Document Audience:INTERNAL
Document ID:A0137-1
Title:Ultra 10 will hang running SunVTS with either an AFB or FFB2 video xoption installed.
Copyright Notice:Copyright © 2005 Sun Microsystems, Inc. All Rights Reserved
Update Date:Mon Nov 30 00:00:00 MST 1998

---------------------------------------------------------------------
        - Sun Proprietary/Confidential: Internal Use Only -
---------------------------------------------------------------------  
                        FIELD CHANGE ORDER
                  (For Authorized Distribution by SunService)

 
FCO #: A0137-1
Status: inactive
Synopsis: Ultra 10 will hang running SunVTS with either an AFB or FFB2 video xoption installed.
Date: Nov/30/98
Keywords: 

Ultra 10 will hang running SunVTS with either an AFB or FFB2 video xoption installed

Top FIN/FCO Report: No
Products Reference: Ultra10 motherboard
Product Category: Desktop / System CPU Module
Product Affected: 
Mkt_ID   Platform   Model   Description             Serial Number
------   --------   -----   -----------             -------------

Systems Affected
------- ---------
A22      A22        300     Ultra 10 300MHz Desktop       -

X-options Affected    
--------- --------
X3662A      -        -      Creator Series 3  (FFB2+)     -
X3663A      -        -      Creator3D Series 3  (FFB2+)   -
X3664A      -        -      Elite3D-M3 Horizontal         -
X3667A      -        -      Elite3D-M6 Horizontal         -
Parts Affected: 
Part Number   Description                                    Model
-----------   -----------                                    -------
501-4379-05   SABRE, 1/2MB, 2-2 MODE, 300 MHz Plastic Module   -
501-5040-02   SABRE, 1/2MB, 2-2 MODE, 300 MHz Ceramic Module   -

(SCSI Devices)
Type    Vendor    Model     SerialNumber(Min)    SerialNumber(Max)    Firmware
----    ------    -------   ------------------   ------------------   --------
N/A
References: 
ECO: WO_13572, WO_13331
   LEAP: 941, 966
Issue Description: 
Ultra 10 will hang running SunVTS with one of the above listed AFB or FFB2
video xoptions installed.  System may also hang while there are certain 
activities, such as audio, occurring on the E-bus.  This failure mode has
only been noted under SunVTS.  If the offending graphics card is removed
SunVTS will not cause the system to hang when rerun.

Root cause has been isolated and the corrective action is to remove pin 27
from MC12430 (U0501) of the modules.  This corrective action was incorporated
into Sun manufacturing on June 8, 1998 for 501-5040-02 via ECO# WO_13331, and
on July 17, 1998 for 501-4378-05 via ECO# WO_13572.

Corrective action was implemented in Enterprise Services Logistics in
September of 1998 via LEAP# 941 and LEAP# 966.
Implementation: 
---
  	|   |  	MANDATORY (Fully Pro-Active)
	 ---    

         ---
  	|   | 	CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
	 ---   
			
         ---
  	| X | 	UPON FAILURE
	 ---
Replacement Time Estimate: 
30 minutes
Special Considerations: 
Corrective Action: 
Upon failure replace as follows;

   501-4379-05 with 501-4379-06 or 501-5040-03
   501-5040-02 with 501-5040-03
Billing Type: 
Warranty: Sun will provide parts at no charge under Warranty 
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates 
               defined in the Price List.

--------------------------------------------------------------------------
Implementation Footnote: 
________________________

i)   In case of Mandatory FCOs, Enterprise Services will attempt to contact
      all known customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, Enterprise Services mission critical
     support teams will initiate proactive swap efforts for their respective 
     accounts, as required.

iii) For Replace upon Failure FCOs, Enterprise Services partners will implement 
     the necessary corrective actions as and when they are required.

--------------------------------------------------------------------------

All released FINs and FCOs can be accessed using your favorite network 
browser as follows:

SunWeb Access: 
______________

* Access the top level URL of http://cte.corp/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
accessed internally at the following URL: http://edist.corp/.
 
* From there, follow the hyperlink path of "SunService Documentation" and 
  click on "FIN & FCO attachments", then choose the appropriate folder, FIN or 
  FCO.  This will display supporting directories/files for FINs or FCOs.
  
Internet Access:
_______________

* Access the top level URL of https://infoserver.Sun.COM

--------------------------------------------------------------------------
General:
________

Send questions or comments to [email protected]

---------------------------------------------------------------------------
Statusinactive