Document Audience:	INTERNAL
Document ID:	A0102-1
Title:	Various disk related errors, including SCSI timeouts, drive offline and trap 31 due to KSS crystal.
Copyright Notice:	Copyright © 2005 Sun Microsystems, Inc. All Rights Reserved
Update Date:	Wed Jul 30 00:00:00 MDT 1997

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FCO #: A0102-1

Status: inactive

Synopsis: Various disk related errors, including SCSI timeouts, drive offline and trap 31 due to KSS crystal.

Date: Jul/30/97

Keywords:

Various disk related errors, including SCSI timeouts, drive offline and trap 31 due to KSS crystal

Product Category: System

Product Affected:

Workstations - Desktops
-----------------------
SPARCstation 5 - 170 -MHz TurboSPARC

	S5F24-170-32-P17
	S5T24-170-32-P17

	S5LX1-170-32-P17
	S5FX1-170-32-P17
	S5TX1-170-32-P17

	S5FX4-170-32-P17
	S5TX4-170-32-P17

Ultra 1 - UltraSPARC - 167 MHz

	A11-UAA1-3A-064AB
	A11-UAA1-2A-064AB
	A11-UAA1-1A-064AB

Ultra 1+ - UltraSPARC - 200 MHz

	A12-UAA1-2E-064AB
	A12-UAA1-1E-064AB

	A12-UAA1-2F-064AB
	A12-UAA1-1F-064AB

	A12-UBA1-1E-128AB
	A12-UBA1-1F-128AB

	A12-UCA1-1E-128AB
	A12-UCA1-1E-512AB

	A12-UCA1-1F-128AB
	A12-UCA1-1F-512AB

Ultra 2 - UltraSPARC - 2-167 MHz, 1-200 MHz, 2-200 MHz

	A14-UCB1-1E-128AC
	A14-UCB1-1F-128AC

	A14-UBA2-1E-128AC
	A14-UCA2-1F-128AC

	A14-UCB2-1E-256AC
	A14-UCB2-1F-256AC
	A14-UCB2-1F-001AC

	E2-HA			2X(A14UBA1-9S-064CB)

	E2-PDB			2X(A14UBA1-9S-128EB)

Network and Media Servers
-------------------------
	NETRA-I-3.1-545		(SS5 Model 170)

	NETRA-J-1.0-545		(SS5 Model 170)

	NETRA-I-3.1-1140	(UltraSPARC 1 Model 140)
	NETRA-I-3.1-1145	(UltraSPARC 1 Model 140)

	NETRA-J-1.0-1145	(UltraSPARC 1 Model 140)

	NETRA-I-3.1-1175	(UltraSPARC 1 Model 1/170E)

	NETRA-I-3.1-21200	(UltraSPARC 2 Model 1200)

	NETRA-J-1.0-21200	(UltraSPARC 2 Model 1200)

	SMC-A14-167-500		(Ultra Enterprise 2 Model 2170)

	NETRA-I-3.1-1150	Netra i 150 Server
	NETRA-I-3.1-1150R	Netra i 150 Server

	NETRA-NFS-NFS151T	Netra NFS 150 Server
	NETRA-NFS-NFS151R	Netra NFS 150 Server

Workgroup Servers
-----------------
	A11-UAA1-9S-064CB	Ultra Enterprise 1 Model 140
	A11-UBA1-9S-064CB	Ultra Enterprise 1 Model 170
	A11-UBA1-9S-128EB	Ultra Enterprise 1 Model 170
	A11-UBA1-9S-256EB	Ultra Enterprise 1 Model 170

	A14-UBA2-9S-128CB	Ultra Enterprise 2 Model 2170
	A14-UCB1-9S-128CC	Ultra Enterprise 2 Model 1200
	A14-UCB2-9S-256CC	Ultra Enterprise 2 Model 2200
	A14-UCB2-9S-512CC	Ultra Enterprise 2 Model 2200

	HPC2-2200		Ultra Enterprise 2 Model 2200

	E150-UBA1-CD		Ultra Enterprise 150 Tower System
	E150-UBA1R-CD		Ultra Enterprise 150 Rack Mount

Parts Affected:

501-3059-XX	SS5 Model 170, 0MB FRU
			NETRA-J-1.0-545/NETRA-I-3.1-545

	501-2836-XX	Ultra 1 Model 140, (A11-140) 0MB FRU
			Netra i 1/140

	501-3082-XX	Ultra 1/170,  (A11-170) 0MB FRU
			Netra nfs 150/Netra i 150/E 150

	501-4291-XX	Ultra 1 Model 140E, (A12-140) 0MB FRU

	501-2486-XX	Ultra 1 Model 170E, (A12-170) 0MB FRU
			Netra i 1/170

	501-4134-XX	Ultra 1 Model 200E, (A12-200) 0MB FRU

	501-2487-XX	Ultra 2, (A14-1170) (A14-2170) (A14-1200),(A14-2200)
			0MB FRU

	501-3132-XX	Ultra 2, (A14-1170) (A14-2170) (A14-1200),(A14-2200)
			0MB FRU

References:

Stopship#: WW200#09143
	DPCO#: 115

Issue Description:

Some shipments of the above listed systems (including SPARCstation 5,
Ultra 1, Ultra 2 and Workgroup Servers) may see various disk related errors,
including SCSI timeouts, drive offline and trap 31 when exercising the
onboard SCSI interface.  These messages will appear in the system console
window.

Below is an example of a related trap error message:

   BAD TRAP CPU1 TTYPE 31 rp=0x30033b10 addr=0x0 mmu_fsr=0x0

   unix: WARNING: /sbus@1f,0/SUNW,fas@e,8800000 (fas0):  
   unix: 	Connected command timeout for Target 0.0  
   unix: WARNING: /sbus@1f,0/SUNW,fas@e,8800000 (fas0):  
   unix: 	Target 0 reducing sync. transfer rate  
   unix: fas:	Cmd dump for Target 0 Lun 0:  
   unix: fas:	 cdb=[ 0x8 0x0 0x0 0x0 0x4 0x0 ]  
   unix: fas:	State=DATA_DONE Last State=DATA  
   unix: fas:	pkt_state=0x7 pkt_flags=0x74000 pkt_statistics=0x61

The above failures are attributable to the coupled mode/activity dip problem
on crystal p/n 150-2417-01 manufactured by KSS.  A limited number of systems, 
having the KSS crystal, were shipped in the first quarter of calendar year 1997.
The failure rate observed was under 1%.  Corrective actions were in place at
Sun Manufacturing around the middle of March 1997 via Worldwide Stopship
Notice WW200#09143.

Implementation:

---
  	|   |  	MANDATORY (Fully Pro-Active)
	 ---    

         ---
  	|   | 	CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
	 ---   
			
         ---
  	| X | 	UPON FAILURE
	 ---

Replacement Time Estimate:

30 minutes

Special Considerations:

Corrective Action:

Upon failure, replace any of the below listed affected part numbers having the
KSS crystal with another having the StopShip label "WW200#09143" or NOT having
the KSS crystal.

The affected boards are listed below with KSS Crystal component locations:

   	501-3059-XX - X1104,D4D4
   	501-2836-XX - X1102,C5H5
   	501-3082-XX - X1102,C5H5
   	501-4291-XX - X1101,C5H8
   	501-2486-XX - X1101,C5H8
   	501-4134-XX - X1101,C5H8
   	501-2487-XX - X1101,I9N1
   	501-3132-XX - X1101,I9N1

KSS crystals (Sun p/n 150-2417-01) can be identified by the following
markings/date codes:

	40DKSS6M	40DKSS7A	40DKSS7B

Billing Type:

Warranty: Sun will provide parts at no charge under Warranty 
           Service. On-Site Labor Rates are based on how the
           system was initially installed.

 Contract: Sun will provide parts at no charge. On-Site Labor Rates
           are based on the type of service contract.

 Non Contract: Sun will provide parts at no charge. Installation by
               Sun is available based on the On-Site Labor Rates 
               defined in the Price List.

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Implementation Footnote:

________________________

i)   In case of Mandatory FCOs, SunService will attempt to contact all known
     customers to recommend the part upgrade.

ii)  For controlled proactive swap FCOs, SunService mission critical support
     teams will initiate proactive swap efforts for their respective accounts,
     as required.

iii) For Replace upon Failure FCOs, SunService partners will implement the
     necessary corrective actions as and when they are required.

SunWeb Access: 
______________

All released FINs and FCOs can be accessed internally on the SunWeb using your 
favorite network browser as follows:

* Access the top level URL of http://cte.corp/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
  FCO Homepage collections.

Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
accessed internally at the following URL: http://edist.corp/.
 
* From there, follow the hyperlink path of "SunService Documentation" and 
  click on "FIN & FCO attachments", then choose the appropriate folder, FIN or 
  FCO.  This will display supporting directories/files for FINs or FCOs.

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Status

inactive