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| Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition | ||
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Solution Type Troubleshooting Sure Solution 1015288.1 : Sun StorEdge[TM] L180/L700/L1400 - Troubleshooting Process to Resolve Library Issues
PreviouslyPublishedAs 223303 Oracle Confidential (PARTNER). Do not distribute to customers Reason: Confidential for Partners and Oracle Support personnel
Applies to:Sun StorageTek L180 Tape LibrarySun StorageTek L700 Tape Library All Platforms Checked for relevance on 19-Apr-2011. PurposeL180 Trouble Shooting Process for Service PersonnelL700 Trouble Shooting Process for Service Personnel L1400 Trouble Shooting Process for Service Personnel Last Review DateApril 19, 2011Instructions for the ReaderA Troubleshooting Guide is provided to assist
in debugging a specific issue. When possible, diagnostic tools are included in the document
to assist in troubleshooting.
Troubleshooting DetailsSteps to FollowTroubleshooting Process for L180, L700, L1400 libraries This Knowledge Base Entry is to be used to assist Service Personnel in troubleshooting issues with L180/L700/L1400 Tape Library. This is a starting point and should not be considered all inclusive of problems that may exist.
Should you not be able to find your needs here, proceed to Knowledge Base searches and other information available online to work the problem.
Refer to 1016278.1on where to find Information on End of Service for Sun/STK Products.
Hardware Manuals library specific:
L180: Refer to Operator Guide 95895 Refer to Service Manual 95897 Refer to UPS Reference Manual 96047 Refer to Installation Manual 95896 Refer to Illustrated Parts Catalog 95898
L700/L1400: Refer to Operator Guide w/pass thru port 95845 Refer to Service Manual w/pass thru port 95846 Refer to UPS Reference Manual 96047 Refer to Installation Manual w/pass thru port 95843 Refer to ILLUSTRATED PARTS CATALOG w/pass thru port 95847
Fault Symptom Codes: All 3 libraries use the same microcode, the Fault System Code dictionary is common.
Installations: Before starting a installation, refer to the proper Install Guide above for either L180 or L700/L1400 and follow the instructions in the headings for your specific installation. Information about the books are included in the hardware manual section above: Example - library, tape drives, personality module, or feature. Note : If this is a conversion bill feature upgrade, you will need to follow the instructions in the feature kit. They may include 2 parts, both a conversion bill instruction document (CI) and a installation instruction sheet (I/I). You will have to review the conversion bill fully to know how to proceed and know how many documents are included with that kit. The scope and type of problem you can see on an installation are far to numerous to be listed here in any type of detail. In general, you have induced problems, cables are bad or mis-connected, power supplies are bad or have marginal voltages, early card failures or mis-configurations. The starting point for these failures as with all failures is to define the failure, review the 'FAULT SYMPTOM CODES', and follow common best practices on troubleshooting of problems. Library will not pass calibration - Library fails Initialization, FSC3104 - Service required light on - Hand failed to initialize, FSC3203 - Level of Firmware required to support IBM LTO Gen-4 Drive in library - IFCM/Router mapping problem -
Collecting library status and error indications: There are two initial places to check for errors in a basic view. 1st - The physical library and drives. For option 1, the physical library and drives. Check the drives to see if they show a green online light or a red or amber error or service light, or no light or indicator such as power supply failure. Take the repair or service actions that would be required for that specific tape drive. 2nd - The attached world, IE switches, routers, HOST unit, application software. For option 2, other vendor attachments, have the customer contact the service company's for those products to gather the error logs, review and make recommendations. Check the library for the FSC history in the current buffer display and record it. These codes can be reached via the operator panel menu, the CLI port or the library admin tool software.
Collecting Drive Status and also for issues like stuck tapes: Note: For collecting specific drive status you need to refer to the service manual for that specific Tape drive. Most of the drives require special tools to pull in depth specific failure data. ** For basic checks you need to review the FSC codes in the library to see if any specific drive failures are posted. ** You also need to check the front panel indicators of the specific drives to see if fault indicators are showing or if the drive is displaying online and ready. Examples : T10000 Check for stuck tape - DLT stuck tape and unload issues - 9x40 remove stuck tape - How to remove Tape stuck in Hand - 1015981.1 Robot Hand Obstruction - FSC30B2 - 1014286.1 Hand failed to initialize - FSC3203 - 1014443.1 All Drive positions in tower show non-functional - 1015447.1 Drove Tower Replacement Information - 1018391.1 Timing Issues with Drives and Backup Applications: Waiting for Rewind Failed, FSC3E24 - 1015449.1 Way to Test Configuration for FSC3E24 errors - 1014837.1 Related Issues that could be seen in ACSLS: Auto-clean not working when Access Control is Enabled - 1015636.1 Available Tools to Assist Looking at L180/700/1400 problems: Installation of SCSI/FC ToolBox, Magma Box Drivers and HBA Drivers - 1016314.1 Obtaining SCSI/FC ToolBox and Magma box for associated Drivers - 1016313.1 HP LTO - Where to get Library and Tape Tool Diagnostic Application - 1014570.1 IBM LTO - Where to get IBM PC dump Program ITDT. (IBM TotalStorage Diagnostic Tool) - 1016763.1 Where to find Quantum/Certance/Seagate LTO recommended tool, TapeRX - 1015648.1 Quantum SDLT - Where to Find Recommended Utility XTalk for Quantum - 1013576.1 Information to provide to other vendors for multi-vendor problems: Note: There is no absolute answer to this field, basically it brakes down to 3 general areas. 1. Host server, Hba vendors, and SANs providers - The specific service vendors for these products will have to be contacted by the customer with the model, O/S level or driver level and ther contract number with that company for service help. 2. Back Up Application Vendors - The specific application vendors for these products will have to be contacted by customer with the software name, version number and patch level, O/S level or driver level and their contract number with that company for service help. 3. OEM Tape Hardware providers that are sold Oracle/STK and installed on Oracle/STK libraries are serviced and supported through Oracle/STK. That being said, the tools for OEM shown above in the subject titled, "Available Tools for helping to look at L180/700/1400 problems." The Oracle/STK built drives - you are required to open a SR via MOS, provide the Forced Reset Dump data to Tape Hardware support who will work with Oracle/STK engineering to decode the issue. Drive Dump Collection Process - 1014247.1 Performance and Performance Monitoring: In general there are no tools or procedures for doing 'performance testing' as such. You can test the functionality of the library and drive with standard test tools such as SCSI/FC ToolBox. Performance issues can involve a host of issues, such as Server, HBA, Backup application and system loads. These issues are handled by groups like Oracle/STK Professional Services and are normally on a cost/charge basis. L180, L180 Trouble Shooting Process for Service Personnel, L700, L1400, Known Library Issues, L1400, Diagnostics, L700, Troubleshooting, How to start to diagnose internal failures generally, L700 Trouble Shooting Process for Service Personnel, L700 Trouble Shooting Process for Service Personnel, Audited Previously Published As STKKB79211 Attachments This solution has no attachment |
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