Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition | |||
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Solution Type Troubleshooting Sure Solution 1004259.1 : Analyzing Internal non-RAID Disk Failures for x64 Windows Systems
PreviouslyPublishedAs 205887 Description Document description Summary: This document addresses analyzing internal non-RAID Disk Failures on x64 running the Microsoft Windows OS. Symptoms:
- Disk service LED illuminated Please validate that each troubleshooting step below is true for your environment. The steps will provide instructions or a link to a document, for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step. Steps to Follow Steps to follow Step 1. Verify a supported platform disk and part number: <Document: 1010055.1> Identifying Sun Supported Platform Disks Disks that are not listed on a platforms documentation and deemed
unsupported. This is because they have not been tested and therefore
have unknown properties and as such may produce unknown errors. Step 2. Verify disk is not a member of a RAID array: The following references support information that assists in identifying if your Windows operating environment is installed as part of a RAID array or not: Windows: Right Click on My Computer and select Properties. Select the Hardware tab from the window that appears. Click on Device Manager. Click on Disk Drives. Installed disk(s) are listed.
If the drive(s) listed are display with the disk name(s) Adaptec,
LSI, NVIDIA or StorEdge then your platforms drives are
under the control of a LSI RAID management device. Troubleshooting steps differ for platforms that are installed under the control or a RAID management device. This is because disks under RAID control are hidden from the operating environment and are referenced as a pseudo or meta-device. Step 3. Verify disk firmware revision and known applicable issues: The following link references a support document that assists in identifying the disk model number and firmware revision to check for known issues and if applicable patch updates: <Document: 1008396.1> How to Identify Optical and Hard Disk Firmware Revisions for Checking of Known Issues Patches and firmware updates are often available for disks under
multiple operating systems. Step 4. Verify disk is online has has not been going offline and no physical disk hardware problem: The following link reference a support document that assists in identifying the online/offline status of directly attached platform disks. This document also discus the location of your operating system error logs and the format in which disk errors should appear: <Document: 1011590.1> How to check for Windows platform disk errors and online/offline status Disks that are not directly attached to the platform for example installed in an external storage array, are not discussed in this document.
Step 5. Run information gathering programs and raise a Sun service request: The following link reference support information that assists in the gathering of information from your Windows platforms using its own information gathering tool. Windows msinfo32: Click on Start and select Run. Type "msinfo32" in the text box that appears. Select the File menu and then select Export. Provide a file name and send this file to Sun. This is necessary if the resolution steps above did not resolve your issue and Sun needs to be engaged to continue diagnosis for you. Information gathering programs gather operating system parameters and configuration information from your platform. At this point, if you have validated that each troubleshooting step above is true for your environment, and the issue still exists, further troubleshooting is required. For additional support contact Sun Support.
Product Sun Ultra 40 Workstation Sun Ultra 40 M2 Workstation Sun Ultra 20 Workstation Sun Ultra 20 M2 Workstation Sun Java Workstation W2100z Sun Java Workstation W1100z Sun Fire X4600 Server Sun Fire X4600 M2 Server Sun Fire X4540 Server Sun Fire X4500 Server Sun Fire X4440 Server Sun Fire X4200 Server Sun Fire X4200 M2 Server Sun Fire X4100 Server Sun Fire X4100 M2 Server Sun Fire X2200 M2 Server Sun Fire X2100 Server Sun Fire X2100 M2 Server Internal Comments The following is strictly for the use of Sun employees: This document contains normalized content and is managed by the the Domain Lead(s) of the respective domains.
Normalization team alias: [email protected] x64, normalized, windows, disk Previously Published As 91623 Change History Date: 2007-12-29 User Name: 31620 Action: Approved Comment: Published using interim normalization rules supplied by the Normalization Program Team: (circa mid-December 2007) o Content visibility is appropriate o External links are in the proper format o No internal-only document links o Normalized keyword present o No in-line images o Consistent use of language and grammar o Solution type consistent with WTS at: http://sale-wts.uk.sun.com/~brianja/x64_normalization.html o Product metadata seems appropriate o Summary and Symptoms sections present o Resolution Path, Steps to follow seem logical and numbered where appropriate o Verified Brian Jackson as the Domain Lead o Links only tested to one level down and are in the correct format Attachments This solution has no attachment |
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