Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition | |||
|
|
Solution Type Troubleshooting Sure Solution 1010052.1 : Troubleshooting temperature warnings on an individual component within a Sun Fire [TM] Serengeti or LightWeight8 system
PreviouslyPublishedAs 213801
Applies to:Sun Netra 1280 ServerSun Netra 1290 Server Sun Fire V1280 Server Sun Fire 3800 Server Sun Fire 4800 Server All Platforms PurposeThis document addresses temperature warnings or errors on an individual component (board, repeater, etc) in Sun Fire [TM] 3800, 4800, 4810, E4900, 6800, E6900 and Sun Fire [TM] v1280, E2900, and Netra [TM] 1280, 1290 systems. This document covers situations where the system is powered on, but warnings or errors related to temperature exist in the configuration on a single implicated device. * If you have multiple devices in the same chassis reporting temperature Last Review DateMarch 28, 2011Instructions for the ReaderA Troubleshooting Guide is provided to assist
in debugging a specific issue. When possible, diagnostic tools are included in the document
to assist in troubleshooting.
Troubleshooting DetailsSymptoms:
Steps to Follow Please validate that each troubleshooting step below is true for your environment. The steps will provide instructions or a link to a document, for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step. 1. Verify external power is present for the system.
2. Verify that all Fan Trays are active and ok (not marked FAILED in showenvironment).
3. Verify that a single System Board, I/O Board, Repeater, or System Controller's temperature is high as shown in showenvironment output.
4. Verify the errors persist if the component is replaced.
5. Confirm the errors persist on the same component when the other SC is main.
6. Collect the following data and collaborate with the next level of support .
Product Netra 1280 Server Sun Netra 1290 Server Sun Fire V1280 Server Sun Fire E6900 Server Sun Fire E4900 Server Sun Fire E2900 Server Sun Fire 6800 Server Sun Fire 4810 Server Sun Fire 4800 Server Sun Fire 3800 Server Internal Comments At this point, if the customer has validated that each troubleshooting step above is true for their environment, and the issue still exists, collaborate with the next level of technical support. Attachments This solution has no attachment |
||||||||||||
|