Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition | |||
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Solution Type Troubleshooting Sure Solution 1012954.1 : Sun SPARC Enterprise[TM] Mx000: Information & Troubleshooting fmsp faults.
PreviouslyPublishedAs 217751 Description Sun SPARC Enterprise[TM] Mx000: Information & Troubleshooting fmsp faults. This document provides information on Fault Events related to the Sun SPARC Enterprise[TM] Mx000 Service Processor's Fault Manager (fmsp). It is directly linked from the FMD Fault Event articles on the Predictive Self Healing Knowledge Article Lookup website (FMA event code lookup) and contains Sun SPARC Enterprise Mx000 platform specific information. NOTE: While the fault codes detailed in this article can be generated on any FMA enabled Solaris[TM] system (Solaris[TM] 10 or higher), this document ONLY pertains to the codes being generated on a the Sun SPARC Enterprise Mx000 Service Processor. The Fault Manager (fmsp) is a diagnostic engine consisting of software modules that are responsible for monitoring the hardware or software configuration for error events, diagnosing those events, and performing recovery actions. If something happens that prevents a module from being able to perform its duty one of the fmsp Fault Events detailed in this document is generated. This article is used to determine how to best recover the Sun SPARC Enterprise Mx000 Fault Manager if one of the following error events is encountered. Please click on the Fault Event Code which has been encountered in your situation and you will navigate to the appropriate section of this article for your Fault Event and the Service Action Plan will be detailed for you:
Steps to Follow Find the Fault Event Code which has been encountered for details of the appropriate Service Action Plan. Fault Event Fault Description Under normal operations, the Fault Manager receives error reports from numerous sub-systems and then arranges for the appropriate fault diagnosis and automated responses to be applied. This fault message indicates that the Fault Manager received an error report to which no automated diagnosis is currently available. This can indicate a mismatch in the versions of various software components, a misconfiguration of the system, automated software may not have been loaded or is currently unavailable, or a defect in the software. Symptoms If any daemon with the exception of 'fmd' dies or is terminated, the Extended System Controller Facility (XSCF) will reboot automatically. Service Action Plan Step 1 Reboot the Extended System Controller Facility (XSCF). xscf> rebootxscf If the module failure continues proceed to Step 2. Step 2 Ensure the latest version of XCP firmware is installed on the platform. The latest version of XCP can be downloaded from the Sun Download Center . In order to view the version of XCP installed: XSCF> version -c xcp -v In order to view the version of XSCF firmware installed: XSCF> version -c xscf If the module failure continues proceed to Step 3. Step 3 Sun SPARC Enterprise[TM] M3000
Sun SPARC Enterprise[TM] M4000/M5000>
Sun SPARC Enterprise[TM] M8000/M9000
Fault Event Fault Description Under normal operations, the Fault Manager receives error reports from numerous sub-systems and then arranges for the appropriate fault diagnosis and automated responses to be applied. This fault message indicates that the Fault Manager received a diagnosis it did not expect. This can indicate a mismatch in the versions of various software components, a misconfiguration of the system, automated software may not have been loaded or is currently unavailable, or a defect in the software. Symptoms If any daemon with the exception of 'fmd' dies or is terminated, the Extended System Controller Facility (XSCF) will reboot automatically. Service Action Plan Step 1 Reboot the Extended System Controller Facility (XSCF). xscf> rebootxscf If the module failure continues proceed to Step 2. Step 2 Ensure the latest version of XCP firmware is installed on the platform. The latest version of XCP can be downloaded from the Sun Download Center . In order to view the version of XCP installed: XSCF> version -c xcp -v In order to view the version of XSCF firmware installed: XSCF> version -c xscf If the module failure continues proceed to Step 3. Step 3 Sun SPARC Enterprise[TM] M3000
Sun SPARC Enterprise[TM] M4000/M5000
Sun SPARC Enterprise[TM] M8000/M9000
Fault Event Fault Description Under normal operations, the Fault Manager loads multiple components, referred to as modules, which perform fault diagnosis and automated response actions. This fault message indicates that one of these modules has encountered an unrecoverable error. Since the module cannot continue its work, the Fault Manager has unloaded and disabled the module. This can indicate a defect in the module or the Fault Manager. Symptoms If any daemon with the exception of 'fmd' dies or is terminated, the Extended System Controller Facility (XSCF) will reboot automatically. Service Action Plan Step 1 Reboot the Extended System Controller Facility (XSCF). xscf> rebootxscf If the module failure continues proceed to Step 2. Step 2 Ensure the latest version of XCP firmware is installed on the platform. The latest version of XCP can be downloaded from the Sun Download Center . In order to view the version of XCP installed: XSCF> version -c xcp -v In order to view the version of XSCF firmware installed: XSCF> version -c xscf If the module failure continues proceed to Step 3. Step 3 Sun SPARC Enterprise M3000
Sun SPARC Enterprise M4000/M5000
Sun SPARC Enterprise M8000/M9000
Fault Event Fault Description Under normal operations, the Fault Manager receives error reports from numerous sub-systems and then arranges for the appropriate fault diagnosis and automated responses to be applied. This fault message indicates that one of the modules failed to load during fault manager startup. This indicates the module's configuration file has an error or a defect in the module or the Fault Manager. Symptoms If any daemon with the exception of 'fmd' dies or is terminated, the Extended System Controller Facility (XSCF) will reboot automatically. Service Action Plan Step 1 Reboot the Extended System Controller Facility (XSCF). xscf> rebootxscf If the module failure continues proceed to Step 2. Step 2 Ensure the latest version of XCP firmware is installed on the platform. The latest version of XCP can be downloaded from the Sun Download Center . In order to view the version of XCP installed: XSCF> version -c xcp -v In order to view the version of XSCF firmware installed: XSCF> version -c xscf If the module failure continues proceed to Step 3. Step 3 Sun SPARC Enterprise M3000
Sun SPARC Enterprise M4000/M5000
Sun SPARC Enterprise M8000/M9000
Document Information This document is managed and updated by a team of engineers committed to improving the accuracy of the content and formatting and presentation of the material. Please use the Document Feedback Alias listed below if there are comments or questions. Aliases and Support Information Document Feedback Alias: [email protected] Support Alias: [email protected] Alias Archive: http://archives.central/alias/opl-support Instant Message Forum: gl-esg Call Management Queue: GL-ESG OPL, FRU, FMA, Fault Event, Repeat Error, Additional Troubleshooting, FMSP Previously Published As 88172 Attachments This solution has no attachment |
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