---------------------------------------------------------------------
- Sun Proprietary/Confidential: Internal Use Only -
---------------------------------------------------------------------  
                               FIELD CHANGE ORDER
                  (For Authorized Distribution by SunService)

 

FCO #: A0168-1

Status: inactive

Date: Sep/06/00

Keywords: 

Any PCI card may not seat properly in E220R and E420R systems

Top FIN/FCO Report: No

Products Reference: PCI Card, E420R and E220R rear panel

Product Category: Server / System Box

Product Affected: 

Mkt_ID   Platform   Model   Description   Serial Number
------   --------   -----   -----------   -------------

Systems Affected
------- --------
A33-AA   E420R        -     Enterprise 420R  (see Problem Description)
A34-AA   E220R        -     Enterprise 220R  (see Problem Description)

X-options Affected    
--------- --------

Parts Affected: 

Part Number   Description           Model
-----------   -----------           -------
540-4281-01   Rear Panel, E420R       -
540-4282-01   Rear Panel, E220R       -

(SCSI Devices)
Type    Vendor    Model     SerialNumber(Min)    SerialNumber(Max)    Firmware
----    ------    -------   ------------------   ------------------   --------
n/a

References: 

ECO: WO_18082, WO_16585, WO_17282
   MAN: 806-1082-10  Sun Enterprise 420R Product Notes
   MAN: 806-1083-10  Sun Enterprise 220R Product Notes
   MAN: 806-1080-10  Sun Enterprise 420R Server
   MAN: 806-1081-10  Sun Enterprise 220R Server
   MAN: 806-1079-10  Sun Enterprise 220R Owners Guide
   MAN: 806-1078-10  Sun Enterprise 420R Owners Guide

Issue Description: 

Any PCI card may not seat properly in an Enterprise 220R and Enterprise 420R
systems because the PCI bracket will stop against the the metal retaining
bracket at the lower portion of the the Rear Panel, and the screw at the top
of the bracket will not go all the way down.  This will cause the PCI card
not to be recognized by the system and will therefore render that PCI card
inoperable.

Root cause determined that the lower PCI retaining bracket on the Rear Panel
Assembly was causing an obstruction and had to be relocated.  All Enterprise
420R and 220R systems shipped between November 2, 1999 and February 9, 2000
are affected.  Affected systems will have serial numbers of 9xxxxxxx through
007xxxxx.

Examples of System Serial Number;

   949H2619   Affected System
   
   008H361A   Unaffected System
   
The system serial number contains a total of eight (8) alphanumeric characters
and are formatted as follows.  First digit is the last digit of the build year.
Second and third digits are the build week.  Fourth through eighth digits are
the  system's unique hexadecimal serial number for that particular year/week
build.

 12345678
 ^^^^^^^^
 |||\\\//
 ||| Serial Number
 |||
 |Week
 |
 Year

Corrective action was implemented in Sun Manufacturing on February 2, 2000 by
the release of the 540-4281-02 and 540-4282-02 Rear Panels via ECO# WO_16585.
Corrective action was made available to Enterprise Services on April 3, 2000
by the release of the 540-4281-02 and 540-4282-02 Rear Panel FRUs via ECO#
WO_17282.  All Enterprise 420R and 220R systems shipped between November 2,
1999 and February 9, 2000 are affected.

Implementation: 

---
  	|   |  	MANDATORY (Fully Pro-Active)
	 ---    

         ---
  	|   | 	CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
	 ---   
			
         ---
        | X |   UPON FAILURE
	 ---

Replacement Time Estimate: 

45 minutes

Special Considerations: 

Corrective Action: 

If the above PCI card seating problem is experienced replace the appropriate
rear panel assembly as follows;

  540-4281-01 with 540-4281-02
  
  - or -
  
  540-4282-01 with 540-4282-02


E220/420R rear panel replacement procedures:

1. Remove the Fan tray, Motherboard, CPU modules and PCI Cards according to
   the service procedures for the E220R or E420R which can be found in the
   appropriate Service Manual.

       806-1080-10  E420R Service Manual
       806-1081-10  E220R Service Manual

2. Remove 6 screws that hold the metal plate that the mother board rests on.
   - two (2) flat head screws on each side of the unit that attach through
     the side wall just below the rails,
   - two (2) screws that attach inside the unit near the rear panel,
   - one (1) screw by the PCI slot, and 
   - one (1) screw near the serial port

3. Remove two (2) screws that hold the rear panel to the chassis.  These
   are located at the outside rear of the unit, at the top of each corner.

4. Replace the rear panel.

5. Install the outer rear two (2) screws.

6. Install the two (2) internal and the four (4) external screws that hold
   the metal plate.
   
7. Install the Motherboard.

8. Install the CPU modules and PCI cards.

9. Install the Fan tray.

10. Ensure all cables are properly reinstalled.

Comments: 

The 540-4281-02 and the 540-4282-02 are not affected by this seating
problem and should only be replaced if customer has an issue with the
lack of I/O port labels on the Rear Panel.

Billing Type: 

Warranty: Sun will provide parts at no charge under Warranty 
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates 
               defined in the Price List.

--------------------------------------------------------------------------

Implementation Footnote: 

________________________

i)   In case of Mandatory FCOs, Enterprise Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Enterprise Services mission critical
     support teams will initiate proactive swap efforts for their respective 
     accounts, as required.

iii) For Replace upon Failure FCOs, Enterprise Services partners will implement 
     the necessary corrective actions as and when they are required.

--------------------------------------------------------------------------
 
All released FINs and FCOs can be accessed using your favorite network 
browser as follows:
 
SunWeb Access: 
______________
 
* Access the top level URL of http://sdpsweb.EBay/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.
 
SunSolve Online Access:
_______________________
 
* Access the SunSolve Online URL at http://sunsolve.Central/

* From there, select the appropriate link to browse the FIN or FCO index.

Supporting Documents:
____________________
 
Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
accessed internally at the following URL: http://edist.Central/.
  
* From there, follow the hyperlink path of "SunService Documentation" and 
  click on "FIN & FCO attachments", then choose the appropriate folder,  
  FIN or FCO.  This will display supporting directories/files for FINs or
  FCOs.
   
Internet Access:
_______________
 
* Access the top level URL of https://infoserver.Sun.COM


--------------------------------------------------------------------------
General:
________

Send questions or comments to [email protected]

---------------------------------------------------------------------------