Troubleshooting StorEdge[TM] 6920 Battery Faults

Asset ID:	1-75-1156899.1
Update Date:	2010-08-23
Keywords:

Solution Type Troubleshooting Sure

Solution 1156899.1 : Troubleshooting StorEdge[TM] 6920 Battery Faults

Applies to:

Sun Storage 6920 System - Version: Not Applicable and later [Release: NA and later ]
Information in this document applies to any platform.

Purpose

The purpose of this document is to provide troubleshooting steps as they apply to batteries in a StorEdge[TM] 6920 Array.

Report Performance Issue.
Storade reports in gui/email.
SSRR array## bat#[1]: E: Battery u#b# needs to be replaced.
SSRR array## BATW[1]: E: u#b# idle life exceeded.
LED amber on PCU.
Global LED.
Battery Not refreshing after replacement.

Please validate that each troubleshooting step below is true for your
environment. The steps will provide instructions or a link to a document, for
validating the step and taking corrective action as necessary. The steps are
ordered in the most appropriate sequence to isolate the issue and identify the
proper resolution. Please do not skip a step.

Last Review Date

July 22, 2010

Instructions for the Reader

A Troubleshooting Guide is provided to assist in debugging a specific issue. When possible, diagnostic tools are included in the document to assist in troubleshooting.

Troubleshooting Details

1. Verify that you can log into the Service Processor and Collect a Solution Extract.

Reference <> Collecting a Solution Extract for a StorEdge[TM] 6920.

If you cannot log into your Service processor, reference <> Troubleshooting StorEdge 6920[TM] Browser and sscs(1M) Access Problems.

2. Verify Battery Status in the extractor.

a) Review the solution extract:

Click on Storage Automated Diagnostic Environment.
Click on Administration Tab -> Utilities Tab -> Solution Extract Tab.
Your solution extract from Step 1, should be listed, click on the View Content link.
Look at the Arrays section(this is usually at the top.
Click on the arrayNN/commands/fru_stat output.

The Arrays section comprises output from each 6020 tray in the 6920 Array. You should be able to get the array name in question from the Alarm, or email notification you were sent.

Example:

POWER   STATUS   STATE       SOURCE  OUTPUT  BATTERY  TEMP    FAN1    FAN2 
------  -------  ---------   ------  ------  -------  ------  ------  ------ 
u1pcu1  ready    enabled     line    normal  normal   normal  normal  normal 
u1pcu2  ready    enabled     line    normal  normal   normal  normal  normal

Batteries may have the following State:

State	Definition
off	PCU is switched off or disabled by the firmware
missing	Battery is missing
normal	Battery is healthy and operating normally
active	Battery is supplying power to PCU, indicating AC power failure
charge	Battery is charging but no health tests against the battery are taking place
in test	Battery is being tested and is either charging or discharging
failed	Battery failed testing
fault	A fault is/was detected
disabled	PCU has been disabled and is not supplying power
margin	none of the above apply
unknown	internal software/firmware error

If the state is fault/margin/unknown, go to Step 4.
If the state is off/missing/active/disabled, Reference <> Troubleshooting StorEdge[TM] 6920 Power Cooling Unit Faults.
If the state is in-test/charge, go to Step 3.
If the battery status is normal, no further work is required.
If the battery is failed, Please contact Oracle with a current Solution Extract.

Reference <> Collecting a Solution Extract for a StorEdge[TM] 6920.

3. Verify battery status again after 10 hours.

The battery can take between 3 and 10 hours to fully charge.

If the battery remains in an in-test/charge status after 10 hours, Please contact Oracle with a current Solution Extract.

Reference <> Collecting a Solution Extract for a StorEdge[TM] 6920.

Otherwise re-evaluate the battery status.

4. Further Analysis is required.

Based on the information identified, the battery is in a non-optimal state, but it is not clear as to why, or whether a part requires replacement.
Please contact Oracle with a current Solution Extract for further analysis.

Reference <> Collecting a Solution Extract for a StorEdge[TM] 6920.

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