement

     the necessary corrective actions as and when they are required.

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Supporting Documents:
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General:
________

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