Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition | |||
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Solution Type Troubleshooting Sure Solution 1008393.1 : Troubleshooting Cooling Fan Failures on Sun Fire [TM] Serengeti or LightWeight8 Systems
PreviouslyPublishedAs 211476
Applies to:Sun Netra 1280 ServerSun Netra 1290 Server Sun Fire V1280 Server Sun Fire 3800 Server Sun Fire 4800 Server All Platforms PurposeDescriptionThis document addresses how to troubleshoot cooling fan issues on Sun Fire [TM] 3800, 4800, 4810, E4900, 6800, E6900 (Serengeti) and Sun Fire [TM] v1280, E2900, and Netra [TM] 1280, 1290 (LightWeight8) systems.Specifically, this document covers situations where the Fan Tray (FT) fan or Power Supply Unit (PSU) fan is suspected to be defective, or a replacement FT/PSU is not functional following its' replacement.
Symptoms:
Last Review DateMarch 25, 2011Instructions for the ReaderA Troubleshooting Guide is provided to assist
in debugging a specific issue. When possible, diagnostic tools are included in the document
to assist in troubleshooting.
Troubleshooting DetailsSteps to FollowPlease validate that each troubleshooting step below is true for your environment. The steps will provide instructions or a link to a document, for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step.1. Verify external power is present and proper for the system.
2. Verify the issue is not Alert 1000793.1 if the suspected failed fan is in a Power Supply Unit (PSU).
3. Verify that the FT or PSU is marked FAILED in showenvironment .
NOTE: A Sun "badged" engineer
or Certified Partner engineer should perform service actions
that relate to System or I/O Board re-seats or replacements
(upcoming steps).
At this point if you are a customer and have reached this stage in the troubleshooting process, please open a Service Ticket with Oracle Support Services or engage your local field office to obtain assistance with resolving this issue. Make sure to mention this knowledge article so we can continue with the following steps to resolve this issue.
4. If this is a newly installed or replaced FT or PSU, verify that re-seating it does not resolve the issue.
5. Verify the errors persist if the component is replaced.
6. Confirm the same FT or PSU is still suspect when the other SC is main (if dual SC configuration).
7. Verify that the FT or PSU is fully functional in a different slot.
8. Verify replacing the appropriate backplane does not resolve the issue.
9. Collect the following data and collaborate with the next level of support.
Internal Comments At this point, if the customer has validated that each troubleshooting step above is true for their environment, and the issue still exists, collaborate with the next level of technical support. Previously Published As 91430 Attachments This solution has no attachment |
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