Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition | |||
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Solution Type Troubleshooting Sure Solution 1002938.1 : Analyzing Internal RAID Disk Failures for AMD Opteron Workstation Systems and X2 Servers
PreviouslyPublishedAs 204041 Description Document description
Summary: This document addresses analyzing internal RAID disk failures for Sun AMD Opteron workstations and X2100, X2100M2, X2200M2 servers You can simply follow the troubleshooting steps below and rebuild the array. Symptoms: - On boot up, messages state Raid volume is degraded Steps to Follow Please validate that each troubleshooting step below is true for your environment. The steps will provide instructions or a link to a document, for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step. Step 1. Verify it is a RAID First of all we must check that RAID is enabled and configured.
From MediaShield a) In Windows, start "Nvidia Media Shield" GUI
(nvraidman.exe). Programs-->nVidia Corporation--> Media Shield When started this tool immediately lists the RAID arrays configured and their status (Healty or Degraded). From BIOS a) If the system can't boot or you can restart it go into the
system BIOS. Select "Advanced" --> IDE Configuration --> Nvidia RAID Setup or Select "Integreted devices" --> "NV Raid configuration." nVidia RAID function must be enabled. If it is enabled, below that entry you should find also some "SATA
# Channels" in enabled state. If these options are not enabled then no raid is present (or
configured). b) If options in point (a) are enabled... reboot the system
again. From here, if a RAID volume exists, you should have the "Array
List" menu that shows the status of every volume. Step 2. Verify RAID is degraded Different ways to check it.
Read also <Document: 1011590.1> "How to check for Windows platform disk errors and online/offline status" Step 3. Rebuild the array To rebuild a degraded array or to resync it, the preferred method
is via Media Shield GUI.
Step 4. What if rebuild fails or one or more disks are unavailable? If there is a real disk failure, you must open a Service
Request and ask for disk replacement. See also resolution steps 5 and 6 Step 5. Verify the disk is a Sun supported disk
For more details refer to the following Technical Instructions: <Document: 1010055.1> "Identifying Sun supported
disks" Step 6. Collect additional system configuration informations In Windows there are a couple of useful tool designed to collect system configuration data like OS version, drivers, events, etc. Msinfo32 (bundled in Windows) and Microsoft Product Support's reporting tools that need to be downloaded from Microsoft website. msinfo32: You can start it manually: [Start]->[Run]->msinfo32 MPS report (Microsoft Product Support's Reporting Tools): It is a compressed software package that contains one or more
scripts and other utilities that you can use See also "How to collect useful configuration information
about my system" section in Step 7. Open a Service Request With disk model info and Windows configuration data at hand, you can open a Service Request. Event logs examples Below an example from a Sun Ultra 20 M2 Workstation running
w2k3. - Drive SATA 1.1 failure 12/19/2007 8:13:13 PM NVRAIDSERVICE Information None 1009 N/A TESTSYS Array NVIDIA Mirroring 74.53G rebuild finish. 12/19/2007 7:43:53 PM NVRAIDSERVICE Information None 1008 N/A TESTSYS Array NVIDIA Mirroring 74.53G rebuild start. 12/19/2007 7:43:52 PM NVRAIDSERVICE Information None 1000 N/A TESTSYS New disk HDS728080PLA380 has been added to array NVIDIA Mirroring 74.53G. 12/19/2007 7:43:52 PM NVRAIDSERVICE Information None 1005 N/A TESTSYS Array NVIDIA Mirroring 74.53G found spare disk HDS728080PLA380. 12/19/2007 7:43:46 PM NVRAIDSERVICE Warning None 1002 N/A TESTSYS Array NVIDIA Mirroring 74.53G has been deleted. 12/19/2007 7:43:46 PM NVRAIDSERVICE Information None 1001 N/A TESTSYS New disk detected: HDS728080PLA380. 12/19/2007 7:43:46 PM NVRAIDSERVICE Warning None 999 N/A TESTSYS Disk HDS728080PLA380 has been removed from array NVIDIA Mirroring 74.53G. 12/19/2007 7:33:17 PM NVRAIDSERVICE Warning None 1003 N/A TESTSYS Disk HDS728080PLA380 is gone or has been removed on port SATA 1.1. 12/19/2007 7:33:17 PM NVRAIDSERVICE Information None 1004 N/A TESTSYS Array NVIDIA Mirroring 74.53G searching for spare disk. 12/19/2007 7:33:17 PM NVRAIDSERVICE Information None 1001 N/A TESTSYS New disk detected: HDS728080PLA380. 12/19/2007 7:33:17 PM NVRAIDSERVICE Warning None 999 N/A TESTSYS Disk HDS728080PLA380 has been removed from array NVIDIA Mirroring 74.53G. 12/19/2007 7:33:16 PM NVRAIDSERVICE Error None 1006 N/A TESTSYS Access failure: Critical error on disk HDS728080PLA380 (Port: SATA 1.1). NVIDIA Media Shield For more info and details about NVIDIA Media Shield please go to Nvidia website: In particular, for Media Shield features and usage, see the "Media
Shield User's Guide". http://www.nvidia.com/object/feature_raid.html
Product Sun Ultra 40 M2 Workstation Sun Ultra 40 Workstation Sun Ultra 20 Workstation Sun Ultra 20 M2 Workstation Sun Fire X2200 M2 Server Sun Fire X2100 Server Sun Fire X2100 M2 Server Internal Comments Audited/updated 11/17/09 - [email protected], x64 Content Team This document contains normalized content and is managed by the the Domain Lead(s) of the respective domains. To notify content owners of a knowledge gap contained in this document, and/or prior to updating this document, please contact the domain engineers that are managing this document via the "Document Feedback" alias(es) listed below: [email protected] nvraidman, mediashield, raid, degraded, windows, nvidia, nforce, x86, x64, normalized Previously Published As 91564 Change History Date: 2007-12-31 User Name: 31620 Action: Approved Comment: Since this was only a minor change, and this doc has been verified before, I re-checked all links again - all ok Now publishing.. Regards, Andy Version: 10 Date: 2007-12-31 User Name: 88029 Action: Approved Comment: Good to go Version: 0 Date: 2007-12-31 User Name: 79977 Action: Approved Comment: Changed title Changed summary to include "X2100 X2100M2 X2200M2" Think this is correct syntax If okay, pass to Andy cheers bj Product_uuid 773868d4-75b4-11db-a4bd-080020a9ed93|Sun Ultra 40 M2 Workstation 7b070932-47f1-11da-ac39-080020a9ed93|Sun Ultra 40 Workstation 372415be-961d-11d9-9adf-080020a9ed93|Sun Ultra 20 Workstation 75a5313c-1d79-11db-a023-080020a9ed93|Sun Ultra 20 M2 Workstation 421f3c0e-dae5-11da-a742-080020a9ed93|Sun Fire X2200 M2 Server 28c0502a-fd60-11d9-a8ca-080020a9ed93|Sun Fire X2100 Server 417b81fb-dae5-11da-a742-080020a9ed93|Sun Fire X2100 M2 Server Attachments This solution has no attachment |
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