Document Audience: | INTERNAL |
Document ID: | A0135-1 |
Title: | E3500 Centerplane reliability problem. |
Copyright Notice: | Copyright © 2005 Sun Microsystems, Inc. All Rights Reserved |
Update Date: | Tue Jul 14 00:00:00 MDT 1998 |
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD CHANGE ORDER
(For Authorized Distribution by SunService)
FCO #: A0135-1
Status: inactive
Synopsis: E3500 Centerplane reliability problem.Date: Jul/14/98
Keywords:
E3500 Centerplane reliability problem
Top FIN/FCO Report: Yes
Products Reference: E3500 Centerplane
Product Category: Server / Backplane
Product Affected:
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
E3500 E3500 - Ultra Enterprise 3500 -
HPC3500 E3500-HPC - HPC 3500 Server -
Parts Affected:
Part Number Description Model
----------- ----------- -----
501-4799-02 (or below) Centerplane, 5 Slot, SF+ -
(SCSI Devices)
Type Vendor Model SerialNumber(Min) SerialNumber(Max) Firmware
---- ------ ------- ------------------ ------------------ --------
N/A
References:
ECO: WO_13370
LEAP: 914
WW StopShip: WW001#03520
URL:
http://sdpsweb.Ebay/FIN_FCO/Home_Page/FCO/FY96FCO_Categories/Swap_Programs.html
Issue Description:
Manufacturing has determined that the Centerplane of the E3500 has a
reliability problem that could result in a system shutdown.
A VCC via and a ground pad are located in close proximity, and a
capacitor (C0884) overlaps the via, creating a potential for a short
between VCC and ground.
Removal of the above capacitor decreases the potential for shorting and
does not degrade system performance. ECO# WO_13370, approved on
Jun/08/98, provides for the removal of this capacitor and rolls the
centerplane part number from 501-4799-02 to 501-4799-03.
Implementation:
---
| X | MANDATORY (Fully Pro-Active)
---
---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
---
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| | UPON FAILURE
---
Replacement Time Estimate:
150 minutes (2.5 hours)
Special Considerations:
All customers in the customer list should be contacted and replacement
scheduled as soon as possible. Refer to the URL listed under References
section above, which will take you to the FIN/FCO ProActive Webpage.
Corrective Action:
1) Turn system OFF, but leave the A.C. power cord connected so there is
a good ground connection established for ESD protection.
(All personal in the field are to use ESD procedures and protection.)
2) Replace the 5-slot Centerplane 501-4799-02 with 501-4799-03.
3) Turn ON power and check for normal operation.
Comments:
Reference the Sun Enterprise 3500 System Reference Manual, 805-2630-10
or greater. Refer to Appendix E for step-by-step instructions.
Billing Type:
Warranty: Sun will provide parts at no charge under Warranty
Service. On-Site Labor Rates are based on how the
system was initially installed.
Contract: Sun will provide parts at no charge. On-Site Labor Rates
are based on the type of service contract.
Non Contract: Sun will provide parts at no charge. Installation by
Sun is available based on the On-Site Labor Rates
defined in the Price List.
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Implementation Footnote:
________________________
i) In case of Mandatory FCOs, SunService will attempt to contact all known
customers to recommend the part upgrade.
ii) For controlled proactive swap FCOs, SunService mission critical support
teams will initiate proactive swap efforts for their respective accounts,
as required.
iii) For Replace upon Failure FCOs, SunService partners will implement the
necessary corrective actions as and when they are required.
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All released FINs and FCOs can be accessed using your favorite network
browser as follows:
SunWeb Access:
______________
* Access the top level URL of http://cte.corp/FIN_FCO/
* From there, select the appropriate link to query or browse the FIN and
FCO Homepage collections.
Supporting documents for FIN/FCOs can be found on Edist. Edist can be
accessed internally at the following URL: http://edist.corp/.
* From there, follow the hyperlink path of "SunService Documentation" and
click on "FIN & FCO attachments", then choose the appropriate folder, FIN or
FCO. This will display supporting directories/files for FINs or FCOs.
Internet Access:
_______________
* Access the top level URL of https://infoserver.Sun.COM
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General:
________
Send questions or comments to [email protected]
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