Sun Fire X2200 M2 Server
 
Sun Fire X2100 M2 Server
 

GCS>Sun Microsystems>Servers>x64 Servers
 

Summary:
This document addresses problems whilst trying to connect to the above servers, both via the ILOM and by telnet/ssh/rsh into the system via ethernet.
Since all the above systems use the ILOM interface, troubleshooting connectivity problems is very similar. Any exceptions will be clearly outlined in the body of the text.

Symptoms:
- system/server just hangs
- system/server freezes
- system/server won't respond
- no console response
- console dead

Please validate that each troubleshooting step below is true for your environment. The steps will provide instructions or a link to a document, for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step.

Available Documentation

Latest documentation on the Sun Fire X2100 M2/X2200 M2 servers can be found at the following locations:

• Sun Fire X2100 M2 Server Documentation
• Sun Fire X2200 M2 Server Documentation

This troubleshooting guide makes reference to several of the documents at these locations.

Step 1. Verify system power

This is maybe an obvious step, and very easy to do if you are stood next to the platform - not as easy if the platform is remote.

The Documentation in the following links provides details what things should be checked and how to do so using the different platform management tools.

• Refer to <Document: 1011585.1>  "How to check if the platform is system powered on, on Sun Fire X2100 M2/X2200 M2 Servers."

If after you have checked for power and find that the system is powered off refer to the following Document, which explains how and what to check if your system is found to be powered off or will not power-on when checked.

• Refer to <Document: 1012992.1>  "How to check why the system is powered off, on Sun Firetm X2100 M2/X2200 M2 Servers"

When the system is still powered off or you find any indicator for issues which causes the system to be powered of, please log the data as described in the document above and proceed with step 6 in this document to contact Sun Support.

If you checked and the system has Power, please go to the next step.

Step 2. Verify SP connectivity

Be clear about how you are trying to contact your server.

If you are trying to connect via the service processor, refer to the Embedded Lights Out Manager (ELOM) Administration Guide for the Sun Fire X2100 M2 and Sun Fire X2200 M2 Servers at Sun Fire X2200 M2 Server Documentation

If you are trying to contact the server via the platform network, go to step 4

NOTE: If after checking your SP connectivity you still have a problem, contact Sun Support. as outlined in step 4 below

Step 3. Check for any errors on the system

Check out the logs as outlined in the ELOM guide above. Any abnormal conditions, raise a a service request as outlined in Step 6.

Step 4. Verify network connectivity

The commands to follow to check your network are outlined in the following document:

<Document: 1005533.1> "How to verify network connectivity on an x64 platform"

Step 5. Check your platform has not hung

If all the above check out, your platform may be hung (although if you can run the commands in Step 4, you can't be hung...)

Here are some documents which will be helpful if you are still unsure about whether you have hung:

• <Document: 1008401.1> "Handling "System hangs" on an x64 Solaris System"
• <Document: 1007053.1> "Analyzing System hangs on x64 Linux systems"
• <Document: 1017776.1> "What to do on "System hangs" on an x64 Windows Systems"

Step 6. Raise a Sun service request

At this point, if you have validated that each troubleshooting step above is true for your environment, and the issue still exists, further troubleshooting is required. For additional support contact Sun Support.

NOTE: Since you can't contact your server, the amount of data you can gather is limited. For example, if you are running solaris, you will not be able to complete an explorer data capture. However, in the event you can get the data (maybe you have problems contacting on one ethernet port only), the link below will show you how.

The following link references support documents assists in the gathering of information from your platform:

• <Document: 1018748.1>  "How to Run Sun[TM] Explorer and Forward the Data to a Sun Engineer".

A full description of the Sun Explorer package and release notes are available on the following Technical Instruction <Document: 1002383.1> Sun[TM] Explorer 5.10 Data Collector

• <Document: 1010057.1>  "How to gather information on SuSE Linux Enterprise"
• <Document: 1010058.1>  "How to gather information on Red Hat Enterprise Linux"

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