Sun Storage 3310 Array
 
Sun Storage 3320 SCSI Array
 

GCS>Sun Microsystems>Storage - Disk>Modular Disk - 3xxx Arrays
 

In order to provide you the most accurate fix, please validate that each statement under the symptoms below is true for your environment. These symptoms will hyperlink you into a relevant content that will 1) tell you how to validate the listed symptom and 2) how to fix the symptom if it is true for your environment. The listed symptoms are ordered in the most appropriate sequence to isolate the issue and be certain about the related fix. Please do not skip a step.

Applies to:

Purpose

Symptoms:

This document will assist with troubleshooting 33x0/3120 Arrays with one or more of the following symptoms:

- Cannot see all or some of my devices in format or from OBP

- Data phase parity

- SCSI transport errors

- SCSI bus resets

- Audible alarms

- Component alarms in event logs

- Speed of host channel showing as ASYNC

- Amber / No LED

Examples:

scsi: [ID 107833 kern.warning] WARNING:/pci@1c,600000/scsi@2,1 (glm1):
Connected command timeout for Target 0.0
genunix: [ID 408822 kern.info] NOTICE: glm1: fault detected in device;
service still available
genunix: [ID 611667 kern.info] NOTICE: glm1:Connected command timeout for Target 0.0
glm: [ID 280919 kern.warning] WARNING:ID[SUNWpd.glm.cmd_timeout.6017]
scsi: [ID 107833 kern.warning] WARNING: /pci@1c,600000/scsi@2,1 (glm1):
Target 0 disabled wide SCSI mode
glm: [ID 681974 kern.warning] WARNING:ID[SUNWpd.glm.sync_wide_backoff.6012]
scsi: [ID 107833 kern.warning] WARNING:/pci@1c,600000/scsi@2,1 (glm1):
Target 0 reverting to async. Mode
glm: [ID 802533 kern.warning] WARNING:ID[SUNWpd.glm.sync_wide_backoff.6013]
scsi: [ID 107833 kern.warning] WARNING:/pci@1c,600000/scsi@2,1 (glm1):
got SCSI bus reset

sccli> show channels

Ch  Type    Media   Speed   Width  PID / SID
--------------------------------------------
0  Drive   SCSI    80M     Wide     6 / 7
1  Host    SCSI    80M     Wide     0 / N/A
2  Drive   SCSI    80M     Wide     6 / 7
3  Host    SCSI    ASYNC   Narrow  N/A / 1
6  RCCOM   FC(L)   1G      Narrow  N/A / N/A
7  Host    LAN     N/A     Serial  N/A / N/A

Last Review Date

Instructions for the Reader

Troubleshooting Details

Steps to Follow:

NOTE :  This document is linked from :Troubleshooting Sun StorEdge[TM] 33x0/351x Hardware 

The steps below will help to understand some of the common problems that occur when cabling 33x0 arrays.

Troubleshooting Steps:

Note: Even though the following links appear to be the same they are not, they point to different sections and chapters in the manuals that cover proper cabling of the arrays.

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