Asset ID:	1-75-1010045.1
Update Date:	2011-04-01
Keywords:

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Solution Type  Troubleshooting Sure

Solution  1010045.1 :   Analyzing failing power supplies for Entry-level and Midrange Sun SPARC(R) Systems  


PreviouslyPublishedAs
213794

Applies to:

Sun SPARC Enterprise T2000 Server
Sun Fire V240 Server
Sun Fire V440 Server
Sun Fire V480 Server
Sun Fire V490 Server
All Platforms

Purpose

Purpose/Scope:

This document will assist the user with determining power supply failure for Entry-level and Midrange Sun SPARC(R) Systems

Last Review Date

February 22, 2011

Instructions for the Reader

Troubleshooting Details

Description
Overview

Symptoms:

• Power Supply failed
• Power Supply DOA
• No LEDs
  

Purpose/Scope:

This document will assist the user with determining power supply failure for Entry-level and Midrange Sun SPARC(R) Systems.

Steps to Follow
Troubleshooting steps:

Please validate that each troubleshooting step below is true for your environment. Each step will provide instructions or a link to the document for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step.
Step 1 - Check incoming power. Confirm that the power cord(s) are connected securely at both ends and that the incoming power source is known to be operational and within the required specifications.  (ref. specific system using online SSH, click on Hardware Specifications under the Information Areas for exact power requirements) If uncertain check for tripped circuit breaker, blown fuse, etc. Reseat power cord(s) at both ends. Verify suspect power supply is seated properly. Depending on the system, power  supplies are usually accessed from the back; however on some systems the power supplies are located in the front, behind a bezel or door assembly that swings open.

     Gently push on the power supply to insure it is flush and properly seated in its location.

     Check the LED status on the front of the system. If the wrench light is on as a solid amber, this is telling us the system has a general hardware fault. At this point check the LED's on the power supply itself. A solid amber on the power supply is indicating failure and it will need to be replaced.

Step 2 - Once the power supply has been replaced and is continuing to show as either failed, faulted or LED's are still solid amber, verify the replacement power supply is not DOA (Dead On Arrival). If possible, swap the power supply with a known good power supply from another slot or spare system. If the suspect power supply fails in another slot, and PS in the swapped slot now shows as OK or LED is green, the replacement is DOA and will need to be replaced.

If a known good power supply is swapped into the slot of the original suspect power supply in question and fails then the issue is with the power distribution board and will need to be replaced.

Step 3 - At this point, if you have validated that each troubleshooting step above is true for your environment and the issue still exists, further troubleshooting is required. Gather explorer data collector from the system then contact Sun for support.

Product
Sun SPARC Enterprise T2000 Server
Sun Fire V890 Server
Sun Fire V880 Server
Sun Fire V490 Server
Sun Fire V480 Server
Sun Fire V440 Server
Sun Fire V240 Server

Internal Comments
For internal Sun use only.

Domain Lead: [email protected]
power, failed power supply
Previously Published As
91346

Change History
Date: 2009-11-25
User Name: Anthony Rulli
Action: Updates
Comment: currency check, audited by Anthony Rulli, Entry Level SPARC Content team


Product_uuid
0e37d2ca-ce95-11db-9135-080020a9ed93|Sun SPARC Enterprise T2000 Server
5d2816fe-5e51-11d7-8de2-d7bc0dd226fc|Sun Fire V890 Server
29726712-0a18-11d6-8636-c7e996b581dc|Sun Fire V880 Server
5c71fc02-5e51-11d7-8add-8938754df22a|Sun Fire V490 Server
a2b9bc2b-52c6-45c2-a3e0-f19bd2c86953|Sun Fire V480 Server
d9146f34-fb56-4421-8498-f9ecb90a1349|Sun Fire V440 Server
18d48708-5867-11d6-8128-c95a9ce59853|Sun Fire V240 Server

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